Afrihost New Network Feedback - Part 2

[AfriGuy]

I'm currently streaming a CS match at 1080p60 on Youtube Gaming and the performance is rock solid.
I always bring up issues but this is me giving AH props, give your network guys a pat on the back from me.

http://puu.sh/qLEhY/edb22feb54.jpg

http://puu.sh/qLEjz/00504df0a8.png

Glad to hear you're having an awesome experience

 

[kohlhtor]

International speed shocking
Afrihost

Webafrica

And again after leaving nerotel

 

[AfriGuy]

International speed shocking
-snip

And again after leaving nerotel

Please continue testing with Critical Care.

 

[GTtronics]

Hi Guys, I have been having troubles watching Twitch as of late. I have a 2mb adsl line and watching on medium quality has been fine. Now the buffer cannot keep up with low quality. I just switched to another isp to test and on medium it's fine.
Currently on a 100GB capped package.

 

[Zarkon]

100gb package and having issues myself,actually been having issues for a month now,it comes and goes. Right now i'm getting pings of over 500ms all over my trace route. Is CPT having problems?

 

[ArnoVermeulen]

Interleaved on?

Yes, on interleaved

 

[AfriFella]

Hi Guys, I have been having troubles watching Twitch as of late. I have a 2mb adsl line and watching on medium quality has been fine. Now the buffer cannot keep up with low quality. I just switched to another isp to test and on medium it's fine.
Currently on a 100GB capped package.

Morning GTtronics. Which DNS servers are you currently using?

 

[AfriFella]

100gb package and having issues myself,actually been having issues for a month now,it comes and goes. Right now i'm getting pings of over 500ms all over my trace route. Is CPT having problems?

Best would be to post some test results here for us to take a look at and see where your trouble is coming in.

 

[DeSLAM]

And the trend confirmed again early this morning. With surprises beyond the exchange though.

tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 48 ms 46 ms 54 ms 169-0-44-1.ip.afrihost.co.za [169.0.44.1]
3 * * * Request timed out. :erm:
4 271 ms 239 ms 241 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 346 ms 393 ms 404 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 518 ms 490 ms 524 ms optinet.ixp.capetown [196.10.140.145]
7 477 ms 448 ms 486 ms te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
8 337 ms 271 ms 220 ms te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
9 235 ms 197 ms 168 ms 102.te0-0-2-0.vic-tr-1.optinet.net [197.80.7.36]
10 142 ms 148 ms 92 ms 197-81-226-77.jhb.mweb.co.za [197.81.226.77]
11 139 ms 148 ms 160 ms 197-81-226-53.jhb.mweb.co.za [197.81.226.53]
12 356 ms 362 ms 398 ms 197-81-229-2.jhb.mweb.co.za [197.81.229.2] :erm:
13 439 ms 460 ms 527 ms 197-81-229-9.jhb.mweb.co.za [197.81.229.9]
14 187 ms 155 ms 135 ms 41-86-112-68.mweb.co.za [41.86.112.68]

Trace complete.

So "best effort service" translates to - anyone ordering ANYTHING faster than 2Mbps infrastructure on copper here from our exchange is just throwing their money away.

 

[AfriFella]

And the trend confirmed again early this morning. With surprises beyond the exchange though.

tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 48 ms 46 ms 54 ms 169-0-44-1.ip.afrihost.co.za [169.0.44.1]
3 * * * Request timed out. :erm:
4 271 ms 239 ms 241 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 346 ms 393 ms 404 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 518 ms 490 ms 524 ms optinet.ixp.capetown [196.10.140.145]
7 477 ms 448 ms 486 ms te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
8 337 ms 271 ms 220 ms te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
9 235 ms 197 ms 168 ms 102.te0-0-2-0.vic-tr-1.optinet.net [197.80.7.36]
10 142 ms 148 ms 92 ms 197-81-226-77.jhb.mweb.co.za [197.81.226.77]
11 139 ms 148 ms 160 ms 197-81-226-53.jhb.mweb.co.za [197.81.226.53]
12 356 ms 362 ms 398 ms 197-81-229-2.jhb.mweb.co.za [197.81.229.2] :erm:
13 439 ms 460 ms 527 ms 197-81-229-9.jhb.mweb.co.za [197.81.229.9]
14 187 ms 155 ms 135 ms 41-86-112-68.mweb.co.za [41.86.112.68]

Trace complete.

