Afrihost New Network Feedback - Part 2

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AfriGuy said:
MTR looks OK, what throughput does Twitch display when watching a stream?
Click to expand...

How can the MTR be okay? Pretty much every hop had packet loss.

Twitch on high streaming perfectly now. Source still not possible. Throughput oscillates between 0.5 and 3.5Mbps while streaming.

Another MTR:
drOKpyA.jpg


That does not look healthy.
 
Bryn said:
How can the MTR be okay? Pretty much every hop had packet loss.

Twitch on high streaming perfectly now. Source still not possible. Throughput oscillates between 0.5 and 3.5Mbps while streaming.

Another MTR:
-snip

That does not look healthy.
Click to expand...

Dah, sorry. Didn't see that.
Not sure what could be causing that, latency looks OK.

Is this packet loss affecting your experience? What do the results look like when testing with another ISP?
 
AfriGuy said:
Dah, sorry. Didn't see that.
Not sure what could be causing that, latency looks OK.

Is this packet loss affecting your experience? What do the results look like when testing with another ISP?
Click to expand...

I'll test on another ISP later and get back to you. Considering I can't stream source with a 40Mbps connection, I expect that it is affecting my experience. I expect the MTR won't look amazing on Crystal Web either, as I had buffering on source quality on their network too. I'd just love to know what the heck is causing such diabolical routing. My connection has been perfect for everything but Twitch.
 
Bryn said:
I'll test on another ISP later and get back to you. Considering I can't stream source with a 40Mbps connection, I expect that it is affecting my experience. I expect the MTR won't look amazing on Crystal Web either, as I had buffering on source quality on their network too. I'd just love to know what the heck is causing such diabolical routing. My connection has been perfect for everything but Twitch.
Click to expand...

Really not sure where/ why there's so much packet loss overall though - are all of the destinations you run tests too showing the same packet loss?
 
Bryn said:
I'll test on another ISP later and get back to you. Considering I can't stream source with a 40Mbps connection, I expect that it is affecting my experience. I expect the MTR won't look amazing on Crystal Web either, as I had buffering on source quality on their network too. I'd just love to know what the heck is causing such diabolical routing. My connection has been perfect for everything but Twitch.
Click to expand...

This isnt good news.

I was thinking about maybe going back to AH because of my Twitch issues with CW.

If I cant stream Twitch in source quality on 40Mbps then something is wrong.
 
Reaper84 said:
This isnt good news.

I was thinking about maybe going back to AH because of my Twitch issues with CW.

If I cant stream Twitch in source quality on 40Mbps then something is wrong.
Click to expand...

Have you tested an account with us?
I ran a few tests for a client the other night and Twitch was performing pretty well for me.
 
AfriGuy said:
A bit late, was catching up on the Apple event with their new phone and wide range of adapters :p

Here are my results from this evening, same test standard, account and region tested. This test was done over WiFi, whereas earlier I tested over ethernet.
I tested with this stream https://www.twitch.tv/proleaguecsgo

http://imgur.com/a/C9yoX

Stream pulled from 52.223.194.225.

