Afrihost New Network Feedback - Part 2

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bekdik said:
I am a bit confused about your capped products, in particular why they are called, for example, 10 + 10. This seems to imply that the 20 GB is available in 2 tranches, e.g. midnight to 6 AM and the balance and this would be at odds with the free midnight to 6pm offering.

In fact, if I can do 10GB in the midnight to 6pm period, why would I need to sign up for a bigger cap? How would your 20GB capped package compare with my Telkom uncapped under these circumstances?

Finally, how long are these offerings going to run for? It would somewhat of a disaster were I to sign up only to be told within 90 days that the offer was being terminated!
Click to expand...

We display that to show that you are buying 10GB of data with us and receiving another 10GB of data. So Double Data.

This data is for use at any time of the day and night.

The Free-Time promotion is entirely separate to that, any data you us between 00h00 and 18h00 won't counts towards your cap. If you are on a package smaller than 50GB + 50GB you will revert to a shortened Free-Time from the 1st of December with the Free-Time period being between 00h00 and 08h00.

I hope that makes sense. :)
 
Blazzok said:
Is there something up with Afrihost for the last day or 2? My steam downloads are always full speed but for the past two days my steam downloads have been down in the dumps and it jumps all over the place.

Up to full speed (around 900 KB/s), then down to a 100, up to 500, down to 200. This is going on constantly. Steam usually maxes out my line and it stays there.

I've also been struggling to load some local and international web pages (Facebook, autotrader, supersport).
Click to expand...

We made some changes to Steam services on our side on Friday which may have caused the intermittent speeds but it should be back to normal now.

My Steam downloads were running at close to line speed.

How were your speeds over the weekend?
 
TEXTILE GUY said:
Please may I ask for some help.

Contacted support ..... my SNR is 6 and the line is slow.

They in turn contacted Telkom.

Support asked if I had been contacted to which I replied .... no.

Support somehow took this to mean the problem was solved?

To which I responded that the problem was still evident ... please log a fault with Telkom.

To which they replied its my router.

To which I replied .... no, the router is new, the 3rd hop is at 204ms, the SNR is 6 and the speed less than 1 meg.

To which they replied, they have re created the port .... have a nice day.







No, I am having a terrible day ..... what part of PLEASE LOG A FAULT WITH TELKOM did not articiulate well?


Please guys ...... I am asking nicely ...
I have sent the stats, I have replaced the router, I have communicated well.

Thank you
Click to expand...

:(

Have we subsequently logged a fault for you? PM me your DSL line number and I'll check what's going on.
 
Igor III said:
Not sure what is going on - download speeds were pretty bad for a while now, but seems to have dropped even worse :(

Telkom speedtest from the East Rand to Rosebank on a 2 Meg line with an Afrihost capped account:

View attachment 403382

And using a different ISP on the same line and the same hardware:

View attachment 403386
Click to expand...

:( That's not good at all!

How were your speeds over the rest of the weekend? If there wasn't any change please PM me your details and I'll check what's going on.
 
NewBiks said:
The routing to Mweb seems to be suffering, unable to stream off SuperSport again two weekends in a row.
This time please address my message instead of overlooking it

This is to SuperSport on a 6Mbps line

http://puu.sh/sw8cr/ce812b5c75.png

http://puu.sh/sw8lk/52b4af25d3.png

This is from https://www.twitch.tv/faceittv

http://puu.sh/sw8Qh/d34b056b74.png

http://puu.sh/sw8PZ/c58adec68b.png
Click to expand...

:(

I'm following up with our Team now, we should have received some form of feedback from Mweb by now.
 
Davedes said:
YouTube buffering to death at the moment. Impossible to even watch a video on 420p using 10Mbps ADSL.
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:(

Which DNS servers are you using at the moment? What type of account do you have with us?
 
Johnatan56 said:
Yeah, it seems Afrihost tried to move people to Free Time but people still stream in the evenings.
Click to expand...

:(

I don't think it's a capacity issue... We still need to figure out what's going on. Are you seeing the increase in latency to any other games?
 
Reign said:
What is happening to afrihosts latency its been great for a really long time now for the past 2 weeks its been really crappy getting from 250 - 500ms in world of warcraft or Heroes of the storm to EU Servers. Normally i sit at 180-200ms?????????????????????????
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:(

It's definitely a priority for us to figure out what's going on. How was the latency over the rest of the weekend?
 
