Afrihost New Network Feedback

AfriGuy · Nov 18, 2015

Bashley said:
There is definitely a problem somewhere. Something changed overnight, because Dota2 has now become unusable.
Current DNS 197.7.7.7
8.8.8.8 (Alternate)

C:\Users\Bashley>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Can you try using our DNS servers and try again please?
These can either be auto-assigned via the router or by manually adding:

169.1.2.1
169.1.2.2

AfriGuy · Nov 18, 2015

NewBiks said:

View attachment 316541

Code:

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=7ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 9ms, Average = 8ms

Seems a bit different to mine, yours seems to bounce around in London a bit.

Code:

traceroute to 185.42.204.9 (185.42.204.9), 64 hops max
  1   192.168.1.1  0.476ms  0.325ms  0.364ms 
  2   *  *  * 
  3   169.1.5.105  19.321ms  18.105ms  17.898ms 
  4   169.1.5.106  19.430ms  18.583ms  18.638ms 
  5   169.1.5.128  18.652ms  18.111ms  18.411ms 
  6   41.164.52.40  18.670ms  19.332ms  18.687ms 
  7   172.18.32.33  19.709ms  19.309ms  18.636ms 
  8   41.206.164.9  19.708ms  19.260ms  19.435ms 
  9   80.231.159.85  174.348ms  174.008ms  174.460ms 
 10   80.231.158.5  174.159ms  174.267ms  175.583ms 
 11   80.231.158.30  171.638ms  170.347ms  171.431ms 
 12   80.231.139.1  168.006ms  168.118ms  169.890ms 
 13   80.231.131.2  174.719ms  174.541ms  174.063ms 
 14   80.231.130.130  263.423ms  263.478ms  262.798ms 
 15   195.219.83.102  179.259ms  178.536ms  180.033ms 
 16   4.69.166.5  174.370ms  173.395ms  173.127ms 
 17   4.69.166.25  168.001ms  167.118ms  167.166ms

How's your YouTube experience?

Bashley · Nov 18, 2015

AfriGuy said:
Can you try using our DNS servers and try again please?
These can either be auto-assigned via the router or by manually adding:

169.1.2.1
169.1.2.2

Hi Afriguy,

I have changed the DNS to the above. If anything the experience is the worst I've seen all year. Please take my word, it is not my exchange, everything worked perfectly yesterday and worked lovely throughout most of the year.

C:\Users\Bashley>tracert afrihost.com

Tracing route to afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 10.0.0.2
2 681 ms 760 ms 767 ms 169-0-19-1.ip.afrihost.co.za [169.0.19.1]
3 812 ms 793 ms 891 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 983 ms 992 ms * cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 1038 ms 1062 ms 998 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 953 ms 1085 ms 1115 ms 41.164.52.40
7 1028 ms 1000 ms 947 ms 172.18.32.33
8 995 ms 1144 ms 1206 ms mtnns-2.cinx.net.za [196.223.22.31]
9 1144 ms 936 ms 900 ms 196.44.0.75
10 1203 ms 1242 ms 1044 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

11 881 ms 908 ms 999 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
12 1207 ms 1288 ms 1306 ms jh-dca-1.za--jh-cr-2.za-a.mtnns.net [41.181.180.8]
13 975 ms 713 ms 695 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Can you please help?
Thank you

AfriGuy · Nov 18, 2015

Bashley said:
Hi Afriguy,

I have changed the DNS to the above. If anything the experience is the worst I've seen all year. Please take my word, it is not my exchange, everything worked perfectly yesterday and worked lovely throughout most of the year.

C:\Users\Bashley>tracert afrihost.com

Tracing route to afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 10.0.0.2
2 681 ms 760 ms 767 ms 169-0-19-1.ip.afrihost.co.za [169.0.19.1]
3 812 ms 793 ms 891 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 983 ms 992 ms * cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 1038 ms 1062 ms 998 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 953 ms 1085 ms 1115 ms 41.164.52.40
7 1028 ms 1000 ms 947 ms 172.18.32.33
8 995 ms 1144 ms 1206 ms mtnns-2.cinx.net.za [196.223.22.31]
9 1144 ms 936 ms 900 ms 196.44.0.75
10 1203 ms 1242 ms 1044 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

11 881 ms 908 ms 999 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
12 1207 ms 1288 ms 1306 ms jh-dca-1.za--jh-cr-2.za-a.mtnns.net [41.181.180.8]
13 975 ms 713 ms 695 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Can you please help?
Thank you

Exchange issues can crop up at any time though.
Nothing else being run on the line during these tests?

Can you ping bras.afrihost.com please? Please make sure there's no other activity running on the line.

