Afrihost New Network Feedback

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Emissary_Of_Pain said:
Anyone else having Twitch Issues ?

I get 100% packet loss to twitch, cannot load a single stream. Last night I was watching 2 streams @ once and now nothing at all


:::EDIT:::


Pinging twitch.tv [192.16.71.167] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.16.71.167:
Packets: Sent = 9, Received = 0, Lost = 9 (100% loss),


Tracing route to twitch.tv [192.16.71.167]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 17 ms 17 ms 16 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 18 ms 17 ms 17 ms jhb-up7.ip.adsl.co.za [169.1.5.6]
5 17 ms 17 ms 16 ms jhb-up8b.ip.adsl.co.za [169.1.5.56]
6 17 ms 16 ms 20 ms 41.169.57.218
7 * * * Request timed out.
8 202 ms 189 ms 191 ms if-1-2-0-0.tcore2.KLT-Cape-Town.as6453.net [41.2
06.165.17]
9 198 ms 199 ms 199 ms if-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.1
64.253]
10 195 ms 190 ms 190 ms if-5-30.tcore2.PV9-Lisbon.as6453.net [80.231.159
.85]
11 186 ms 186 ms 186 ms if-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.
5]
12 183 ms 183 ms 184 ms if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.
158.30]
13 191 ms 189 ms 189 ms if-19-2.tcore2.L78-London.as6453.net [80.231.138
.22]
14 188 ms 189 ms * if-2-2.tcore1.L78-London.as6453.net [80.231.131.
2]
15 184 ms 183 ms 182 ms if-17-2.tcore1.LDN-London.as6453.net [80.231.130
.130]
16 191 ms 191 ms 192 ms 195.219.83.102
17 184 ms 183 ms 183 ms ae-119-3505.edge4.London1.Level3.net [4.69.166.1
]
18 184 ms 184 ms 184 ms ae-119-3505.edge4.London1.Level3.net [4.69.166.1
]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
(timeouts the rest of the way)
Click to expand...

Twitch seams to be seriously up and down... :( Not sure if it has to do with the network (everytime :) ) because it's running quite well for me at the moment... Do you have a backup account that you can compare with?
 
Emissary_Of_Pain said:
Anyone else having Twitch Issues ?

I get 100% packet loss to twitch, cannot load a single stream. Last night I was watching 2 streams @ once and now nothing at all
Click to expand...
PeerBlock doesn't like Twitch.tv but I tested it anyways. :p

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   15 |   15 |    0 |    0 |    1 |    0 |
|                   No response from host -  100 |   14 |    0 |    0 |    0 |    0 |    0 |
|                   cpt-tx2.ip.adsl.co.za -    0 |   15 |   15 |   16 |   23 |   35 |   22 |
|                   cpt-rx2.ip.adsl.co.za -    0 |   15 |   15 |   21 |   40 |   77 |   46 |
|                  cpt-net1.ip.adsl.co.za -    0 |   15 |   15 |   16 |   21 |   34 |   18 |
|                            41.164.52.40 -    0 |   15 |   15 |   16 |   24 |   34 |   23 |
|                            172.18.32.33 -    0 |   15 |   15 |   25 |   29 |   34 |   29 |
|ix-1-3-0-0.tcore2.KLT-Cape-Town.as6453.net -    0 |   15 |   15 |  105 |  143 |  193 |  135 |
|  if-2-2.tcore1.KLT-Cape-Town.as6453.net -    0 |   15 |   15 |  178 |  186 |  204 |  181 |
|    if-5-10.tcore2.PV9-Lisbon.as6453.net -    0 |   15 |   15 |  172 |  176 |  185 |  172 |
|     if-2-2.tcore1.PV9-Lisbon.as6453.net -    0 |   15 |   15 |  167 |  175 |  183 |  171 |
| if-1-3.tcore1.SV8-Highbridge.as6453.net -    0 |   15 |   15 |  167 |  178 |  198 |  172 |
| if-2-2.tcore2.SV8-Highbridge.as6453.net -    7 |   15 |   14 |  171 |  230 |  328 |  237 |
|    if-11-2.tcore1.L78-London.as6453.net -    0 |   15 |   15 |  171 |  175 |  186 |  172 |
|    if-17-2.tcore1.LDN-London.as6453.net -    0 |   15 |   15 |  174 |  225 |  320 |  220 |
|                          195.219.83.102 -    0 |   15 |   15 |  172 |  178 |  190 |  173 |
|    ae-121-3507.edge4.London1.Level3.net -    0 |   15 |   15 |  254 |  286 |  304 |  263 |
|    ae-121-3507.edge4.London1.Level3.net -    0 |   15 |   15 |  253 |  285 |  304 |  262 |
|                   No response from host -  100 |   14 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   14 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   14 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   14 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   14 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   14 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   14 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   14 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   14 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   14 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   14 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   14 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Tested a video on twitch and it's playing without buffering.

Twitch.JPG
 
Emissary_Of_Pain said:
So I can stream some channels and not others ... This 1 I can watch on high with moderate buffering ... Others I can't watch on low ...

