Afrihost New Network Feedback

[Icemanbrfc]

We actually don't have a "fair usage cap" and we only really start shaping when we detect strain on the overall network. Right now, the new network has lots of capacity and shaping is at a minimum.

I'd like to stress, though, that your streaming will never be affected by our shaper and is only inclined to look at non real time protocols.

That's good to hear might give your uncapped package a go, and see how it goes

 

[Icemanbrfc]

We actually don't have a "fair usage cap" and we only really start shaping when we detect strain on the overall network. Right now, the new network has lots of capacity and shaping is at a minimum.

I'd like to stress, though, that your streaming will never be affected by our shaper and is only inclined to look at non real time protocols.

That's good to hear might give your uncapped package a go, and see how it goes

 

[steel_dog]

Might be the new kid on MyBB, but I've been with AH for a long time...

Thanks for the PM! I'll definitely follow up!

Awesome. Thanks.

 

[Tolstoy]

So? Any way to show you my problem on gaming servers? MTR. tracert etc all won't work.

 

[Luke7777]

Hmmmm, something is rotten in the state of Menlo Park

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| home.gateway.home.gateway - 0 | 180 | 180 | 0 | 0 | 1 | 0 |
| 169-0-53-1.ip.afrihost.co.za - 0 | 180 | 180 | 8 | 8 | 11 | 9 |
| jhb-up1.ip.adsl.co.za - 46 | 62 | 34 | 0 | 814 | 4984 | 4984 |
| jhb-rx1.ip.adsl.co.za - 0 | 180 | 180 | 10 | 11 | 18 | 11 |
| jhb-up8b.ip.adsl.co.za - 0 | 180 | 180 | 10 | 11 | 51 | 12 |
| mweb.jb1.napafrica.net - 0 | 180 | 180 | 11 | 12 | 19 | 13 |
| 102.te0-0-2-2.vic-pe-13.optinet.net - 0 | 180 | 180 | 11 | 12 | 26 | 13 |
| www.google.com - 0 | 180 | 180 | 11 | 11 | 18 | 11 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[NewBiks]

What DNS server are you currently using? I really think you might have a deeper underlying issue here which we'll need to establish.

I've switched to the mentioned DNS server settings and the throughput is still really bad.
Can we please get to the bottom of this

 

[Quad!]

Typical 21:00 and all Afrihost Support Disappear !!

And My P2P on Business is still dead slow, even after PM AfriFella, now his offline!!

Last PM from AfiFella:
"I've started off with some basic resets, please restart your router and let me know how it tests!"

Tested with my Afihost Test Account 1GB Capped and then P2P goes full speed..
But as soon as I switch to Business Account, the P2P suck's totally..

Like I said ...
This is the 4th time sins the "New Netowork" that you throttling me on Business Account..??
My Business Optimisation is Deactivated and always was and always will be..
Very not happy..

 

[Sicarius404]

Well this is unacceptable

http://www.speedtest.net/my-result/4798358481
http://www.speedtest.net/my-result/4798362304

My line is 2mpbs

where is that 0.01 mbps to Internationale and 0.03 to Local

Just kidding loving the new network

Just one thought Youtube runs at 1550 kbps when i run stats for nerds i don't know if it should be higher but i can still whatch videos in 480p and some in 720p so can't complain

Good Job Afrihost Glad i stayed with you guys

 

[Emissary_Of_Pain]

Typical 21:00 and all Afrihost Support Disappear !!

And My P2P on Business is still dead slow, even after PM AfriFella, now his offline!!

Last PM from AfiFella:
"I've started off with some basic resets, please restart your router and let me know how it tests!"

Tested with my Afihost Test Account 1GB Capped and then P2P goes full speed..
But as soon as I switch to Business Account, the P2P suck's totally..

Like I said ...
This is the 4th time sins the "New Netowork" that you throttling me on Business Account..??
My Business Optimisation is Deactivated and always was and always will be..
Very not happy..

They have lives as well man ... I am super pissed right now but you need to realize that they don't need to provide support after hours ...




I just checked my WA/VOX accounts and can easily tell that I am being shaped hardcore even though I am on a business account ...

NOT COOL

 

[Icemanbrfc]

Typical 21:00 and all Afrihost Support Disappear !!

And My P2P on Business is still dead slow, even after PM AfriFella, now his offline!!

Last PM from AfiFella:
"I've started off with some basic resets, please restart your router and let me know how it tests!"

