Praeses
Executive Member
Do you have this problem with other ISP accounts? I know sometimes MS's servers can't handle the load, especially after the official patch Tuesday.
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Do you have this problem with other ISP accounts? I know sometimes MS's servers can't handle the load, especially after the official patch Tuesday.
Nope, when I switch to another ISP the problem goes away. It is definitely not Microsoft.
I will get this to you, the minute I get back to my desk.
I will only be back at my desk later this afternoon. I have just logged onto the Afrihost portal to get the ticket number of the latest support request we have logged and it is no longer there. This is the sort of thing that just gets me. But not to worry, I definitely have this ticket number in my email archive and I will send it to you this afternoon. The support ticket was logged in July. I think the latest feedback we provided to Afrihost support was in the beginning of August. Things just went silent after that. We tried to follow up with a manager or supervisor but this was unsuccessful. Roughly two weeks after this (mid August) we received an email from Afrihost support to say that they require more information. There was no mention of any of the information we provided already nor was there any continuation of the thread. We were basically thrown back to square one.
See my previous post.
As previously mentioned, you can send me any account info and I can track down the relevant info from there.
No, I want to send you the latest ticket number and I want to ensure that I have all the correspondence in front of me. If there are any queries I want to address this right there and then. What time do you knock off?
I can pick all this up with an email address linked to your account. I leave at 4pm today, AfriFella will be in to cover until 8pm.
Icemanbrfc
Honorary Master
Is AfriMan now Executive Member?
I am sure you'll appreciate my concern in terms of not being able to find the ticket on the portal. The last thing I need is for you to come back and tell me that you also cannot find anything on your side. I am just busy wrapping up things. I am trying my best to get to my desk within the hour. While we've got some momentum going, I want to try and get things sorted. There will not be another month of this nonsense. This problem has my undivided attention, I can assure you!
I think that's something you can leave with me.
I'm happy to help, but I need you to meet me half way and provide some data.
Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:
1 1 ms 2 ms 4 ms myrouter.Home [192.168.1.1]
2 * * * Request timed out.
3 26 ms 28 ms 25 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 28 ms 27 ms 25 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 61 ms 51 ms 61 ms 41.162.84.192
6 67 ms 64 ms 63 ms 172.18.1.162
7 160 ms 31 ms 33 ms cloudflare.ixp.joburg [196.46.25.198]
8 33 ms 33 ms 38 ms 104.20.30.244
Trace complete.
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=33ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=19ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 33ms, Average = 25ms
Tried port reset.
over a maximum of 30 hops:
1 1 ms 2 ms 4 ms myrouter.Home [192.168.1.1]
2 * * * Request timed out.
3 26 ms 28 ms 25 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 28 ms 27 ms 25 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 61 ms 51 ms 61 ms 41.162.84.192
6 67 ms 64 ms 63 ms 172.18.1.162
7 160 ms 31 ms 33 ms cloudflare.ixp.joburg [196.46.25.198]
8 33 ms 33 ms 38 ms 104.20.30.244
Trace complete.
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=33ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=19ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 33ms, Average = 25ms
Tried port reset.
Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:
1 1 ms 2 ms 4 ms myrouter.Home [192.168.1.1]
2 * * * Request timed out.
3 26 ms 28 ms 25 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 28 ms 27 ms 25 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 61 ms 51 ms 61 ms 41.162.84.192
6 67 ms 64 ms 63 ms 172.18.1.162
7 160 ms 31 ms 33 ms cloudflare.ixp.joburg [196.46.25.198]
8 33 ms 33 ms 38 ms 104.20.30.244
Trace complete.
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=33ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=19ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 33ms, Average = 25ms
Tried port reset.
Latency is a little high, how's your overall experience?
Icemanbrfc
Honorary Master
Icemanbrfc
Honorary Master
Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:
1 1 ms 2 ms 4 ms myrouter.Home [192.168.1.1]
2 * * * Request timed out.
3 26 ms 28 ms 25 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 28 ms 27 ms 25 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 61 ms 51 ms 61 ms 41.162.84.192
6 67 ms 64 ms 63 ms 172.18.1.162
7 160 ms 31 ms 33 ms cloudflare.ixp.joburg [196.46.25.198]
8 33 ms 33 ms 38 ms 104.20.30.244
Trace complete.
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=33ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=19ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 33ms, Average = 25ms
Tried port reset.
Looks fine, but cloudflare again
Downloads are a little slow. Youtube Videos play around, I can play 1080 for sometime, 360 another (Same video). Did a download test, running between 280kB/s-350kB/s. Used to get 416kB/s-480kB/s.
I will give this one last chance but please understand that the impact these issues have are massive. I am not talking about a game that I cannot play or a movie I cannot watch. The only reason I turned to this forum thread is because I have exhausted the proper support avenue. If Afrihost support worked this problem with us, we would not be sitting here. But instead our correspondence, requests for assistance and feedback was ignored. I am willing to work the problem but we are not going to do things like speedtests or tracerts. The troubleshooting steps need to have technical merit. If Afrihost staff asks me to perform tests and I request clarification, I expect the support person to be technically proficient and to have the ability to articulate themselves. We need to follow a structured approach.
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