Afrihost New Network Feedback - Part 2

Status
Not open for further replies.
caroper said:
I am also seeing weird things with usage and I don't have Afrihost+.

It is saying I have used 48% of overall account use but then as I delve deeper it says I have 74.1 GB remaining of an allocated 81.GB.

My two mobile accounts show zero use so where is the the figure of 48% coming from?
Click to expand...

With the data roll-over, our system takes into account the data links that are valid for this month, including those from last month. So when it says you have 48% it is counting the total available data from this month and last month. :)

I hope that makes sense.
 
AfriGenie said:
With the data roll-over, our system takes into account the data links that are valid for this month, including those from last month. So when it says you have 48% it is counting the total available data from this month and last month. :)

I hope that makes sense.
Click to expand...

It makes sense but is totally illogical. I expect Client zone to show me what I have available this month and let me plan for a possible top up, not tell me I have used 48% in 3 days when in fact I have only used 2%.
 
Still having bad youtube buffering here in Durban. I've tried support but get copy paste answers. Please just say if there is shaping or some form of restrictions happening on the capped accounts and I'll just accept that while possibly speaking with the ASA.

Seriously guys, just say it, say that there is an issue with streaming.
 
bradza said:
Still having bad youtube buffering here in Durban. I've tried support but get copy paste answers. Please just say if there is shaping or some form of restrictions happening on the capped accounts and I'll just accept that while possibly speaking with the ASA.

Seriously guys, just say it, say that there is an issue with streaming.
Click to expand...

Why would they shape and then just not tell anyone, only to field a bunch of reactive queries about it? Doesn't make much sense.
My YouTube has been rocking, maybe keep troubleshooting - I'm sure you'll find something.
 
caroper said:
It makes sense but is totally illogical. I expect Client zone to show me what I have available this month and let me plan for a possible top up, not tell me I have used 48% in 3 days when in fact I have only used 2%.
Click to expand...

same here... I would also like to see up to date info, as its easier to manage. But im not too fussed with it, but my issue is that clientzone is only showing 121 gigs remaining, but my data links has me well over 1tb of data left. so that is a bit confusing. Im kind of waiting for Richard from support to call me back on this, but again, its not really a big deal for now
 
IOPS said:
Why would they shape and then just not tell anyone, only to field a bunch of reactive queries about it? Doesn't make much sense.
My YouTube has been rocking, maybe keep troubleshooting - I'm sure you'll find something.
Click to expand...

I've troubleshooted so much there's cows arriving downstairs. There has been issues with SA's networks for the past couple weeks, if it's Telkom sabotage, someone should just say it, if it's anything else, people need to just say it. I can say the issue is not this side.

Anyway, I'll just drop this.
 
bradza said:
I've troubleshooted so much there's cows arriving downstairs. There has been issues with SA's networks for the past couple weeks, if it's Telkom sabotage, someone should just say it, if it's anything else, people need to just say it. I can say the issue is not this side.

Anyway, I'll just drop this.
Click to expand...

If your exchange is congested then that'll be the root cause. Not sure someone is just going to step up and "say it" though. You need to run some tests. Without it, no one knows what how to replicate your experience.
 
IOPS said:
If your exchange is congested then that'll be the root cause. Not sure someone is just going to step up and "say it" though. You need to run some tests. Without it, no one knows what how to replicate your experience.
Click to expand...

Hi IOPS, I have run many tests with various including support. It's okay though, I give up hahaha. The exchange has been giving issues but as Ive discussed with AH support and they've agreed, something isn't right but yeah, would've been nice to know, hey just guess it felt good saying and now I'll end. Need to spend less time here and more on work. I'll just accept our internet won't improve, it has its sunny and cloudy days, just had a hard time accepting. Bye all.
 
bradza said:
Hi IOPS, I have run many tests with various including support. It's okay though, I give up hahaha. The exchange has been giving issues but as Ive discussed with AH support and they've agreed, something isn't right but yeah, would've been nice to know, hey just guess it felt good saying and now I'll end. Need to spend less time here and more on work. I'll just accept our internet won't improve, it has its sunny and cloudy days, just had a hard time accepting. Bye all.
Click to expand...

