Afrihost New Network Feedback

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Icemanbrfc said:
thanks seem to have missed that, but im all good for now. apart from crappy evening streaming, which ill pm you about, because i did some test this morning. Im convinced its congestion, but hey, Telkom says otherwise
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Cool.
You'll still want to review your setup though.
 
Icemanbrfc said:
cool, so im assuming that you mean my router details should be this?

-snip
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Take a look at the post I linked, it explains everything there :)
In summary though, you're assigning the wrong DNS servers and your DHCP allocations are not local ranges.
 
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am i missing something on the premium uncapped pricing? On the 8Meg package data only R597 but if you do a bundle its R697? Why do i get that this is not correct? :D

*edit* AG your sister company Axxess is at R455 which kind of makes a bit more sense, so please can you advise, as i might switch to an uncapped bundle again, as the consumption looks like this at home

Me
Wife
6 year old son
1 year old daughet :D i know, heck she watches these youtube videos of ducks all day long
 
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Jola said:
My Afrihost 20Mbps VDSL has just died, started a few hours ago.

Still connected with extremely slow throughput, but unusable.

Can't even run speedtest.

Edit : Managed to get speedtest to show some figures.
DL = 0.02Mbps. That is about 1000 times less than what it usually is, and is quite unusable.

Line stats look fine, so the problem is in Afrihost.

What is going on ?
Click to expand...

Seems to have been an ASSIA problem, looks as if my line sync was reset to 65kbps.

This happened while I was streaming a movie in HD.

Afrihost support had to do a manual line reset.

This ASSIA thing seems to be a major problem, rubbish software.
 
Icemanbrfc said:
am i missing something on the premium uncapped pricing? On the 8Meg package data only R597 but if you do a bundle its R697? Why do i get that this is not correct? :D

*edit* AG your sister company Axxess is at R455 which kind of makes a bit more sense, so please can you advise, as i might switch to an uncapped bundle again, as the consumption looks like this at home

Me
Wife
6 year old son
1 year old daughet :D i know, heck she watches these youtube videos of ducks all day long
Click to expand...

Correct, R597 for data only and R697 with a bundled line.
How much data are you using per month?
 
Jola said:
Seems to have been an ASSIA problem, looks as if my line sync was reset to 65kbps.

This happened while I was streaming a movie in HD.

Afrihost support had to do a manual line reset.

This ASSIA thing seems to be a major problem, rubbish software.
Click to expand...

65kbps is usually only there if you run the "fix my line" tool, it does normalise after that though.
If you're still seeing issues now, drop me a PM with your line number :)
 
AfriGuy said:
Correct, R597 for data only and R697 with a bundled line.
How much data are you using per month?
Click to expand...

close to 300GB's now.. im currently on a 100GB + AfriPLus so 200GB's but i cant afford to go higher.. so im looking at the Home premium packages, but not show how well this handles streaming, throttling etc etc.
 
Icemanbrfc said:
close to 300GB's now.. im currently on a 100GB + AfriPLus so 200GB's but i cant afford to go higher.. so im looking at the Home premium packages, but not show how well this handles streaming, throttling etc etc.
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Cool, Uncapped will start to make sense then :)
Not sure if Home Uncapped will suite your needs though, throttling is in place https://www.afrihost.com/site/page/acceptable_use_policy#thresholds

Monthly Thresholds said:
1 Mbps: 20GB
2 Mbps: 40GB
4 Mbps: 80GB
8 Mbps: 100GB
10 Mbps: 120GB
20 Mbps: 200GB
40 Mbps: 400GB
Click to expand...
 
Icemanbrfc said:
well thats a bummer then :( any other suggestions?
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From the requirements you've posted here, Premium or Business will work for you. The thresholds are only there on Home Uncapped.
Are you reaching your Cap every month, or why are you looking to upgrade though?
 
AfriGuy said:
From the requirements you've posted here, Premium or Business will work for you. The thresholds are only there on Home Uncapped.
Are you reaching your Cap every month, or why are you looking to upgrade though?
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im looking at the premium uncapped, but just that i noticed that you are R142 more expensive than Axxess. Unless i move the line to you guys at R697 + 206 for my voice line, which totals R903.

