Afrihost New Network Feedback

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AfriGuy said:
Seeing much better results now.
Any specific sites I can test though?
Click to expand...

You may be, we're not... But hey, you're tired. Rather go to bed then I suppose. We can't expect world class support AND a world class network now can we. You can't even manage one, I can't see both working much better either.

Your peons (err, users), will just sit here and make alternative plans for connectivity YET AGAIN, so that WE can work, like we're supposed to.
 
savage said:
You may be, we're not... But hey, you're tired. Rather go to bed then I suppose. We can't expect world class support AND a world class network now can we. You can't even manage one, I can't see both working much better either.

Your peons (err, users), will just sit here and make alternative plans for connectivity YET AGAIN, so that WE can work, like we're supposed to.
Click to expand...

Can we rather engage in a civil manner, as trying to communicate with posts like this is extremely hard.
I'm not solely in charge of the IPC, so while I may rest soundly, our network team will continue to work.

If you're still having issues, you need to post tests so we can investigate accordingly.
 
AfriGuy said:
Both are on the same network as of the migration last week, whether you use @afrigreen or @afrihost.co.za it all routes via the same IPC.
Click to expand...

You sure about that? There must be something up here...

Afrihost:
ahNXeip.png

Afrigreen:
bCVLcpa.png
 
AfriGuy said:
Can we rather engage in a civil manner, as trying to communicate with posts like this is extremely hard.
I'm not solely in charge of the IPC, so while I may rest soundly, our network team will continue to work.

If you're still having issues, you need to post tests so we can investigate accordingly.
Click to expand...

I posted numerous tests and traceroutes... What, do you want me to use google DNS rather? Oh wait, I can't reach google...

AfriGuy said:
Once we have confirmed the issue, we'll update the noticeboard.
Click to expand...

I guess your network team is still trying to confirm the existence of an issue...
 
Things are still good for me. Ping to Cape Town is a bit higher but it doesn't affect my browsing.

307118355.png

Capture_1080.JPG
 
AfriGuy I have to say the single biggest thing pissing me off about Afrihost at this stage is the inability to have upfront proactive communication with your clients. This network status page has been complained about before, by myself and many other people. We keep getting excuses and promises about how this would be managed better in future.

Fact is that there has been a confirmed issue by many people on this forum, but your network page says all is well. As a client that page is my first port of call to see why my internet is slow. By you guys not updating that page you are outright lying.

I can guarantee you that the single biggest reason I would move away from Afrihost is this damn page and the lying around it. Get this sorted with upfront and honest information and you will gain my trust, but at this stage I cannot trust anything Afrihost does.
 
Trace route look fine. Is it only people in Cape Town and Durban who are affected?

Code: 
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert google.com

Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    31 ms    30 ms    31 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    25 ms    24 ms    24 ms  cpt-rx1.ip.adsl.co.za [169.1.5.94]
  5    30 ms    30 ms    30 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    24 ms    24 ms    24 ms  41.164.52.40
  7    51 ms    51 ms    51 ms  172.18.1.162
  8    46 ms    45 ms    46 ms  72.14.194.206
  9    46 ms    46 ms    46 ms  72.14.237.239
 10    51 ms    51 ms    50 ms  jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
 
AfriGuy said:
Hehe, how your line manages to perform like this all the time is proper cool!
Are you hoarding your areas DSLAM in your garden? :p
Click to expand...
I really don't know. You should probably look at what Telkom did to make it work like it does. :p
 
standerr said:
AfriGuy I have to say the single biggest thing pissing me off about Afrihost at this stage is the inability to have upfront proactive communication with your clients. This network status page has been complained about before, by myself and many other people. We keep getting excuses and promises about how this would be managed better in future.

Fact is that there has been a confirmed issue by many people on this forum, but your network page says all is well. As a client that page is my first port of call to see why my internet is slow. By you guys not updating that page you are outright lying.

I can guarantee you that the single biggest reason I would move away from Afrihost is this damn page and the lying around it. Get this sorted with upfront and honest information and you will gain my trust, but at this stage I cannot trust anything Afrihost does.
Click to expand...

I can understand the frustration, we've passed on all the feedback received from you guys here though.
 
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