Do you maybe have the ticket reference number for the query that you logged with Support? I just want to check which troubleshooting steps you've already done.
 
Afrigenie, please check ticket number UJH-395-82541. Haven't received a response yet. Thanks :)
 
AfriGenie said:
Thanks for the update. As I mentioned previously, if there was data that rolled over from last month, you will still have access to that even if the account itself has been cancelled.
Click to expand...

Just to confirm the account is dead, won't even authenticate, I didn't expect a cancelled account to keep working even if it had data left.

Now if I can give some feedback for the month that I used the account, overall it has pretty solid, all types of downloads were always line speed and the only issues I had were that every once in a while a Youtube video or live stream would just stop and I had to refresh for it to continue, my ping in CSGO was 20ms higher than my normal ISP and the biggest thing was CSGO was often unplayable at night with the ping being triple what it was during the day.

If I ever have to I won't hesitate to move to Afrihost and I'm sure if I asked when it was happening we could've figured the ping issues out.

8/10
 
Soul Assassin said:
Just to confirm the account is dead, won't even authenticate, I didn't expect a cancelled account to keep working even if it had data left.

Now if I can give some feedback for the month that I used the account, overall it has pretty solid, all types of downloads were always line speed and the only issues I had were that every once in a while a Youtube video or live stream would just stop and I had to refresh for it to continue, my ping in CSGO was 20ms higher than my normal ISP and the biggest thing was CSGO was often unplayable at night with the ping being triple what it was during the day.

If I ever have to I won't hesitate to move to Afrihost and I'm sure if I asked when it was happening we could've figured the ping issues out.

8/10
Click to expand...

We definitely could have figured it out, that's what we're here for after all! :) Thanks for the overall positive sentiment and constructive feedback. :) We'll definitely be here whenever you're ready to return.
 
Genie you missed my post :( 6223 oh hello Fella.. Welcome back, hope you had a nice holiday :)
 
The Durban issue has returned :(
Seriously what is going on between Joburg and Cape Town?

Tracing route to [69.171.230.68]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 11 ms 15 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 14 ms 17 ms 10 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 12 ms 12 ms 11 ms 41.162.84.192
6 24 ms 25 ms 22 ms 172.18.1.162
7 188 ms 187 ms 189 ms ix-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
8 355 ms 358 ms 368 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
9 348 ms 349 ms 345 ms if-ae-5-40.tcore2.PV9-Lisbon.as6453.net [80.231.159.89]
10 350 ms 350 ms 351 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 349 ms 357 ms 355 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 354 ms 353 ms 355 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 345 ms 347 ms 346 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.131.2]
14 * 348 ms 350 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 350 ms 351 ms 344 ms 80.231.62.2
16 351 ms 346 ms 348 ms ae11.mpr2.lhr2.uk.zip.zayo.com [64.125.30.52]
17 416 ms 415 ms 415 ms ae27.cs1.lhr11.uk.eth.zayo.com [64.125.30.236]
18 456 ms 410 ms 413 ms ae5.cs1.lga5.us.eth.zayo.com [64.125.29.126]
19 419 ms 421 ms 419 ms ae27.cr1.lga5.us.zip.zayo.com [64.125.30.251]
20 415 ms 413 ms 413 ms ae2.er3.lga5.us.zip.zayo.com [64.125.31.214]
21 417 ms 418 ms 415 ms 128.177.165.234.IPYX-100687-870-ZYO.zip.zayo.com [128.177.165.234]
22 447 ms 445 ms 445 ms be8.bb02.ewr2.tfbnw.net [157.240.33.34]
23 449 ms 469 ms 446 ms ae42.bb04.iad3.tfbnw.net [157.240.33.23]
24 507 ms 503 ms 503 ms be12.bb02.prn2.tfbnw.net [31.13.26.151]

ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 11ms, Average = 10ms
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X