Afrihost New Network Feedback

[Davedes]

Are you seeing your modem disconnect entirely or are you losing throughput on the connection?

Just losing throughout, no disconnect.

 

[krustyrsa]

Cable theft is a major stuff-up, I don't think any cables that get replaced ever run as well as they originally did. Do you know if there are plans to roll-out FTTH in your area?

They don't replace the entire cable, just the piece which got stolen, so you can imagine how many joints that 2km cable has already. Asked telkomZA and he said nope not in the next year or two, don't think Mpummalanga will see fiber or stable VDSL for a long time. People get fed up with the cables getting stolen every month or two, so they go the expensive 3G route just to stay online, so telkom ADSL is starting to loose traction in this area and people have stopped reporting issues because its downtime that costs them lots of money and telkom just does not give a rats a$$..

 

[Rickster]

That's a strange one, and to be honest with you, that sounds Exchange related, in most cases if the issue was cause by our account you would lost the PPPoE session entirely. Would you mind PM'ing me your ADSL username so that I can check what happened from our side.

I had the same thing a few days ago, seems random.

 

[myKey]

That's a strange one, and to be honest with you, that sounds Exchange related, in most cases if the issue was cause by our account you would lost the PPPoE session entirely. Would you mind PM'ing me your ADSL username so that I can check what happened from our side.

Check with AfriGenie, he was helping me yesterday.

 

[myKey]

That's a strange one, and to be honest with you, that sounds Exchange related, in most cases if the issue was cause by our account you would lost the PPPoE session entirely. Would you mind PM'ing me your ADSL username so that I can check what happened from our side.

To add, this did not happen with IS and I sent data and proof in my ticket.

 

[AfriGenie]

Check with AfriGenie, he was helping me yesterday.

To add, this did not happen with IS and I sent data and proof in my ticket.

Do you perhaps mean AfriGuy?

Do you have the ticket ID for me?

 

[myKey]

Do you perhaps mean AfriGuy?

Do you have the ticket ID for me?

My mistakes, I meant AfriGuy. Will send you the ticket later.

 

[AfriGenie]

My mistakes, I meant AfriGuy. Will send you the ticket later.

Thanks!

 

[PurSpyk!!]

Why is your support team insistent that I run a speed test at the time Afrihost cannot get the trackers for the torrent. I continually post here and in the ticket that the speed test shows no issue, nore does a tracert. Now I am told to do tests using the free Telkom account, odd how on these very forums I was told not to use other ISP accounts as it confuses the issue. I am continually running around in circles.

I will do the tests at 19:00 tonight to humour Afrihsot, but I can tell you once again this is just a waste of my time. I have done everything asked of me, and I have yet to see any fix for the problem.

 

[AfriGuy]

Why is your support team insistent that I run a speed test at the time Afrihost cannot get the trackers for the torrent. I continually post here and in the ticket that the speed test shows no issue, nore does a tracert. Now I am told to do tests using the free Telkom account, odd how on these very forums I was told not to use other ISP accounts as it confuses the issue. I am continually running around in circles.

I will do the tests at 19:00 tonight to humour Afrihsot, but I can tell you once again this is just a waste of my time. I have done everything asked of me, and I have yet to see any fix for the problem.

Hi

From our chat last night I was under the assumption you'd contact our Critical Care team?
Are you still unable to browse to the utorrent forms?
Have you run any tests that were suggested to you here from last night?

 

[PurSpyk!!]

Hi

From our chat last night I was under the assumption you'd contact our Critical Care team?
Are you still unable to browse to the utorrent forms?
Have you run any tests that were suggested to you here from last night?

I cannot get onto the utorrent sites (those links you posted). The requested are speed tests and tracerts which will not show why the trackers are going missing.

I will have to get hold of critical care later, as I am trying to catch up on lost work, but I am posting her to vent my frustration as the tests requested will not show issues as I have stated many times, these tests show no issues.

Can I escalate my support ticket to critical care? I don't feel like rehashing all this again.

I did the tests you asked me to do, I even tried a different utorrent client as you requested, I also reset the port used

 

[PurSpyk!!]

Support has once again told me P2P is shaped on my account?

 

[AfriGuy]

I cannot get onto the utorrent sites (those links you posted). The requested are speed tests and tracerts which will not show why the trackers are going missing.

I will have to get hold of critical care later, as I am trying to catch up on lost work, but I am posting her to vent my frustration as the tests requested will not show issues as I have stated many times, these tests show no issues.

Can I escalate my support ticket to critical care? I don't feel like rehashing all this again.

I did the tests you asked me to do, I even tried a different utorrent client as you requested, I also reset the port used

Let's run over the posts here though - what errors do you get when browsing to utorrent related sites?

Metadata is only downloaded when a magnet link is used, not in your case.


I think its the handshake between the seeds/trackers.

Do you perhaps have a vpn you can test?

 

[AfriGuy]

Support has once again told me P2P is shaped on my account?

You're bringing in too many factors here - let's troubleshoot on the forums and keep the feedback here.
Bringing in Support tickets is only confusing things, let's concentrate on one thing at a time here dude.

 

[PurSpyk!!]

Let's run over the posts here though - what errors do you get when browsing to utorrent related sites?

Sites don't open, error page unavailable.

I don't have a vpn, isn't using a vpn a breach of the terms and conditions?

 

[Icemanbrfc]

You're bringing in too many factors here - let's troubleshoot on the forums and keep the feedback here.
Bringing in Support tickets is only confusing things, let's concentrate on one thing at a time here dude.

is there any way to take Purspykes account details login/password and try and mimic with everything he is doing? the exact same torrents, with the same client, with the same account he is currently running? and then see what the results are?

 

[PurSpyk!!]

