Afrihost New Network Feedback

Outta Gas Eddie · Oct 31, 2015

I must say their support is *****, created a ticket earlier and I got an email now with the standard copy and paste response, do this, try that etc. They didn't even bother reading my ticket as I had speedtest and tracert results from them and another provider showing them that the issue is on there side, not with my line or router, and to top it off it would seem that the support staff are unaware the of issues in KZN :wtf:

Muggins14 · Oct 31, 2015

Connection regularly dropping out in Jhb. What's going on? Some feedback would be good.

cortexenslaver · Oct 31, 2015

LaraC said:
My 10Mbps line doesn't show any signs of degradation in performance.

View attachment 311701

To be honest, if you live in Cape Town, your tests ALL show very high latency. It should NEVER be more than 15ms to a Cape Town server. So, even though you believe all is well, your stats show otherwise.

BTW, my stats and traces are better and look perfect, yet I have plenty of resets, timeouts, periods of inactivity, etc. It is now starting to look exactly like the old MTN network. This leads me to believe that the networks themselves are great, but the AH software, implementation and "management system" are the problem (as usual).

All one has to do is look at all the latency spikes on the 3rd and 4th hops to see that NOTHING has changed, and, unfortunately, it may get much worse

cortexenslaver · Oct 31, 2015

Muggins14 said:
Connection regularly dropping out in Jhb. What's going on? Some feedback would be good.

Have had the same issue in Cape Town since the Production network went live (almost 2 weeks now). I average about 4 disconnects a day, with periods of timeouts throughout the day, even at 03:00 in the morning.

LaraC · Oct 31, 2015

cortexenslaver said:
To be honest, if you live in Cape Town, your tests ALL show very high latency. It should NEVER be more than 15ms to a Cape Town server. So, even though you believe all is well, your stats show otherwise.
/Snip

I'm staying in Despatch which is almost 800km away from Cape Town.

Code:

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert afrihost.co.za

Tracing route to afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    23 ms    23 ms    23 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  3    24 ms    23 ms    23 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  4    17 ms    16 ms    17 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  5    24 ms    24 ms    24 ms  41.164.52.40
  6    17 ms    17 ms    18 ms  172.18.32.33
  7    18 ms    19 ms    17 ms  mtnns-2.cinx.net.za [196.223.22.31]
  8    29 ms    25 ms    25 ms  196.44.0.75
  9    43 ms    42 ms    43 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
 10    37 ms    37 ms    36 ms  jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
 11    43 ms    43 ms    43 ms  jh-dca-1.za--jh-cr-2.za-a.mtnns.net [41.181.180.8]
 12    36 ms    36 ms    37 ms  18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.

Gavin107 · Oct 31, 2015

Gerald_db said:
Is definitely an issue in KZN.

0.16Mbps download currently. Logged call this morning, zero response so far.

edit: Apart from the canned call confirmation email and status as "urgent".

ogchucky · Oct 31, 2015

Crap Crap Crap!!! Rugby ftw. Tired of the Afrihost bull now...time for a move.

cortexenslaver · Oct 31, 2015

LaraC said:

I'm staying in Despatch which is almost 800km away from Cape Town.

Code:

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert afrihost.co.za

Tracing route to afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    23 ms    23 ms    23 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  3    24 ms    23 ms    23 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  4    17 ms    16 ms    17 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  5    24 ms    24 ms    24 ms  41.164.52.40
  6    17 ms    17 ms    18 ms  172.18.32.33
  7    18 ms    19 ms    17 ms  mtnns-2.cinx.net.za [196.223.22.31]
  8    29 ms    25 ms    25 ms  196.44.0.75
  9    43 ms    42 ms    43 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
 10    37 ms    37 ms    36 ms  jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
 11    43 ms    43 ms    43 ms  jh-dca-1.za--jh-cr-2.za-a.mtnns.net [41.181.180.8]
 12    36 ms    36 ms    37 ms  18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.

I see... said the blind man

Are your stats to a JHB server almost the same then?

Fishzn · Oct 31, 2015

ogchucky said:
Crap Crap Crap!!! Rugby ftw. Tired of the Afrihost bull now...time for a move.

Flippen BS - last week for the Bok semi, the connection craps out like 1 minute before the match! Today the thing is barely working for the FINAL. Had to buy a prepaid ADSL account 5 mins before the match just so I can watch! Bloody unacceptable from AH.

LaraC · Oct 31, 2015

cortexenslaver said:
I see... said the blind man
Are your stats to a JHB server almost the same then?

It is a bit higher to Johannesburg. Latency is however not affecting my internet experience.

KinsZA · Oct 31, 2015

Fishzn said:
Flippen BS - last week for the Bok semi, the connection craps out like 1 minute before the match! Today the thing is barely working for the FINAL. Had to buy a prepaid ADSL account 5 mins before the match just so I can watch! Bloody unacceptable from AH.

I dont see prepaid accounts on many ISP's who did you get it through ?

tirone · Oct 31, 2015

Eek hope this issue in Durban gets resolved soon. 1.22Mbps download on a 10Mb line and 235ms latency

Gerald_db · Oct 31, 2015

Identical stats to my 10mb line in Eshowe.

Gerald_db · Oct 31, 2015

Is there anyway that one can contact them? Every comms option seems locked and bolted.

User52 · Oct 31, 2015

About 1.2 mbps on a 20mbps line..... Also Durban, hope its fixed soon (cant even use SoundCloud) :erm:

Alien0 · Oct 31, 2015

Gerald_db said:
Is there anyway that one can contact them? Every comms option seems locked and bolted.

they're all probably watching the RWC final....while their customers can't even stream on the brand new network

Fishzn · Oct 31, 2015

KinsZA said:
I dont see prepaid accounts on many ISP's who did you get it through ?

Bought the one from ITNT - remember they had that R1 a gb special and then they couldn't keep up with the demand. Well they still have packages that are of an OK price. There is also axxess but wasn't sure about going onto them cos aren't they on MTNs network and didn't want to take a chance..

KinsZA · Oct 31, 2015

Fishzn said:
Bought the one from ITNT - remember they had that R1 a gb special and then they couldn't keep up with the demand. Well they still have packages that are of an OK price. There is also axxess but wasn't sure about going onto them cos aren't they on MTNs network and didn't want to take a chance..

Axxess is on same network as afrihost and having the same problems

Gerald_db · Oct 31, 2015

Just tweeted the ceo:- @GianVisser Spare a thought for your customers in KZN who are back to dial-up speed on your wonderful new network. Fail ++.
Maybe he can read and act.

Alien0 · Oct 31, 2015

Gerald_db said:
Just tweeted the ceo:- @GianVisser Spare a thought for your customers in KZN who are back to dial-up speed on your wonderful new network. Fail ++.
Maybe he can read and act.

thanks for that...

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