Afrihost New Network Feedback

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I must say their support is *****, created a ticket earlier and I got an email now with the standard copy and paste response, do this, try that etc. They didn't even bother reading my ticket as I had speedtest and tracert results from them and another provider showing them that the issue is on there side, not with my line or router, and to top it off it would seem that the support staff are unaware the of issues in KZN :wtf:
 
LaraC said:
My 10Mbps line doesn't show any signs of degradation in performance. :)

View attachment 311701
Click to expand...

To be honest, if you live in Cape Town, your tests ALL show very high latency. It should NEVER be more than 15ms to a Cape Town server. So, even though you believe all is well, your stats show otherwise.

BTW, my stats and traces are better and look perfect, yet I have plenty of resets, timeouts, periods of inactivity, etc. It is now starting to look exactly like the old MTN network. This leads me to believe that the networks themselves are great, but the AH software, implementation and "management system" are the problem (as usual). :(

All one has to do is look at all the latency spikes on the 3rd and 4th hops to see that NOTHING has changed, and, unfortunately, it may get much worse :(
 
cortexenslaver said:
To be honest, if you live in Cape Town, your tests ALL show very high latency. It should NEVER be more than 15ms to a Cape Town server. So, even though you believe all is well, your stats show otherwise.
/Snip
Click to expand...
I'm staying in Despatch which is almost 800km away from Cape Town.

Code: 
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert afrihost.co.za

Tracing route to afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    23 ms    23 ms    23 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  3    24 ms    23 ms    23 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  4    17 ms    16 ms    17 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  5    24 ms    24 ms    24 ms  41.164.52.40
  6    17 ms    17 ms    18 ms  172.18.32.33
  7    18 ms    19 ms    17 ms  mtnns-2.cinx.net.za [196.223.22.31]
  8    29 ms    25 ms    25 ms  196.44.0.75
  9    43 ms    42 ms    43 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
 10    37 ms    37 ms    36 ms  jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
 11    43 ms    43 ms    43 ms  jh-dca-1.za--jh-cr-2.za-a.mtnns.net [41.181.180.8]
 12    36 ms    36 ms    37 ms  18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.
 
LaraC said:
I'm staying in Despatch which is almost 800km away from Cape Town.

Code: 
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert afrihost.co.za

Tracing route to afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    23 ms    23 ms    23 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  3    24 ms    23 ms    23 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  4    17 ms    16 ms    17 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  5    24 ms    24 ms    24 ms  41.164.52.40
  6    17 ms    17 ms    18 ms  172.18.32.33
  7    18 ms    19 ms    17 ms  mtnns-2.cinx.net.za [196.223.22.31]
  8    29 ms    25 ms    25 ms  196.44.0.75
  9    43 ms    42 ms    43 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
 10    37 ms    37 ms    36 ms  jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
 11    43 ms    43 ms    43 ms  jh-dca-1.za--jh-cr-2.za-a.mtnns.net [41.181.180.8]
 12    36 ms    36 ms    37 ms  18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.
Click to expand...

I see... said the blind man :p
Are your stats to a JHB server almost the same then?
 
ogchucky said:
Crap Crap Crap!!! Rugby ftw. Tired of the Afrihost bull now...time for a move.
Click to expand...

Flippen BS - last week for the Bok semi, the connection craps out like 1 minute before the match! Today the thing is barely working for the FINAL. Had to buy a prepaid ADSL account 5 mins before the match just so I can watch! Bloody unacceptable from AH.
 
Fishzn said:
Flippen BS - last week for the Bok semi, the connection craps out like 1 minute before the match! Today the thing is barely working for the FINAL. Had to buy a prepaid ADSL account 5 mins before the match just so I can watch! Bloody unacceptable from AH.
Click to expand...

I dont see prepaid accounts on many ISP's who did you get it through ?
 
Eek hope this issue in Durban gets resolved soon. 1.22Mbps download on a 10Mb line and 235ms latency :(
 
Is there anyway that one can contact them? Every comms option seems locked and bolted.
 
About 1.2 mbps on a 20mbps line..... Also Durban, hope its fixed soon (cant even use SoundCloud) :erm: :o
 
Gerald_db said:
Is there anyway that one can contact them? Every comms option seems locked and bolted.
Click to expand...

they're all probably watching the RWC final....while their customers can't even stream on the brand new network:mad:
 
KinsZA said:
I dont see prepaid accounts on many ISP's who did you get it through ?
Click to expand...

Bought the one from ITNT - remember they had that R1 a gb special and then they couldn't keep up with the demand. Well they still have packages that are of an OK price. There is also axxess but wasn't sure about going onto them cos aren't they on MTNs network and didn't want to take a chance..
 
Fishzn said:
Bought the one from ITNT - remember they had that R1 a gb special and then they couldn't keep up with the demand. Well they still have packages that are of an OK price. There is also axxess but wasn't sure about going onto them cos aren't they on MTNs network and didn't want to take a chance..
Click to expand...

Axxess is on same network as afrihost and having the same problems
 
Just tweeted the ceo:- @GianVisser Spare a thought for your customers in KZN who are back to dial-up speed on your wonderful new network. Fail ++.
Maybe he can read and act.
 
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