Afrihost New Network Feedback

[AfriGenie]

Our Afrihost internet is dead. Both accounts, the old and the green. But if they are both the same now then it's just plain Afrihost that's down again.

We are currently using Web Africa and it's flying. Come now Afrihost.

Could you please PM me your details, we need to look into this.

 

[RiazK]

Also went offline for a few mins. Back online now though.

 

[Solitude]

Could you please PM me your details, we need to look into this.

Hi AfriGenie, a coworker sent through a ticket on the help desk. Unfortunately I don't have our details.

 

[AfriGenie]

Hi AfriGenie, a coworker sent through a ticket on the help desk. Unfortunately I don't have our details.

No problem, do you perhaps have the Ticket ID?

 

[Solitude]

No problem, do you perhaps have the Ticket ID?

Nope sorry but the reply we got is that there was just a dip in the network. So we are back on Afrihost again.

 

[Solitude]

AfriGenie, getting username now.

On Web Africa we get 7mb/s down and on Afrihost only 2mb/s.

 

[D3x!]

what is going on today holy hell!!! Afriman what is wrong with the network?

 

[AfriGenie]

what is going on today holy hell!!! Afriman what is wrong with the network?

What sorts of issues are you experiencing? Which services are problematic?

 

[stormafied]

Afrigenie please check inbox, I sent you a PM

 

[AfriGenie]

Afrigenie please check inbox, I sent you a PM

Got your PM! Thanks, you have a reply.

 

[Electron1]

Is Afrihost affected by Neotel outage?
http://mybroadband.co.za/vb/showthread.php/776936-Neotel-outage

 

[NewBiks]

Great performance on both AH and AG accounts GG Afrihost GG

 

[techead]

Is Afrihost affected by Neotel outage?
http://mybroadband.co.za/vb/showthread.php/776936-Neotel-outage

Ah posted here saying that the new network on Neotel, so how would they NOT be affected?? Unless they have some kind of fail-over?

 

[D3x!]

What sorts of issues are you experiencing? Which services are problematic?

sorry back, general browsing, absolutely broken for about an hour there. seems back now, was there an issue?

 

[AfriGenie]

sorry back, general browsing, absolutely broken for about an hour there. seems back now, was there an issue?

There wasn't... No... We'll need to keep an eye on your connection, and if it happens again, see exactly what caused it.

 

[AfriGenie]

Ah posted here saying that the new network on Neotel, so how would they NOT be affected?? Unless they have some kind of fail-over?

Is Afrihost affected by Neotel outage?
http://mybroadband.co.za/vb/showthread.php/776936-Neotel-outage

From my understanding of the way in which the new network is structured, this wouldn't have affected us, but I am getting confirmation from the Higher-ups, and I'll get back to you guys.

 

[ghostR]

Youtube very poor atm.

 

[AfriGenie]

Youtube very poor atm.

View attachment 309132

Would you mind checking which DNS servers your modem is using at the moment?

 

[ghostR]

Would you mind checking which DNS servers your modem is using at the moment?

169.1.1.1 and 169.1.1.2

Let me test with google dns as well.

 

[AfriGenie]

169.1.1.1 and 169.1.1.2

Let me test with google dns as well.

Thanks! If there isn't any change, please drop me a PM with the ADSL username you are connected with.