Tested with my Afihost Test Account 1GB Capped and then P2P goes full speed..
But as soon as I switch to Business Account, the P2P suck's totally..

Like I said ...
This is the 4th time sins the "New Netowork" that you throttling me on Business Account..??
My Business Optimisation is Deactivated and always was and always will be..
Very not happy..

I know you struggling, but maybe 9pm the guys knock off to go and spend some time with their family? They have been replying non stop the entire day to everybody, to try and get things right.

It's not great when your line is up to crap, mine is totally down as Telkom seems to have gone down as well. But what can I do, I have to wait it out, or whatever.

For the money you paying, you do deserve the service to be fully working, so don't get the above the wrong way.

 

[thedreams]

afrigreen's just as crap as the last network, which is a realiable good isp where streaming works?

 

[AfriMan]

I did send you PM
Everything else looks ok..

This is the 4th time sins the "New Netowork" that you throttling me on Business Account.. Why is this happening??
My Business Optimisation is Deactivated and always was and always will be..
Very not happy..

Definitely should be no shaping or throttling on Business whatsoever. If you have PM'd AfriFella, I know he'll take this forward with the network team

 

[AfriMan]

So? Any way to show you my problem on gaming servers? MTR. tracert etc all won't work.

We have a couple of options. Maybe doing a video capture might be a good option if that can give us an idea of your experience. From there we should be able to monitor your traffic directly on the network to see what routing you're taking and how your traffic is being treated by the network.

Drop me a PM, let me get you in touch with the guys

 

[AfriMan]

Hmmmm, something is rotten in the state of Menlo Park

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| home.gateway.home.gateway - 0 | 180 | 180 | 0 | 0 | 1 | 0 |
| 169-0-53-1.ip.afrihost.co.za - 0 | 180 | 180 | 8 | 8 | 11 | 9 |
| jhb-up1.ip.adsl.co.za - 46 | 62 | 34 | 0 | 814 | 4984 | 4984 |
| jhb-rx1.ip.adsl.co.za - 0 | 180 | 180 | 10 | 11 | 18 | 11 |
| jhb-up8b.ip.adsl.co.za - 0 | 180 | 180 | 10 | 11 | 51 | 12 |
| mweb.jb1.napafrica.net - 0 | 180 | 180 | 11 | 12 | 19 | 13 |
| 102.te0-0-2-2.vic-pe-13.optinet.net - 0 | 180 | 180 | 11 | 12 | 26 | 13 |
| www.google.com - 0 | 180 | 180 | 11 | 11 | 18 | 11 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Definitely not looking good on our side there. Seems like that 3rd hop is not doing what it should. Is that still happening this morning so the guys can test?

 

[AfriMan]

I've switched to the mentioned DNS server settings and the throughput is still really bad.
Can we please get to the bottom of this

Which DNS did you switch to?

Our network team are working directly with Akamai and other CDN's to get the best result so we'd like client's to use our dynamically assigned DNS as much as possible (with obvious exceptions for services that require special DNS settings).

 

[AfriMan]

snip

We do knock off at 8pm generally, but the guys like to stay a little later if there is any conversation going on where they can add value. Our social media hours are 8am to 8pm but we try to come in a little early and stay as late as we can.

Just a note: posting content from PM's is a banning offence on MyBroadband. I know there was no malicious intent, but best to remove that portion of your post not to fall foul of the mods

 

[AfriMan]

Well this is unacceptable

http://www.speedtest.net/my-result/4798358481
http://www.speedtest.net/my-result/4798362304

My line is 2mpbs

where is that 0.01 mbps to Internationale and 0.03 to Local

Just kidding loving the new network

Just one thought Youtube runs at 1550 kbps when i run stats for nerds i don't know if it should be higher but i can still whatch videos in 480p and some in 720p so can't complain

Good Job Afrihost Glad i stayed with you guys

This is unacceptable! We'll be sure to restore your line to normal levels immediately

Enjoy your insanely-high-performing internet

 

[MDE]

Issue in CPT - cpt-up1.ip.adsl.co.za ping at 850ms

 

[AfriMan]

afrigreen's just as crap as the last network, which is a realiable good isp where streaming works?

I definitely found the network to be pretty good last night on my side. Download speeds were good and no complaints from the wife and daughter on YouTube.

Did you run any basic tests I can take a peek at?

 

[AfriMan]

Issue in CPT - cpt-up1.ip.adsl.co.za ping at 850ms

Can I see that full traceroute please?