You're bringing in too many factors here - let's troubleshoot on the forums and keep the feedback here.
Bringing in Support tickets is only confusing things, let's concentrate on one thing at a time here dude.

I am not confusing things, I personally think support is confused, as I keep on getting conflicting messages, and I am just informing others on this forum, as this is a public space I think they should be made aware of the run around I am getting. As I told support I will do the tests again tonight and I will send them the results. But if I am asked to do the same tests again, then I want to know why I am continually having my time wasted.

What I still cannot understand, how will a speedtest and a tracert to saix,net and Afrihost.co.za, show the reason for the trackers being lost.

 

[demonweare]

I am having a huge problem playing Diablo 3: Reaper of Souls. I constantly get the "Network Disconnect" error. I cannot even start a game. Blizzard support said the problem was with a hop in my traceroute – hop 8, which I copied below.

In addition, I ran a WinMTR to their other Europe server for about 20 to 30 minutes and got about 40% packet loss on roughly the same place.

Is there anything you can do to resolve this quickly?

Tracing route to 185.60.112.157 over a maximum of 30 hops

 1 <1 ms <1 ms <1 ms 192.168.1.1 
 2 * * * Request timed out.
 3 39 ms 39 ms 29 ms dbn-up2.ip.adsl.co.za [169.1.5.174] 
 4 116 ms 112 ms 82 ms dbn-in1.ip.adsl.co.za [169.1.5.204] 
 5 29 ms 30 ms 29 ms 41.162.84.192 
 6 38 ms 38 ms 37 ms 172.18.1.162 
 7 38 ms 36 ms 38 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29] 
 8 217 ms 222 ms 207 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2] 
 9 250 ms 242 ms 249 ms if-ae-5-30.tcore2.PV9-Lisbon.as6453.net [80.231.159.85] 
 10 200 ms 200 ms 200 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5] 
 11 247 ms 233 ms 221 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30] 
 12 260 ms 251 ms 233 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22] 
 13 202 ms 202 ms 213 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118] 
 14 199 ms 196 ms 199 ms ldn-b5-link.telia.net [62.115.9.173] 
 15 223 ms 303 ms 240 ms ldn-bb3-link.telia.net [80.91.248.217] 
 16 213 ms 212 ms 211 ms adm-bb3-link.telia.net [213.155.136.113] 
 17 211 ms 212 ms 211 ms adm-b2-link.telia.net [62.115.141.57] 
 18 205 ms 204 ms 204 ms 62.115.46.198 
 19 253 ms 274 ms 287 ms 37.244.10.33 
 20 218 ms 209 ms 208 ms 185.60.112.157 

Trace complete.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  306 |  306 |    0 |    0 |    5 |    0 |
|                   No response from host -  100 |   61 |    0 |    0 |    0 |    0 |    0 |
|                   dbn-up2.ip.adsl.co.za -    0 |  306 |  306 |   28 |   34 |   90 |   28 |
|           169-1-5-208.ip.afrihost.co.za -    0 |  306 |  306 |   27 |   33 |   86 |   33 |
|                           41.162.84.194 -    0 |  306 |  306 |   28 |   35 |   91 |   29 |
|                            172.18.1.162 -    0 |  306 |  306 |   36 |   44 |   88 |   38 |
|if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net -   40 |  118 |   71 |   36 |   41 |   81 |   44 |
|if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net -    2 |  295 |  292 |  203 |  210 |  264 |  213 |
|if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net -    1 |  302 |  301 |  201 |  210 |  271 |  204 |
| if-ae-5-40.tcore2.PV9-Lisbon.as6453.net -    0 |  306 |  306 |  196 |  201 |  253 |  197 |
|  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net -    0 |  306 |  306 |  197 |  206 |  262 |  198 |
|if-ae-1-3.tcore1.SV8-Highbridge.as6453.net -    0 |  306 |  306 |  202 |  213 |  258 |  209 |
| if-ae-19-2.tcore2.L78-London.as6453.net -    5 |  264 |  253 |  196 |  199 |  243 |  197 |
| if-ae-15-2.tcore2.LDN-London.as6453.net -    1 |  302 |  301 |  202 |  209 |  249 |  203 |
|                   ldn-b5-link.telia.net -    0 |  306 |  306 |  195 |  203 |  248 |  199 |
|                  ldn-bb2-link.telia.net -    1 |  299 |  297 |  196 |  204 |  304 |  198 |
|                  adm-bb4-link.telia.net -    1 |  298 |  296 |  200 |  213 |  251 |  208 |
|                   adm-b2-link.telia.net -    1 |  302 |  301 |  201 |  210 |  263 |  205 |
|                           62.115.46.198 -    1 |  302 |  301 |  202 |  209 |  265 |  202 |
|                            37.244.10.35 -    0 |  306 |  306 |  201 |  209 |  267 |  211 |
|                          185.60.112.158 -    0 |  306 |  306 |  208 |  215 |  271 |  209 |
|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[AfriGuy]

Sites don't open, error page unavailable.

I don't have a vpn, isn't using a vpn a breach of the terms and conditions?

What DNS servers are you using?
Are you able to ping the site?
Have you tried removing utorrent completely and re-adding it to your firewall?
Are you using any peer blocking apps/ plugins?

 

[AfriGuy]

I am having a huge problem playing Diablo 3: Reaper of Souls. I constantly get the "Network Disconnect" error. I cannot even start a game. Blizzard support said the problem was with a hop in my traceroute – hop 8, which I copied below.

In addition, I ran a WinMTR to their other Europe server for about 20 to 30 minutes and got about 40% packet loss on roughly the same place.

Is there anything you can do to resolve this quickly?

-snip

Hhhmm, some concerning results here.
Drop me a PM with your DSL username and I'll see if I can spot anything for you