Afrihost New Network Feedback

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So after-hours uncapped is performing terribly right now. Can't even manage to complete a speed test, torrents going along at about 10kB/s.This is the first after-hours session of December, meaning there could be many new users, and the service is now too heavily contended.Disappointing if that's the case.

edit: 4Mbps line
 

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5plus2equals9 said:
So after-hours uncapped is performing terribly right now. Can't even manage to complete a speed test, torrents going along at about 10kB/s.This is the first after-hours session of December, meaning there could be many new users, and the service is now too heavily contended.Disappointing if that's the case.
Click to expand...

doubtful...

run a traceroute/ping to 155.239.255.250 and post the results here, should tell us what's happening.
 
ghostR said:
doubtful...

run a traceroute/ping to 155.239.255.250 and post the results here, should tell us what's happening.
Click to expand...

Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 8 ms 7 ms 8 ms 155.239.255.250

Trace complete.


Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 8ms, Average = 8ms
 
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Afriman/Guy/Genie/Fella the Afrihost Army whoever you cab send, please get back to
me on this urgently :D

I know I changed package from 20 to 50GB's on the 26th.

Receive my invoice for 20GB's, but my package was changed to the 50GB one and I received a pro rata allocation of 5GB's , and was billed about R8 or so.

However I still received my 20GB package, and really don't want to be double billed for this :( sigh

Bit of an inconvenience which I'm hoping can be resolved, as I don't want to pay for a 20 and 50GB package.
 
Moved my afrihost+ doubel data from mobile apn to dsl data. Mobile apn is correct, but on dsl data doesnt show as double data ? Should have 100gb + 100gb. Can tou check please ?
 
Signed up for a 100gb Capped account this morning.

Everything looked good before I left for work :D
 
w1tw0lf said:
Moved my afrihost+ doubel data from mobile apn to dsl data. Mobile apn is correct, but on dsl data doesnt show as double data ? Should have 100gb + 100gb. Can tou check please ?
Click to expand...

Same here - the heading of my client zone says "100+100GB Capped DSL Data Package", but the data allocation and all the charts are only showing 100GB. It was the same last month - but I thought it would have been fixed on 1 December? It makes it a bit difficult to manage the cap if I don't know if I have 100 or 200...

Except for that it is absolutely flying with no issues!!!
 
w1tw0lf said:
Moved my afrihost+ doubel data from mobile apn to dsl data. Mobile apn is correct, but on dsl data doesnt show as double data ? Should have 100gb + 100gb. Can tou check please ?
Click to expand...

I have the same problem. Moved my A+ double data from mobile to my 100GB adsl account and also did not get double data.

The account shows 100GB + 100GB but I only got 100GB allocated.
 
My package shows I'm on a 50GB package, but I only received my 20GB which was my old package.
 
5plus2equals9 said:
So after-hours uncapped is performing terribly right now. Can't even manage to complete a speed test, torrents going along at about 10kB/s.This is the first after-hours session of December, meaning there could be many new users, and the service is now too heavily contended.Disappointing if that's the case.

edit: 4Mbps line
Click to expand...

Network demand dropped off significantly from around 22h30 last night, even with the After-Hours Data we're not coming close to hitting the network throughput ceiling.

What is your line sync looking like at the moment? How is the connection during the day?
 
w1tw0lf said:
Moved my afrihost+ doubel data from mobile apn to dsl data. Mobile apn is correct, but on dsl data doesnt show as double data ? Should have 100gb + 100gb. Can tou check please ?
Click to expand...

Morning!

The links for Plus+ Double Data weren't generated, our Dev Team is running through them now, you should see the Double Data in the next hour or so. :)
 
Jan99 said:
Same here - the heading of my client zone says "100+100GB Capped DSL Data Package", but the data allocation and all the charts are only showing 100GB. It was the same last month - but I thought it would have been fixed on 1 December? It makes it a bit difficult to manage the cap if I don't know if I have 100 or 200...

Except for that it is absolutely flying with no issues!!!
Click to expand...

The Plus+ Double Data links were generated correctly on our system, the Dev Team is working on this now and should have all the links added in the next hour or so. :)
 
cavedog said:
I have the same problem. Moved my A+ double data from mobile to my 100GB adsl account and also did not get double data.

The account shows 100GB + 100GB but I only got 100GB allocated.
Click to expand...

Apologies! Seems that the Double Data links for Plus+ weren't generated correctly, our Dev Team is running through it now and should have it corrected soon. :)
 
Icemanbrfc said:
My package shows I'm on a 50GB package, but I only received my 20GB which was my old package.
Click to expand...

Looks like this is linked to the same issue that did not assign Double Data from Plus+, we'll have it sorted out in a jiffy! :)
 
Hummercellc said:
Same here, I have 200GB + 200GB but only got 200GB.
Click to expand...

Hi!

Our Dev Team picked up on this early this morning, and are working on re-adding the Double Data links from Plus+, you should have the Double Data added shortly. :)
 
AfriGenie said:
Network demand dropped off significantly from around 22h30 last night, even with the After-Hours Data we're not coming close to hitting the network throughput ceiling.

What is your line sync looking like at the moment? How is the connection during the day?
Click to expand...
My account performs without a fault during the day. I was even using the after-hours uncapped on the 1gb free account for the last few days of last month, and it worked perfectly. Don't know what happened last month. Line stats from router :

Upstream512000
Downstream4096000
SNR Margin(Upstream)12 dB
SNR Margin(Downstream)19.5 dB
Line Attenuation(Upstream)7.5 dB
Line Attenuation(Downstream)19.0 dB
 
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