Afrihost New Network Feedback - Part 2

[DreamKing]

I'll find ut what's going on and update you via your PM.

thanks, PM sent.

 

[Johnatan56]

I don't think it's a capacity issue... We still need to figure out what's going on. Are you seeing the increase in latency to any other games?

Yes, League of Legends, Smite, Heroes of the Storm, and I fired up Warcraft 3 to play with a friend as well, that had about 290ms to Austria.
If it's a free game, I'll download any game you want and test it as well.

Going to check what the latency LoL EUW is right now, it's probably back down to 180-190ms. Last night I kept playing till 11pm, permanent 290-320ms ping.

EDIT: 190ms now.

 

[jannier]

https://panel.creeper.host/login# doesn't load for me either

http://panel.creeper.host/login# does however load but I also get the Domain name renewal message.

Loads just fine on another ISP:

 

[Johnatan56]

Loads just fine on another ISP:

View attachment 403576

Loads fine here. Google DNS. (both of them, though the http redirects to the https page)

 

[jannier]

Loads fine here. Google DNS. (both of them, though the http redirects to the https page)

Correct, the http link redirects to the https link for me too.

 

[AfriGenie]

Yes, League of Legends, Smite, Heroes of the Storm, and I fired up Warcraft 3 to play with a friend as well, that had about 290ms to Austria.
If it's a free game, I'll download any game you want and test it as well.

Going to check what the latency LoL EUW is right now, it's probably back down to 180-190ms. Last night I kept playing till 11pm, permanent 290-320ms ping.

EDIT: 190ms now.

Thanks! If we need anything specific I'll PM you the particulars.

 

[AfriGenie]

for any potential afrihost hosting customers,

please don't sign up with with them any hosting package, they will use the domain name as hostage to avoid you to go.
that is terrible.



PS: where is my back money back guarantee?

That's not cool to hear! We defintely wouldn't do that, the actual transfer may just go through on the cancellation date. PM me your details and I'll check what's going on.

Just to confirm that the domain has been cleared for transfer by our Team this morning and that the hosting space will be cancelled on the 30th of November as the cancellation was requested before the 23rd of November.

 

[DreamKing]

Just to confirm that the domain has been cleared for transfer by our Team this morning and that the hosting space will be cancelled on the 30th of November as the cancellation was requested before the 23rd of November.

ok, thanks anyways.

 

[Reign]

It's definitely a priority for us to figure out what's going on. How was the latency over the rest of the weekend?

Hi AfriGenie,

Nothing changed still crappy.
Any idea when this will be resolved?

 

[AfriGenie]

for any potential afrihost hosting customers,

please don't sign up with with them any hosting package, they will use the domain name as hostage to avoid you to go.
that is terrible.



PS: where is my back money back guarantee?

That's not cool to hear! We defintely wouldn't do that, the actual transfer may just go through on the cancellation date. PM me your details and I'll check what's going on.

Hi AfriGenie,

Nothing changed still crappy.
Any idea when this will be resolved?

I'm going to have talk with our Team now to see if we can get a timeline.

 

[Reign]

I'm going to have talk with our Team now to see if we can get a timeline.

Thanks

 

[JohnJuniorV3]

Still crappy ping to EU west. Really not happy Afrihost. Is it still possible to cancel?

 

[kohlhtor]

no changes after 10 days

 

[AfriFella]

Still crappy ping to EU west. Really not happy Afrihost. Is it still possible to cancel?

Any tests I can take a look at? What DNS settings are you using?

 

[kohlhtor]

Akamai

 

[NewBiks]

I'm following up with our Team now, we should have received some form of feedback from Mweb by now.

I really hope this Mweb problem gets sorted, it's been talked about for a number of weeks now with no result.

 

[Johnatan56]

Any tests I can take a look at? What DNS settings are you using?

Using Google DNS, I now have 290-350ms ping LoL EUW, in comparison of the 190 earlier.

Tracing route to 185.40.64.65 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  ARCHER_D5 [192.168.0.1]
  2     1 ms     1 ms     1 ms  home.gateway.pace.net [192.168.1.1]
  3     *        *        *     Request timed out.
  4    26 ms    23 ms    24 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  5    28 ms    26 ms    26 ms  cpt-in1.ip.adsl.co.za [169.1.5.118]
  6    26 ms    24 ms    24 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  7    23 ms    23 ms    24 ms  41.164.52.40
  8    25 ms    24 ms    27 ms  ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
  9   172 ms   172 ms   177 ms  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
 10   146 ms   146 ms   178 ms  if-p-6.core2.PV9-Lisbon.as6453.net [41.206.164.6]
 11   169 ms   169 ms   170 ms  if-xe-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.231.158.1]
 12   206 ms   181 ms   176 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 13   191 ms   180 ms   182 ms  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 14   170 ms   174 ms   175 ms  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 15   173 ms   173 ms   173 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 16     *      170 ms   169 ms  195.219.83.102
 17     *        *        *     Request timed out.
 18     *      287 ms   279 ms  213.19.195.234
 19     *        *        *     Request timed out.
 20   274 ms   273 ms   274 ms  104.160.141.101
 21   270 ms   278 ms   281 ms  104.160.141.105
 22   274 ms   271 ms   275 ms  185.40.64.65

Trace complete.

btw that's to Ireland.
"IP address 185.40.64.65
185.40.64.65 is an IPv4 address owned by Riot Games Limited and located in Dublin, Ireland"

 

[Hummercellc]

I really hope this Mweb problem gets sorted, it's been talked about for a number of weeks now with no result.

Mweb's own DSL network has fallen apart, I have Tested

Telkom to Mweb
Mweb to Mweb
IS to Mweb
VOX to Mweb
Afrihost to Mweb

Yes there are problems on Mweb's network, but for some reason Afrihost to Mweb seems to be the most constant.

I am running VoIP over DSL to talk.mweb.net, and it terrible on Mweb's own network!

Who knows when Mweb will take this problem seriously....

 

[Johnatan56]

Don't worry guys, there hasn't been an issue since beginning November, this is only an anomaly for a select few clients. /sarcasm

 

[AfriFella]

I really hope this Mweb problem gets sorted, it's been talked about for a number of weeks now with no result.

Our NOC Team are investigating this with high priority.