AfriGenie said:
:(

Have we subsequently logged a fault for you? PM me your DSL line number and I'll check what's going on.
Click to expand...

PM sent.

I have subsequently sent 3 requests to support with no joy.

Live chat equally no help

All of our support agents are currently busy. Please leave a message or try again later. Thank you.
Click to expand...
 
Last edited:
Can anyone else access https://panel.creeper.host/login#

Tracert completes but get a timeout error on the site.

C:\tracert panel.creeper.host

Tracing route to panel.creeper.host [209.99.40.224]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ARCHER_D7 [192.168.1.1]
2 * * * Request timed out.
3 * 10 ms 8 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 9 ms 9 ms 9 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
5 9 ms 8 ms 8 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 9 ms 8 ms 8 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 8 ms 8 ms 9 ms 41.169.57.216
8 9 ms 9 ms 9 ms ix-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
9 239 ms 239 ms 240 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
10 241 ms 241 ms 241 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
11 236 ms 236 ms 236 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
12 233 ms 233 ms 233 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 236 ms * 235 ms if-ae-6-2.thar1.NJY-Newark.as6453.net [80.231.138.18]
14 241 ms 241 ms 241 ms if-ae-1-3.thar2.NJY-Newark.as6453.net [216.6.57.2]
15 238 ms 238 ms 238 ms if-ae-18-2.tcore2.NTO-New-York.as6453.net [66.198.111.7]
16 243 ms 243 ms 242 ms be3011.ccr21.jfk05.atlas.cogentco.com [154.54.12.17]
17 248 ms 247 ms 247 ms be2061.ccr42.jfk02.atlas.cogentco.com [154.54.3.69]
18 245 ms 245 ms 244 ms be2807.ccr42.dca01.atlas.cogentco.com [154.54.40.110]
19 258 ms 257 ms 258 ms be2113.ccr42.atl01.atlas.cogentco.com [154.54.24.222]
20 276 ms 275 ms 275 ms be2690.ccr22.iah01.atlas.cogentco.com [154.54.28.130]
21 280 ms 280 ms 280 ms be2874.rcr12.aus02.atlas.cogentco.com [154.54.6.54]
22 270 ms 270 ms 271 ms te0-0-2-3.nr11.b006628-1.aus02.atlas.cogentco.com [154.24.30.254]
23 277 ms 290 ms 277 ms 38.122.254.14
24 275 ms 276 ms 276 ms 209-99-40-224.fwd.datafoundry.com [209.99.40.224]

Trace complete.
Click to expand...
 
ScottulusMaximus said:
Can anyone else access https://panel.creeper.host/login#

Tracert completes but get a timeout error on the site.
Click to expand...

caroper said:
I dropped the s to give http://panel.creeper.host/login#

Now it loads but with this info:

This domain name expired on 2016-11-26 23:59:59
Click here to renew it.
Click to expand...

https://panel.creeper.host/login# doesn't load for me either

http://panel.creeper.host/login# does however load but I also get the Domain name renewal message.
 
for any potential afrihost hosting customers,

please don't sign up with with them any hosting package, they will use the domain name as hostage to avoid you to go.
that is terrible.

:mad: :mad: :mad:

PS: where is my back money back guarantee?
 
DreamKing said:
for any potential afrihost hosting customers,

please don't sign up with with them any hosting package, they will use the domain name as hostage to avoid you to go.
that is terrible.

:mad: :mad: :mad:
Click to expand...

That's not cool to hear! :( We defintely wouldn't do that, the actual transfer may just go through on the cancellation date. PM me your details and I'll check what's going on.
 
AfriGenie said:
That's not cool to hear! :( We defintely wouldn't do that, the actual transfer may just go through on the cancellation date. PM me your details and I'll check what's going on.
Click to expand...

you do. I just phoned to you guys, they refused to release the domain now because I didn't PAY you the first year "FREE" domain name.

I didn't PAY "the first year FREE domain name". do you think that is funny enough?

I send you my domain name and see what can you do for me. thanks
 
DreamKing said:
you do. I just phoned to you guys, they refused to release the domain now because I didn't PAY you the first year "FREE" domain name.

I didn't PAY "the first year FREE domain name". do you think that is funny enough?

I send you my domain name and see what can you do for me. thanks
Click to expand...

I'll find ut what's going on and update you via your PM.
 
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