Afrihost New Network Feedback

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jerichau said:
Massive slowdowns again on basics like facebook, gmail, etc. after 8pm. Sent a bunch of tracepaths to afrihost support, but nothing out of ordinary or strange routing. Switching to google dns didn't help.
Speeds are fine on VOX capped and Afrihost 1gb capped account, so it seems suspiciously like shaping going wrong, even though I'm on a premium uncapped account...
Click to expand...

I don't think this is a shaping issue, seems like some people are affected and others not and we're trying to recreate it on our side.

What DNS are you using generally? If it's auto, what DNS are you being assigned?
 
fxit_man said:
So right you were! Back on fast path profile and look at the ping improvement! From 42ms to 9ms. What a world of a difference!

46fe7e6ff656e5b2862cf5a58bf5338b.jpg
Click to expand...

Glad to hear things are better. If your line is steady, you should get better latency (and overall experience) on FastPath :)
 
ABCpt said:
Out of interest, if you ping facebook.com and mail.google.com, what IP address does it use? Also compare it again to when speed improves.
Mine haven't slowed down for the past 2 nights.
For Facebook I currently have 173.252.120.68. The other day when it was slow it was 66.220.158.68.
Click to expand...

No such luck. Mine just switched to 173.252.120.68, but it's even slower than 66.220.158.68.

mail.google.com still on 216.58.223.5
 
Man I downloaded last night a 12GB file lol at 00:00 and only about 3.7GB's had completed by this morning :( was hoping in 6 hours it should have been done lol or am I asking to much
 
Icemanbrfc said:
Man I downloaded last night a 12GB file lol at 00:00 and only about 3.7GB's had completed by this morning :( was hoping in 6 hours it should have been done lol or am I asking to much
Click to expand...

Aren't you on a 2Mbps line though? Or is it 4Mbps?

On 4Mbps your theoretical max is just over 1.5GB per hour (in very much ideal conditions) so 9GB in 6 hours is probably not too terrible :(
 
I would appreciate some insight here.
Since Monday line at work has been syncing at 6mb from the 8mb that we had for the last 2 years. We have an attenuation of 51 so 6 mb is fine but sites seem to be taking longer to load now. I tried out WOW EU to check the latency and it is about 40 ms higher that it was last year.

Tracing route to www.afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 193 ms 234 ms 198 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 190 ms 110 ms 64 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 130 ms 203 ms 205 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 109 ms 39 ms 53 ms 41.164.52.40
7 232 ms 65 ms 178 ms mtnns-2.cinx.net.za [196.223.22.31]
8 * 106 ms 98 ms rb-cr-1.za.nl-ha-2.za-a.mtnns.net [196.44.0.120]

9 123 ms 138 ms * tb-cr-2.za--ct-cr-1.za-a.mtnns.net [196.44.31.10
7]
10 324 ms 235 ms 214 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]

11 168 ms 219 ms 165 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.21
7]
12 229 ms 210 ms 180 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

Trace complete.
 
Kaito said:
I would appreciate some insight here.
Since Monday line at work has been syncing at 6mb from the 8mb that we had for the last 2 years. We have an attenuation of 51 so 6 mb is fine but sites seem to be taking longer to load now. I tried out WOW EU to check the latency and it is about 40 ms higher that it was last year.

Tracing route to www.afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 193 ms 234 ms 198 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 190 ms 110 ms 64 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 130 ms 203 ms 205 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 109 ms 39 ms 53 ms 41.164.52.40
7 232 ms 65 ms 178 ms mtnns-2.cinx.net.za [196.223.22.31]
8 * 106 ms 98 ms rb-cr-1.za.nl-ha-2.za-a.mtnns.net [196.44.0.120]

9 123 ms 138 ms * tb-cr-2.za--ct-cr-1.za-a.mtnns.net [196.44.31.10
7]
10 324 ms 235 ms 214 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]

11 168 ms 219 ms 165 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.21
7]
12 229 ms 210 ms 180 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

Trace complete.
Click to expand...

Latency is pretty horrible there. Can you please ping bras.afrihost.com for me?
 
AfriMan said:
Aren't you on a 2Mbps line though? Or is it 4Mbps?

On 4Mbps your theoretical max is just over 1.5GB per hour (in very much ideal conditions) so 9GB in 6 hours is probably not too terrible :(
Click to expand...
I'm on an 8mbps line now. To be fair, I was doing the download over wifi and the walls do not play nice with WiFi connection
 
AfriMan said:
I don't think this is a shaping issue, seems like some people are affected and others not and we're trying to recreate it on our side.

What DNS are you using generally? If it's auto, what DNS are you being assigned?
Click to expand...

I'm on auto. Right now it's been on 169.1.2.1 and 169.1.2.2 for the past 13hrs, and the performance has gone from non-existent to fine again...
 
AfriMan said:
Latency is pretty horrible there. Can you please ping bras.afrihost.com for me?
Click to expand...