Code: 
sudo mtr --report 52.223.194.225
HOST: Jeffs-Macbook.local         Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- er-8.ubnt                  0.0%    10    1.3   2.1   1.0  11.0   3.1
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- cpt-up1.ip.adsl.co.za     20.0%    10   18.5  22.2  18.4  41.3   8.0
  4.|-- cpt-up2.ip.adsl.co.za      0.0%    10   19.5  22.0  18.5  38.1   6.2
  5.|-- cpt-net1.ip.adsl.co.za     0.0%    10   18.8  19.3  17.8  21.3   1.1
  6.|-- 41.164.52.40               0.0%    10   18.8  20.4  18.7  24.5   2.1
  7.|-- if-ae-7-0.tcore2.klt-cape  0.0%    10   80.4  71.2  51.0  92.8  13.7
  8.|-- if-ae-2-2.tcore1.klt-cape  0.0%    10  210.7 214.4 208.8 238.2   8.6
  9.|-- if-ae-5-20.tcore2.pv9-lis  0.0%    10  214.6 219.6 197.0 247.4  16.4
 10.|-- if-ae-2-2.tcore1.pv9-lisb  0.0%    10  204.7 205.6 193.0 226.6   8.6
 11.|-- if-ae-1-3.tcore1.sv8-high  0.0%    10  204.3 219.5 202.5 247.2  15.0
 12.|-- if-ae-2-2.tcore2.sv8-high  0.0%    10  200.8 206.1 195.9 218.5   7.1
 13.|-- if-ae-11-2.tcore1.l78-lon 10.0%    10  201.2 201.0 194.1 205.1   3.8
 14.|-- if-ae-17-2.tcore1.ldn-lon  0.0%    10  202.2 203.8 194.4 216.5   6.3
 15.|-- 195.219.83.186             0.0%    10  200.8 207.3 196.8 221.1   7.4
 16.|-- ae-3.r02.londen05.uk.bb.g  0.0%    10  207.0 204.2 190.1 215.8   7.0
 17.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0

Code: 
traceroute to 52.223.194.225 (52.223.194.225), 64 hops max, 52 byte packets
 1  er-8.ubnt (192.168.1.2)  9.270 ms  0.989 ms  0.904 ms
 2  * * *
 3  * cpt-up1.ip.adsl.co.za (169.1.5.105)  19.159 ms  19.482 ms
 4  cpt-up2.ip.adsl.co.za (169.1.5.106)  18.706 ms  18.606 ms  19.017 ms
 5  cpt-net1.ip.adsl.co.za (169.1.5.128)  18.413 ms  18.590 ms  17.864 ms
 6  41.164.52.40 (41.164.52.40)  18.765 ms  20.711 ms  77.745 ms
 7  if-ae-7-0.tcore2.klt-cape-town.as6453.net (41.206.165.25)  102.281 ms  66.633 ms  73.648 ms
 8  if-ae-5-30.tcore2.pv9-lisbon.as6453.net (80.231.159.85)  212.351 ms
    if-ae-5-2.tcore2.pv9-lisbon.as6453.net (80.231.159.129)  211.971 ms
    if-ae-2-2.tcore1.klt-cape-town.as6453.net (41.206.164.253)  219.864 ms
 9  if-ae-5-40.tcore2.pv9-lisbon.as6453.net (80.231.159.89)  214.838 ms
    if-ae-2-2.tcore1.pv9-lisbon.as6453.net (80.231.158.5)  204.203 ms
    if-ae-5-2.tcore2.pv9-lisbon.as6453.net (80.231.159.129)  215.057 ms
10  if-ae-2-2.tcore1.pv9-lisbon.as6453.net (80.231.158.5)  212.188 ms  219.248 ms  203.438 ms
11  if-ae-1-3.tcore1.sv8-highbridge.as6453.net (80.231.158.30)  220.086 ms  326.816 ms  206.214 ms
12  if-ae-11-2.tcore1.l78-london.as6453.net (80.231.139.42)  193.988 ms
    if-ae-19-2.tcore2.l78-london.as6453.net (80.231.138.22)  203.358 ms
    if-ae-2-2.tcore2.sv8-highbridge.as6453.net (80.231.139.1)  201.799 ms
13  if-ae-17-2.tcore1.ldn-london.as6453.net (80.231.130.130)  296.177 ms
    if-ae-2-2.tcore1.l78-london.as6453.net (80.231.131.2)  213.499 ms
    if-ae-17-2.tcore1.ldn-london.as6453.net (80.231.130.130)  198.441 ms
14  if-ae-17-2.tcore1.ldn-london.as6453.net (80.231.130.130)  198.417 ms  197.691 ms
    195.219.83.186 (195.219.83.186)  303.965 ms
15  ae-3.r02.londen05.uk.bb.gin.ntt.net (129.250.2.119)  237.919 ms  207.503 ms
    195.219.83.186 (195.219.83.186)  219.789 ms
16  ae-3.r02.londen05.uk.bb.gin.ntt.net (129.250.2.119)  222.359 ms  214.738 ms  216.666 ms
17  213.130.47.82 (213.130.47.82)  200.705 ms !X *  252.529 ms !X
Click to expand...

