Afrihost New Network Feedback

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HermanTheGerman

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Oi! Wot happen in CPT??? Precisely at 24:00 (midnight) internet went down to slower than crawling speed. It's after 8 a.m. now and it hasn't fully recovered yet. Man o man, the last couple days we were almost back to former glory and I felt like AH finallly found the bug in their system but ... no, not really. They always find a way to draw their network back to the state of unusable. :sick:

I'm on the Googly DNSes, shall I switch to AH now? And what are they exactly?
 
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AfriMan

AfriMan

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HermanTheGerman said:
Oi! Wot happen in CPT??? Precisely at 24:00 (midnight) internet went down to slower than crawling speed. It's after 8 a.m. now and it hasn't fully recovered yet. Man o man, the last couple days we were almost back to former glory and I felt like AH finallly found the bug in their system but ... no, not really. They always find a way to draw their network back to the state of unusable. :sick:

I'm on the Googly DNSes, shall I switch to AH now? And what are they exactly?
Click to expand...

There shouldn't be any problems in Cape Town right now. The reports/graphs look pretty normal at the moment.

Any tests that I can take a quick look at?
 
thedreams

thedreams

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AfriMan said:
I definitely found the network to be pretty good last night on my side. Download speeds were good and no complaints from the wife and daughter on YouTube.

Did you run any basic tests I can take a peek at?
Click to expand...

Certainly not in KZN. 10meg line & i cant stream on anything but low quality, online games 400+ms ping, constant dc's & packet losses, torrenting at 15kbps, netflix not working great either. but it works perfectly on my voxx trial account.
 
roadcat

roadcat

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AfriGuy said:
Not seeing any issues in the area from our end, is there any DSL sync available?
Click to expand...

Went dead and now the dreaded red light. Was just on the phone with an Axxess use in Cape Town and he was also down
 
AfriGuy

AfriGuy

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thedreams said:
Certainly not in KZN. 10meg line & i cant stream on anything but low quality, online games 400+ms ping, constant dc's & packet losses, torrenting at 15kbps, netflix not working great either. but it works perfectly on my voxx trial account.
Click to expand...

We'll definitely need to take a look at some tests to determine where the issues are coming in.
Maybe follow something like this, it helps me nail down issues:

Local speedtest
International speedtest
Local traceroute
International traceroute
MTR
Check DNS
List of games affected
 
AfriGuy

AfriGuy

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roadcat said:
Went dead and now the dreaded red light. Was just on the phone with an Axxess use in Cape Town and he was also down
Click to expand...

KillerB said:
despatch also down
Click to expand...

Definitely not seeing reported issues on our IPC, throughput levels are normal.
What are the first 6 digits of your DSL numbers?

Telkom report the following downed areas:

032-947
039-312
039-317
 
Luke7777

Luke7777

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AfriMan said:
Definitely not looking good on our side there. Seems like that 3rd hop is not doing what it should. Is that still happening this morning so the guys can test?
Click to expand...
Looking like this right now. Sorry for the formatting :(
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| home.gateway.home.gateway - 0 | 34 | 34 | 0 | 0 | 1 | 0 |
| 169-0-53-1.ip.afrihost.co.za - 0 | 34 | 34 | 8 | 8 | 10 | 9 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| jhb-rx1.ip.adsl.co.za - 0 | 34 | 34 | 10 | 11 | 15 | 11 |
| jhb-up8b.ip.adsl.co.za - 0 | 34 | 34 | 10 | 12 | 22 | 11 |
| mweb.jb1.napafrica.net - 0 | 34 | 34 | 12 | 12 | 14 | 12 |
| 197-80-7-110.jhb.mweb.co.za - 0 | 34 | 34 | 11 | 12 | 16 | 11 |
| www.google.com - 0 | 34 | 34 | 11 | 11 | 13 | 11 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Sometimes 3rd hop will be ok'ish.. but with packet loss, other times it's like the above
 
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AfriGuy

AfriGuy

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Luke7777 said:
Looking like this right now. Sorry for the formatting :(
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| home.gateway.home.gateway - 0 | 34 | 34 | 0 | 0 | 1 | 0 |
| 169-0-53-1.ip.afrihost.co.za - 0 | 34 | 34 | 8 | 8 | 10 | 9 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| jhb-rx1.ip.adsl.co.za - 0 | 34 | 34 | 10 | 11 | 15 | 11 |
| jhb-up8b.ip.adsl.co.za - 0 | 34 | 34 | 10 | 12 | 22 | 11 |
| mweb.jb1.napafrica.net - 0 | 34 | 34 | 12 | 12 | 14 | 12 |
| 197-80-7-110.jhb.mweb.co.za - 0 | 34 | 34 | 11 | 12 | 16 | 11 |
| www.google.com - 0 | 34 | 34 | 11 | 11 | 13 | 11 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Sometimes 3rd hop will be ok'ish.. but with packet loss, other times it's like the above
Click to expand...

That's pretty strange. What DNS servers are you using?
Also, does the 3rd hop ever show an IP/ host?
 
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