Afrihost New Network Feedback - Part 2

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PurSpyk!! said:
I never thought about that, can I cancel my cancellation request? But wont that just complicate issues, when trying to troubleshoot, as then 1 isp has the data another the line?
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You can still log a fault with Telkom even if your line is with an ISP.
 
kohlhtor said:
Download from Germany afrihost 300 kb/s webafrica 1.21 mbyte/s
This is in a capped account
Every evening the same
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I believe you have been in touch with our Critical Care Team regarding this?
 
AfriFella said:
I believe you have been in touch with our Critical Care Team regarding this?
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You critical care is saying their have no control over the pairing network everything is ok but it is not I send mor information
Your support is shocking you not inform customer about changing your policy no support on weekends I think I maybe have to move having a ticket open one only getting answers after complaining is shocking
 
kohlhtor said:
You critical care is saying their have no control over the pairing network everything is ok but it is not I send mor information
Your support is shocking you not inform customer about changing your policy no support on weekends I think I maybe have to move having a ticket open one only getting answers after complaining is shocking
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If you still have an open ticket, please give me the reference and I'll be happy to follow up with the Team. :) Our Supper Team can absolutely be contacted over the weekends. How have you been trying to reach them?
 
AfriFella said:
If you still have an open ticket, please give me the reference and I'll be happy to follow up with the Team. :) Our Supper Team can absolutely be contacted over the weekends. How have you been trying to reach them?
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I never have get reply on weekends this year only in the early mornings when I sleep never on weekend I think my ticket was closed

This was the last reply



From: GaryD - Afrihost.com
Sent: Fri, 22 Jul 2016 at 06:32
Subject: Packet loss at Cape Town pop
Ticket: GWV-785-39542
Good day Thorsten

I hope you are well :)

Our network team have done extensive testing, during normal periods and peak periods, on our network in the south and we are unable to reproduce the reported packet loss. I understand that you are not having the same experience on the Telkom network, may I request that you test with the Telkom network for a longer period of time, say for 3 days to see if the same symptoms occur.

I'm afraid as we are unable to reproduce the reported packet loss, we are unable to fix anything as we find nothing wrong with the network. I have however asked the network team to continue testing and try reproduce the packet loss you're experiencing but please be aware that thus far all tests have not produced and packet loss results.

I hope this information serves you well, have a great day and please let me know if I can help with anything else :)

Warm regards,
Gary - Critical Care Crew
 
kohlhtor said:
I never have get reply on weekends this year only in the early mornings when I sleep never on weekend I think my ticket was closed

This was the last reply



From: GaryD - Afrihost.com
Sent: Fri, 22 Jul 2016 at 06:32
Subject: Packet loss at Cape Town pop
Ticket: GWV-785-39542
Good day Thorsten

I hope you are well :)

Our network team have done extensive testing, during normal periods and peak periods, on our network in the south and we are unable to reproduce the reported packet loss. I understand that you are not having the same experience on the Telkom network, may I request that you test with the Telkom network for a longer period of time, say for 3 days to see if the same symptoms occur.

I'm afraid as we are unable to reproduce the reported packet loss, we are unable to fix anything as we find nothing wrong with the network. I have however asked the network team to continue testing and try reproduce the packet loss you're experiencing but please be aware that thus far all tests have not produced and packet loss results.

I hope this information serves you well, have a great day and please let me know if I can help with anything else :)

Warm regards,
Gary - Critical Care Crew
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Thanks kohlhtor. :)

Based on Gary's response here, I can see that he suggested you carry on testing with your secondary account for a couple of days and report back with your findings. Have you updated this ticket with your response yet?
 
I have something weird and pretty frustrating happening on my line. When we play Dota in the evening my ping will be fine (between 50 - 80 m/s) but every now and then it will spike to 2000+ for 10 - 15 seconds then drop back down to normal. A couple of minutes later it will happen again and again...

Nothing I can post or test, because it happens then disappears. Not sure what is going on.
 
Slaught3r said:
I have something weird and pretty frustrating happening on my line. When we play Dota in the evening my ping will be fine (between 50 - 80 m/s) but every now and then it will spike to 2000+ for 10 - 15 seconds then drop back down to normal. A couple of minutes later it will happen again and again...

Nothing I can post or test, because it happens then disappears. Not sure what is going on.
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That does sound a little tricky to troubleshoot... How often would you say this occurs during a session?
 
AfriFella said:
Thanks kohlhtor. :)

Based on Gary's response here, I can see that he suggested you carry on testing with your secondary account for a couple of days and report back with your findings. Have you updated this ticket with your response yet?
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Why after 4 weeks of no success and multiple user post she same
I don't trust Afrihost team you telling the network is fine then I hear you have to sharpen Buisiness account in the evenings but telling everyone your network is fine
Your support was much better 2 years ago there phone me back know
You cut down your support in the evening only to 8:00 and 15:00 on weekends
I'm a network administrator I know my tools and the problem is only on Afrihost account
 
kohlhtor said:
Why after 4 weeks of no success and multiple user post she same
I don't trust Afrihost team you telling the network is fine then I hear you have to sharpen Buisiness account in the evenings but telling everyone your network is fine
Your support was much better 2 years ago there phone me back know
You cut down your support in the evening only to 8:00 and 15:00 on weekends
I'm a network administrator I know my tools and the problem is only on Afrihost account
Click to expand...

Your issue is unique in that you're having trouble with a specific server in Germany. As per your ticket, Gary suggested that you provide him with further test results as he is working closely alongside our Network Team. I don't think that our CC Team ever considered your issue closed - they are still waiting for a response from your side. :)
 
Slaught3r said:
I have something weird and pretty frustrating happening on my line. When we play Dota in the evening my ping will be fine (between 50 - 80 m/s) but every now and then it will spike to 2000+ for 10 - 15 seconds then drop back down to normal. A couple of minutes later it will happen again and again...

Nothing I can post or test, because it happens then disappears. Not sure what is going on.
Click to expand...

Maybe something on your network uploading? Try disable wifi.
 
AfriFella said:
Your issue is unique in that you're having trouble with a specific server in Germany. As per your ticket, Gary suggested that you provide him with further test results as he is working closely alongside our Network Team. I don't think that our CC Team ever considered your issue closed - they are still waiting for a response from your side. :)
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This is with manny server in Germany America and every time in the evening
 
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