This message you sent me from about 2 days ago is word for word the exact same message as what CC sent me this afternoon.
Even the stream screenshot is the exact same, no other info on the issue was disclosed from CC.

I have no words.
 
NewBiks said:
This message you sent me from about 2 days ago is word for word the exact same message as what CC sent me this afternoon.
Even the stream screenshot is the exact same, no other info on the issue was disclosed from CC.

I have no words.
Click to expand...

I run a few tests for the CC guys :)
I can only recommend to continue to submit tests to the team to see where you trouble is coming in.
 
AfriGuy said:
I run a few tests for the CC guys :)
I can only recommend to continue to submit tests to the team to see where you trouble is coming in.
Click to expand...

That is not my point. So when I was having an issue yesterday and ran tests no tests were done from CC's side? CC posting test data from 2 days ago shows to me that they aren't running tests while there is an issue.

This is shady af

The middle of the day and this is what YT looks like
http://puu.sh/r5c9Z/b2832433ce.jpg
 
Last edited:
NewBiks said:
That is not my point. So when I was having an issue yesterday and ran tests no tests were done from CC's side? CC posting test data from 2 days ago shows to me that they aren't running tests while there is an issue.

This is shady af
Click to expand...

Can't really say much without the context there, do you have a ref# I can look at?
I'm certain that our CC team are not trying to pull the wool over your eyes here - but please continue to troubleshoot with them, they're the best guys for the job.
 
AfriGuy said:
Can't really say much without the context there, do you have a ref# I can look at?
I'm certain that our CC team are not trying to pull the wool over your eyes here - but please continue to troubleshoot with them, they're the best guys for the job.
Click to expand...

I'm not saying they aren't the best guys for the job, what I'm saying is reusing test data, two day old test data is wrong.
Do you agree?

I know CC have work to do but a ticket was created for a reason. AG this is BS and you know it, shameful.
 
NewBiks said:
I'm not saying they aren't the best guys for the job, what I'm saying is reusing test data, two day old test data is wrong.
Do you agree?

I know CC have work to do but a ticket was created for a reason. AG this is BS and you know it, shameful.
Click to expand...

Again, I can't say much more without the proper context there.
Please confirm the ref#
 
NewBiks said:
Ticket ID: SJG-752-53022
Department: Afrihost - Critical Care
Priority: High
Click to expand...

Thanks.
I'll get some feedback and action on this ASAP.

EDIT: If I check the ticket, we're simply passing on tests done in the same region, my tests. Either way I've asked our team to review the conversation and get back to you.
 
YouTube's refusing to stream at all. On any resolution. So I guess I'm part of the growing group of people with recent streaming problems.

I'm in Cape Town, and it only started recently. Speed for other stuff seems fine.

@AfriGuy, what can I do/send, and to whom, to figure this out?
 
Yup. Also having problems for YouTube. Did a speedtest at fast.com line still at 4mb but YouTube just refuse to stream.
 
Bl1zz4rd said:
YouTube's refusing to stream at all. On any resolution. So I guess I'm part of the growing group of people with recent streaming problems.

I'm in Cape Town, and it only started recently. Speed for other stuff seems fine.

@AfriGuy, what can I do/send, and to whom, to figure this out?
Click to expand...

Seems a bit sluggish for me too :(
Tested with this video https://www.youtube.com/watch?v=pFH-06QCZsY

Post up your stats for nerds from the video and what's listed in the content here http://redirector.c.youtube.com/report_mapping
I'll notify our Network team in a mean time :)
 
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