Im pretty much reaching my cap yes. I have about 30GB's left, and still a week to go. Meaning ill have to do a top up, which is not what i want to do.
 
Icemanbrfc said:
im looking at the premium uncapped, but just that i noticed that you are R142 more expensive than Axxess. Unless i move the line to you guys at R697 + 206 for my voice line, which totals R903.

Im pretty much reaching my cap yes. I have about 30GB's left, and still a week to go. Meaning ill have to do a top up, which is not what i want to do.
Click to expand...

Premium Uncapped isn't throttled, only shaped when the network becomes busier.
Are you scheduling large downloads after hours? If you do, our Capped accounts become hugely viable.
 
AfriGuy said:
Premium Uncapped isn't throttled, only shaped when the network becomes busier.
Are you scheduling large downloads after hours? If you do, our Capped accounts become hugely viable.
Click to expand...

downloads after hours yes... But the normal 200GB cap is being eaten alive, hence me looking at the premium uncapped 8meg option. However, i know you guys are technically 2 different companies operating under the same roof, but if the premium uncapped data only could have been inline at R455 with axxess, i would have picked this up. So im basically having to think about this carefully now, and might have to look at transferring my line, which would mean some downtime.
 
Icemanbrfc said:
downloads after hours yes... But the normal 200GB cap is being eaten alive, hence me looking at the premium uncapped 8meg option. However, i know you guys are technically 2 different companies operating under the same roof, but if the premium uncapped data only could have been inline at R455 with axxess, i would have picked this up. So im basically having to think about this carefully now, and might have to look at transferring my line, which would mean some downtime.
Click to expand...

I'm pretty sure you're looking at the data only cost there, not the bundled cost over at Axxess.
If you don't want to bundle the line, our data only Premium Uncapped is listed here https://www.afrihost.com/site/product/dsl_uncapped?src=mybb
 
AfriGuy said:
I'm pretty sure you're looking at the data only cost there, not the bundled cost over at Axxess.
If you don't want to bundle the line, our data only Premium Uncapped is listed here https://www.afrihost.com/site/product/dsl_uncapped?src=mybb
Click to expand...

yes i know, im only looking at the data only which is R455 at Axxess. which is why i indicated that it works out cheaper to just bundle the line, because then i pay R699 + R206 instead of R597 + R399 + R206
 
Telkom finally fixed my noisy line and the SNR is much better but my line still syncs at only 6399Kbps, is there any way that it can be reset back to 10 Mbps, It has synced at this speed before. My line is with Afrihost

My line stats:
Downstream / Upstream
Current Rate(Kbps) 6399 / 508
Max Rate(Kbps) 12080 / 956
Noise Margin(dB) 17.3 /18.1
Attenuation(dB) 39.5 /23.5
Output Power(dBm) 20 / 12.5
 
MG> said:
Telkom finally fixed my noisy line and the SNR is much better but my line still syncs at only 6399Kbps, is there any way that it can be reset back to 10 Mbps, It has synced at this speed before. My line is with Afrihost

My line stats:
Downstream / Upstream
Current Rate(Kbps) 6399 / 508
Max Rate(Kbps) 12080 / 956
Noise Margin(dB) 17.3 /18.1
Attenuation(dB) 39.5 /23.5
Output Power(dBm) 20 / 12.5
Click to expand...

Stats look good. We'll need to give the line a few days though, as ASSIA will need to see the line stability improvements so it can bump it up from there.
 
AG, so if i had to transfer my line to you guys. Whats the downtime going to be like? im not a fan of moving away from Telkom with regards to my line, but the data only uncapped portion just makes it way too expensive.
 
AfriGuy said:
Stats look good. We'll need to give the line a few days though, as ASSIA will need to see the line stability improvements so it can bump it up from there.
Click to expand...

They fixed that quite a few weeks ago already, I just decided to finally ask today.

The line has been very stable at those stats, so it just seems to be stuck at some strange profile?
 
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