Here is the output:

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=20ms TTL=63
Reply from 155.239.255.250: bytes=32 time=77ms TTL=63
Reply from 155.239.255.250: bytes=32 time=30ms TTL=63
Reply from 155.239.255.250: bytes=32 time=74ms TTL=63
Reply from 155.239.255.250: bytes=32 time=58ms TTL=63
Reply from 155.239.255.250: bytes=32 time=59ms TTL=63
Reply from 155.239.255.250: bytes=32 time=37ms TTL=63
Reply from 155.239.255.250: bytes=32 time=45ms TTL=63
Reply from 155.239.255.250: bytes=32 time=42ms TTL=63
Reply from 155.239.255.250: bytes=32 time=30ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=52ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=53ms TTL=63
Reply from 155.239.255.250: bytes=32 time=15ms TTL=63
 
Kaito said:
Here is the output:

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=20ms TTL=63
Reply from 155.239.255.250: bytes=32 time=77ms TTL=63
Reply from 155.239.255.250: bytes=32 time=30ms TTL=63
Reply from 155.239.255.250: bytes=32 time=74ms TTL=63
Reply from 155.239.255.250: bytes=32 time=58ms TTL=63
Reply from 155.239.255.250: bytes=32 time=59ms TTL=63
Reply from 155.239.255.250: bytes=32 time=37ms TTL=63
Reply from 155.239.255.250: bytes=32 time=45ms TTL=63
Reply from 155.239.255.250: bytes=32 time=42ms TTL=63
Reply from 155.239.255.250: bytes=32 time=30ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=52ms TTL=63
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Reply from 155.239.255.250: bytes=32 time=53ms TTL=63
Reply from 155.239.255.250: bytes=32 time=15ms TTL=63
Click to expand...

Definitely worrying, your ping to the BRAS should always be under 30ms, but closer to 10ms. Looks like it could be congestion on your exchange.

Do you get the same results when you try a different ISP network?
 
AfriMan said:
Definitely worrying, your ping to the BRAS should always be under 30ms, but closer to 10ms. Looks like it could be congestion on your exchange.

Do you get the same results when you try a different ISP network?
Click to expand...

Using Mweb:
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=106ms TTL=63
Reply from 155.239.255.250: bytes=32 time=29ms TTL=63
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=34ms TTL=63
Reply from 155.239.255.250: bytes=32 time=68ms TTL=63
Reply from 155.239.255.250: bytes=32 time=61ms TTL=63
Reply from 155.239.255.250: bytes=32 time=33ms TTL=63
Reply from 155.239.255.250: bytes=32 time=15ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=20ms TTL=63
Reply from 155.239.255.250: bytes=32 time=19ms TTL=63
Reply from 155.239.255.250: bytes=32 time=49ms TTL=63
Reply from 155.239.255.250: bytes=32 time=35ms TTL=63
Reply from 155.239.255.250: bytes=32 time=48ms TTL=63


Tracing route to www.afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 16 ms 24 ms 15 ms 197-84-96-137.cpt.mweb.co.za [197.84.96.137]
4 14 ms 14 ms 14 ms 534.po-channel50.cpt-ipc-1.optinet.net [197.84.9
6.138]
5 15 ms 15 ms 15 ms vl92.cpt-hscore-1.optinet.net [197.84.2.2]
6 20 ms 19 ms 21 ms 11.te0-0-0-2.cpt-p-1.optinet.net [197.84.5.225]

7 15 ms 48 ms 31 ms 101.te1-0-0.cpt-pr-1.optinet.net [197.84.7.5]
8 15 ms 15 ms 16 ms mtn-pp.cpt-cinx-2.optinet.net [196.28.178.142]
9 17 ms 25 ms 16 ms 196.44.0.75
10 35 ms 34 ms 36 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

11 34 ms 34 ms 42 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
12 36 ms 36 ms 39 ms jh-dca-1.za--jh-cr-2.za-a.mtnns.net [41.181.180.
8]
13 35 ms 35 ms 35 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

Trace complete.
 
Issue appears to be resolved somehow.

Getting 13-14 to bras.afrihost.com

Tracing route to www.afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.2.1
2 * * * Request timed out.
3 16 ms 15 ms 15 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 15 ms 17 ms 15 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 18 ms 25 ms 15 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 25 ms 47 ms 31 ms 41.164.52.40
7 25 ms 44 ms 23 ms mtnns-2.cinx.net.za [196.223.22.31]
8 53 ms 28 ms 19 ms rb-cr-1.za.nl-ha-2.za-a.mtnns.net [196.44.0.120]
 
i know probably down the list, but any chance of getting a client zone app for Blackberry 10? :D
 
Kaito said:
Issue appears to be resolved somehow.

Getting 13-14 to bras.afrihost.com

Tracing route to www.afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.2.1
2 * * * Request timed out.
3 16 ms 15 ms 15 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 15 ms 17 ms 15 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 18 ms 25 ms 15 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 25 ms 47 ms 31 ms 41.164.52.40
7 25 ms 44 ms 23 ms mtnns-2.cinx.net.za [196.223.22.31]
8 53 ms 28 ms 19 ms rb-cr-1.za.nl-ha-2.za-a.mtnns.net [196.44.0.120]
Click to expand...

Very odd.
Any services running in the background previously?
 
AfriFella said:
Definitely sounds like a fault needs to be logged here. :( Please PM me your account details and I'll sort you out!
Click to expand...

Line still down. I find it strange that the line went down same time as it was transferred. Line was 100% just before. Is there nothing Telkom could have done during the line transfer that caused it to go down? How long before this is fixed? I have heard nothing from Telkom.
 
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