So "best effort service" translates to - anyone ordering ANYTHING faster than 2Mbps infrastructure on copper here from our exchange is just throwing their money away.

Issues early on in your trace could certainly affect later hops. That being said, please PM me with your username and we can run through some troubleshooting together.

 

[DeSLAM]

I logged a fault with Telkom last week to come and fix the problem at the exchange - I never even got a FAULT LOG REF No over the phone or by SMS.

Maybe their strike is affecting service delivery also?

 

[DeSLAM]

And now its getting worse again...

Ping plotter result below.

View attachment 384055

 

[DeSLAM]

Issues early on in your trace could certainly affect later hops. That being said, please PM me with your username and we can run through some troubleshooting together.

Resetting ports from your end on the user connection - doesn't help - I've been there a few times with AH support, doing the same with Telkom doesn't help either. Switching off the router for the expected 20 minutes (the latest thing) doesn't do anything either.


Test ADSL Synchronization: PASS
Test your eth1 Connection: PASS

Test the connection to your Internet service provider

Ping default gateway: PASS
Ping primary Domain Name Server: PASS

DNS Set by Afrihost

Preferred DNS Server: 169.1.1.1
Alternate DNS Server: 169.1.1.9

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 124 130
Attenuation (dB): 335 195

Mode: ADSL_G.dmt (selecting anything faster doesn't help)

Tracing route to www.afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 591 ms 501 ms 482 ms 169-0-44-1.ip.afrihost.co.za [169.0.44.1]
3 * * * Request timed out.
4 586 ms 641 ms 677 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 750 ms 740 ms 712 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 694 ms 717 ms 706 ms optinet.ixp.capetown [196.10.140.145]
7 797 ms * 721 ms te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
8 * 874 ms 857 ms te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
9 824 ms * 799 ms 102.te0-0-2-0.vic-tr-1.optinet.net [197.80.7.36]
10 858 ms 849 ms 838 ms 197-81-226-77.jhb.mweb.co.za [197.81.226.77]
11 751 ms 703 ms 812 ms 197-81-226-53.jhb.mweb.co.za [197.81.226.53]
12 822 ms 717 ms 600 ms 197-81-229-2.jhb.mweb.co.za [197.81.229.2]
13 557 ms 614 ms 617 ms 197-81-229-9.jhb.mweb.co.za [197.81.229.9]
14 695 ms 638 ms 618 ms 41-86-112-68.mweb.co.za [41.86.112.68]

Trace complete.

And no virus or malware (scanned and checked a number of times BitD 2016 IS ), no ptp or torrent stuff running from the site. And the very latest Win 10 updates installed.

So I give up...

 

[kohlhtor]

International speed shocking
Afrihost

Webafrica

And again after leaving nerotel

I can not believe this
Critical care say this in fine
This shows me again denial the same problem I have was last year
And I was getting the same answers

 

[DeSLAM]

You keep on saying this...why?

Issues early on in your trace could certainly affect later hops.

Have a look at the hops further down between IPs - it may affect the average roundtrip yes - but it does not affect the hops between IPs downstream per hop.


1 <1 ms <1 ms <1 ms 10.0.0.2
2 48 ms 46 ms 54 ms 169-0-44-1.ip.afrihost.co.za [169.0.44.1]
3 * * * Request timed out.
4 271 ms 239 ms 241 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 346 ms 393 ms 404 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 518 ms 490 ms 524 ms optinet.ixp.capetown [196.10.140.145]
7 477 ms 448 ms 486 ms te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
8 337 ms 271 ms 220 ms te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
9 235 ms 197 ms 168 ms 102.te0-0-2-0.vic-tr-1.optinet.net [197.80.7.36]
10 142 ms 148 ms 92 ms 197-81-226-77.jhb.mweb.co.za [197.81.226.77]
11 139 ms 148 ms 160 ms 197-81-226-53.jhb.mweb.co.za [197.81.226.53]
12 356 ms 362 ms 398 ms 197-81-229-2.jhb.mweb.co.za [197.81.229.2]
13 439 ms 460 ms 527 ms 197-81-229-9.jhb.mweb.co.za [197.81.229.9]
14 187 ms 155 ms 135 ms 41-86-112-68.mweb.co.za [41.86.112.68]

 

[AfriFella]

I logged a fault with Telkom last week to come and fix the problem at the exchange - I never even got a FAULT LOG REF No over the phone or by SMS.

