Afrihost New Network Feedback - Part 2

[AfriGuy]

I have a suggestion AfriGuy. If it is possible to strike a deal with hotspot wifi providers like AlwaysOn or Vast networks, please do! In fact if you can offer the data wallet through hotspot providers since mobile data is quite expensive that would be great. In Durban there's a lot of wifi hotspots but only 50MB use available

Please check if this option is viable. Thanks again!

We used to have WiFi options, however we recently moved away from this
Our Mobile options are quite a good alternative though.

 

[AfriGuy]

This is fcking confusing


Why can't you just all of it together?

Sorry to hear. We separate data links so you can see what's what.
I'm quite surprised to see you've purchased an account with us though, I was under the impression you were extremely unhappy with us previously?

 

[AfriGuy]

Streaming seriously bad again this weekend. Don't know if it's the new google cache server or changes made to the system for this new free time data but something has definitely changed for the worse starting last weekend.

Sorry about that
What streaming services are/ were affected for you?

 

[AfriGuy]

Streaming seems dead in the water, so to speak. Ping results:

-snip

Sorry about that
Are there specific streaming services/ sites affected?

 

[AfriGuy]

My Business 4Mb line has been running at max 1Mb since the free uncapped announcement happened.

The two definitely aren't linked.
Any tests I can take a look at to see where the slow downs are coming in?

 

[AfriGuy]

Pretty much everything is 384 speed for me...

Anything using cloudfare bugs out all the time, including mybb

Doesn't sound like a good experience
Not seeing any trending issues around CloudFlare specific sites though - any tests I can take a look at?

 

[AfriGuy]

Afrihost, what did you do with your routing of international traffic from Cape Town. I used to get 160 -180ms while gaming on European servers. Now I get 200+ms. and just to be clear, the lower latency is the reason I joined you guys a few months back. How can I be satisfied with you guys when I get the same latency as on the Telkom Network.

Tracing route to 185.40.65.1 over a maximum of 30 hops

-snip

why is "if-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25] " so high?

Are they routing Cpt traffic to Jhb and then back to Cpt onto the international links? it seems that's what's happening.

Routing hasn't changed
Some of those hop names are deceptive though, they aren't local.

 

[AfriGuy]

Check out my Ookla Speedtest result. What's your speed? http://www.speedtest.net/my-result/a/2202615660

Seems like something else is happening here.
Do you have a traceroute/ MTR you can post so I can see where this additional latency is coming in?

 

[AfriGuy]

Morning all

We're seeing much better throughput to Google services on our new cache box!
If you are still seeing issues on YouTube specifically, please post the video URL and resolution you're watching at.

Thanks.

 

[rambo919]

It's the strangest thing, direct http links and speedtest works fine but everything else has trouble.

 

[AfriGuy]

It's the strangest thing, direct http links and speedtest works fine but everything else has trouble.

I'm not sure I follow?
What sites are showing this? bakabt.me seems to load up fine for me.

 

[rambo919]

Anything that uses cloudfare. bakabt and mybb being examples... maybe my ports need to be reset/etc?
This started just before the weekend I think.

 

[AfriGuy]

Anything that uses cloudfare. bakabt and mybb being examples... maybe my ports need to be reset/etc?

Hhhmm, I wonder if CloudFlare's flagged your IP.
Have you tried rebooting your modem to have another IP assigned?

 

[rambo919]

Hhhmm, I wonder if CloudFlare's flagged your IP.
Have you tried rebooting your modem to have another IP assigned?

Multiple times.

 

[AfriGuy]

Multiple times.

Odd.
Is there a traceroute to mybroadband.co.za you can paste here?

Also, what DNS servers are you using?

 

[rambo919]

not home atm, did not fiddle with dns

 

[AfriGuy]

not home atm, did not fiddle with dns

Shoot me a PM with your DSL username, I'll see if I can spot anything from my end.

 

[ajules]

Was streaming BBC last night and quality was awful.Switched over to Vox and there was a significant improvement.I sincerely hope this isnt a sign of things to come with the latest price cuts/free data.

 

[AfriGuy]

Was streaming BBC last night and quality was awful.Switched over to Vox and there was a significant improvement.I sincerely hope this isnt a sign of things to come with the latest price cuts/free data.

This is in no way related.
Are there any tests I can take a look at?

 

[Bl1zz4rd]

Morning all

We're seeing much better throughput to Google services on our new cache box!
If you are still seeing issues on YouTube specifically, please post the video URL and resolution you're watching at.

Thanks.

Everything seems to have improved here in Cape Town

Is there a reason customers weren't informed of what was happening and told to expect some slowness during the process? Probably would've avoided a lot of confusion.