Can it really be that random ?
Click to expand...
I don't know, this is the second time I visited twitch.tv. :o
 
AfriFella said:
Interesting... Have you been in contact with our CC Team recently? I believe they were still waiting for some tests from you?
Click to expand...

Gave them all the tests I could Monday night and they seemed happy with the submitted information.


I also just mailed them some feedback on my experience yesterday which was amazing for the most part. (having multiple twitch streams running simultaneously was a first for me on AH)


:::EDIT:::

I have been pretty verbal about how AH has annoyed me lately but I must admit, yesterday was pure internet joy ... haha

Still annoyed that Gian never replied to my mail though ... haha
 
Last edited:
AfriMan said:
If you are on one of the new upgraded exchanges, you will always see 100% packet loss on the second hop, because the BRAS does not respond to ping.

Can you please ping bras.afrihost.com?
Click to expand...

I have no idea if I'm on a new upgraded exchange, the building looks the same as it always did. :whistle:

PING bras.afrihost.com (155.239.255.250) 56(84) bytes of data.
64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=6.26 ms

Is that ok?

All I know is that at random times during the day the connection is slowing down.
 
AfriGuy said:
There are no issues with Supersport streaming.
Please take a look at your PM so we can work towards a resolution.

Everyone is open to posting their results. Some are good, others aren't. Again, I really fail to see how worrying about other users results/ feedback is a healthy engagement. Let's just tackle your query and move on now.
Click to expand...
I cringe when I listen to some on here, because over on the CW and Vox pages there are issues as well. You win some and you lose some. I understand the issues around paying for a service that's not working is crap, but surely providing tests in any situation is the way to go.

It's never a good feeling when you struggle to get an issue resolved, but I've come to learn that in tech world, things are never 100%.

But I.hope you guys can sort this user out, as he too deserves a good experience
 
HermanTheGerman said:
I have no idea if I'm on a new upgraded exchange, the building looks the same as it always did. :whistle:

PING bras.afrihost.com (155.239.255.250) 56(84) bytes of data.
64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=6.26 ms

Is that ok?

All I know is that at random times during the day the connection is slowing down.
Click to expand...

If your exchange responds to pinging that IP, then you are probably on a new exchange :)

Can you run that test as well when you see speeds are slow so that we can compare to your overall traceroute?
 
Icemanbrfc said:
I cringe when I listen to some on here, because over on the CW and Vox pages there are issues as well. You win some and you lose some. I understand the issues around paying for a service that's not working is crap, but surely providing tests in any situation is the way to go.

It's never a good feeling when you struggle to get an issue resolved, but I've come to learn that in tech world, things are never 100%.

But I.hope you guys can sort this user out, as he too deserves a good experience
Click to expand...

We'll always do our best to help our clients get the best experience we can possibly deliver :)
 
AfriGents,

Please hereby accept my sincerest and humble apology for giving you stick yesterday and the day before. The reason for the high latency and bad download speeds on my network turned out to be due to no fault of yours. There seems to be a process on my W10 PC that is stuck on 62% of it's required download.

I have tried to cancel it, restart it, defer it and delete it, but nothing is working. I have asked the local MS guy working with us if he could have a look and he also admitted that it is polling for service at MS.com, causing the process to grab all the bandwidth it can to try and push the job through.

Again, sorry for taking it out on you and blaming the first scapegoat I saw.

To all the other guys on here who seem to be having issues, please check your local setup before taking to the forum to vent and point fingers. It's not nice feeling like a complete git and then having to apologise for being a dumbass.
 
Slaught3r said:
AfriGents,

Please hereby accept my sincerest and humble apology for giving you stick yesterday and the day before. The reason for the high latency and bad download speeds on my network turned out to be due to no fault of yours. There seems to be a process on my W10 PC that is stuck on 62% of it's required download.

I have tried to cancel it, restart it, defer it and delete it, but nothing is working. I have asked the local MS guy working with us if he could have a look and he also admitted that it is polling for service at MS.com, causing the process to grab all the bandwidth it can to try and push the job through.

Again, sorry for taking it out on you and blaming the first scapegoat I saw.

To all the other guys on here who seem to be having issues, please check your local setup before taking to the forum to vent and point fingers. It's not nice feeling like a complete git and then having to apologise for being a dumbass.
Click to expand...

On the contrary, no apology necessary. MASSIVE respect to you for posting an update, I think many would have jus kept quiet about it, and we really appreciate the update so that we can cross that off our list of potential issues.

Thanks so much :)
 
AfriMan said:
On the contrary, no apology necessary. MASSIVE respect to you for posting an update, I think many would have jus kept quiet about it, and we really appreciate the update so that we can cross that off our list of potential issues.

Thanks so much :)
Click to expand...

It's only fair - you guys have copped a lot of flack on these forums lately with me also climbing in and getting my 2c worth. Now, for once, the shoe is on the other foot and I can only empathize with you guys with what you have been through the past couple of months. Hats off to you okes for keeping your calm and staying so professional in dealing with arguably the most hostile and technically savvy people you will probably encounter.
 
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