Afrihost New Network Feedback - Part 2

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Sigh. I logged a support ticket and sent an email yesterday @ 12:00pm as my line was hit by lightning however I have not had a response from Afrihost support as yet, even though they manage my line. Frustratingly I had to log it with Telkom myself as I am impatient, even though Afrihost manages my line....
 
Sigh. I logged a support ticket and sent an email yesterday @ 12:00pm as my line was hit by lightning however I have not had a response from Afrihost support as yet, even though they manage my line. Frustratingly I had to log it with Telkom myself as I am impatient, even though Afrihost manages my line....

:(

That's not cool... Could you PM me your line details and the fault reference number so that I can make sure we escalate this as quickly as possible.
 
:(

That's not cool... Could you PM me your line details and the fault reference number so that I can make sure we escalate this as quickly as possible.

They literally just just replied, I will let you know if I need assistance, thanks AfriGenie :D
 
Sigh. I logged a support ticket and sent an email yesterday @ 12:00pm as my line was hit by lightning however I have not had a response from Afrihost support as yet, even though they manage my line. Frustratingly I had to log it with Telkom myself as I am impatient, even though Afrihost manages my line....

My line also went down yesterday morning....tried to get help from AH support and here but all they said was that my line was syncing.
Eventually at 3pm contacted Telkom and the kind lady reset my ports and I was back online...
I expected Afrihost to do this since they manage my line also... :cry:
 
My line also went down yesterday morning....tried to get help from AH support and here but all they said was that my line was syncing.
Eventually at 3pm contacted Telkom and the kind lady reset my ports and I was back online...
I expected Afrihost to do this since they manage my line also... :cry:

:(

That's not cool at all! If your DSL line is managed by Afrihost then we definitely should have been able to do a port recreate.

You are more than welcome to PM me in future, and I'll get it done ASAP.
 
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