Maybe their strike is affecting service delivery also?

Do we manage your line? I can't promise any resolution regarding exchange congestion, but I can definitely do my best to investigate.

 

[DeSLAM]

Anyone know of where I can buy prepaid DSL CAP voucher (not 3G ) for internet access other than Telkom, Axxess and Afrihost?

I want to test a completely different backbone and see if that makes any difference from these ISPs...

I don't see an MWEB guest account to test.

 

[AfriFella]

Resetting ports from your end on the user connection - doesn't help - I've been there a few times with AH support, doing the same with Telkom doesn't help either. Switching off the router for the expected 20 minutes (the latest thing) doesn't do anything either.


Test ADSL Synchronization: PASS
Test your eth1 Connection: PASS

Test the connection to your Internet service provider

Ping default gateway: PASS
Ping primary Domain Name Server: PASS

DNS Set by Afrihost

Preferred DNS Server: 169.1.1.1
Alternate DNS Server: 169.1.1.9

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 124 130
Attenuation (dB): 335 195

Mode: ADSL_G.dmt (selecting anything faster doesn't help)

Tracing route to www.afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 591 ms 501 ms 482 ms 169-0-44-1.ip.afrihost.co.za [169.0.44.1]
3 * * * Request timed out.
4 586 ms 641 ms 677 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 750 ms 740 ms 712 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 694 ms 717 ms 706 ms optinet.ixp.capetown [196.10.140.145]
7 797 ms * 721 ms te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
8 * 874 ms 857 ms te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
9 824 ms * 799 ms 102.te0-0-2-0.vic-tr-1.optinet.net [197.80.7.36]
10 858 ms 849 ms 838 ms 197-81-226-77.jhb.mweb.co.za [197.81.226.77]
11 751 ms 703 ms 812 ms 197-81-226-53.jhb.mweb.co.za [197.81.226.53]
12 822 ms 717 ms 600 ms 197-81-229-2.jhb.mweb.co.za [197.81.229.2]
13 557 ms 614 ms 617 ms 197-81-229-9.jhb.mweb.co.za [197.81.229.9]
14 695 ms 638 ms 618 ms 41-86-112-68.mweb.co.za [41.86.112.68]

Trace complete.

And no virus or malware (scanned and checked a number of times BitD 2016 IS ), no ptp or torrent stuff running from the site. And the very latest Win 10 updates installed.

So I give up...

Definitely indicative of congestion.

 

[DeSLAM]

Do we manage your line? I can't promise any resolution regarding exchange congestion, but I can definitely do my best to investigate.

Thanks for the offer - no Telkom does - and they have normally been good at fixing problems - but they are on strike - and even if AH "manages" the line - you actually cannot do without Telkom (and their subsidiaries and contractors) to fix the problem. You can just nag them on my behalf...I know.

Thanks for offering though...this is just a mess.

Any hop above 200ms is FUBAR DSL service delivery.

 

[cavedog]

Anyone know of where I can buy prepaid DSL CAP voucher (not 3G ) for internet access other than Telkom, Axxess and Afrihost?

I want to test a completely different backbone and see if that makes any difference from these ISPs...

I don't see an MWEB guest account to test.

http://gridhost.co.za/affordable-internet
https://www.webafrica.co.za/home/adsl/

Both 1Gb is free. Both on IS backbone. I prefer the gridhost one as it is completely unshaped.

Keep on logging those faults and keep the proof incase they ever wanted to charge you unnecessary call out fee and to get credit notes for service interruption from billing.

I was able to get partial credit for exchange congestion like 2 years back when my exchange was congested.