NewBiks · Nov 18, 2015

AfriGuy said:
Seems a bit different to mine, yours seems to bounce around in London a bit.

How's your YouTube experience?

It's decent

Twitter

Code:

Tracing route to twitter.com [199.16.156.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3     9 ms     9 ms     9 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  4     9 ms     9 ms     9 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  5     9 ms     9 ms     9 ms  41.164.52.40
  6    10 ms     9 ms    10 ms  172.18.32.33
  7    10 ms     9 ms    10 ms  ix-1-3-0-0.tcore2.KLT-Cape-Town.as6453.net [41.2
06.165.13]
  8   165 ms   164 ms   165 ms  if-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.1
64.253]
  9   159 ms   158 ms   158 ms  if-5-30.tcore2.PV9-Lisbon.as6453.net [80.231.159
.85]
 10   157 ms   157 ms   157 ms  if-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.
5]
 11   165 ms   165 ms   165 ms  if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.
158.30]
 12   159 ms   161 ms   170 ms  if-19-2.tcore2.L78-London.as6453.net [80.231.138
.22]
 13     *      158 ms   158 ms  if-2-2.tcore1.L78-London.as6453.net [80.231.131.
2]
 14     *      205 ms   212 ms  if-17-2.tcore1.LDN-London.as6453.net [80.231.130
.130]
 15   158 ms   158 ms   157 ms  195.219.83.186
 16   195 ms   226 ms   236 ms  ae-3.r02.londen05.uk.bb.gin.ntt.net [129.250.2.1
19]
 17   189 ms   161 ms   176 ms  82.112.115.166
 18   242 ms   242 ms   243 ms  ae65.atl1-er2.twttr.com [192.133.76.19]
 19   248 ms   248 ms   248 ms  199.16.156.102

Trace complete.

Bashley · Nov 18, 2015

AfriGuy said:
Exchange issues can crop up at any time though.
Nothing else being run on the line during these tests?

Can you ping bras.afrihost.com please? Please make sure there's no other activity running on the line.

Absolutely nothing running besides my browser at the moment. All web browsing has stopped to a crawl.

C:\Users\Bashley>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Thank you

AfriGuy · Nov 18, 2015

Bashley said:
Absolutely nothing running besides my browser at the moment. All web browsing has stopped to a crawl.

C:\Users\Bashley>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Thank you

Weird. Shouldn't be timing out.
What's the experience like on another ISP?

Bashley · Nov 18, 2015

AfriGuy said:
Weird. Shouldn't be timing out.
What's the experience like on another ISP?

I do not have any other ISP access details, So I can not try.
Thanks though

AfriGuy · Nov 18, 2015

Bashley said:
I do not have any other ISP access details, So I can not try.
Thanks though

Maybe give the Telkom guest account a shot?
You'll only be able to browse saix.net. Deets as follows:

guest@telkomadsl
guest

Bashley · Nov 18, 2015

AfriGuy said:
Maybe give the Telkom guest account a shot?
You'll only be able to browse saix.net. Deets as follows:

guest@telkomadsl
guest

Sorry Afriguy. Cannot even browse SAIX.net with those details.

AfriGuy · Nov 18, 2015

Bashley said:
Sorry Afriguy. Cannot even browse SAIX.net with those details.

Starting to sound like a line fault here

NewBiks · Nov 18, 2015

Welp looks like I'm boned yet again, first my 10Mbps sync speed is only stable at 8Mbps, now my "line seems to be faulty" and will probably have to contact Telkom and deal with there ****. Unable to stream on Twitch at all.

Afrihost any help at all???

AfriGuy · Nov 18, 2015

NewBiks said:
Welp looks like I'm boned yet again, first my 10Mbps sync speed is only stable at 8Mbps, now my "line seems to be faulty" and will probably have to contact Telkom and deal with there ****. Unable to stream on Twitch at all.

Afrihost any help at all???

YouTube looks decent though, which is confusing.
With those stats though, maybe it would be a good idea to downgrade your profile just to see if that helps?

Bashley · Nov 18, 2015

AfriGuy said:
Starting to sound like a line fault here

Maybe. Do not know how these things work. I can say this, line is improving marginally. Previously you said it could be exchange related.
Sadly, I think its time to move to Telkom LTE (If I can even get it, god knows with telkom), its cheaper and should be more reliable. I'll order it tomorrow.

C:\Users\Bashley>tracert afrihost.co.za

Tracing route to afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 71 ms 65 ms 45 ms 169-0-19-1.ip.afrihost.co.za [169.0.19.1]
3 * * * Request timed out.
4 20 ms 13 ms 12 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 28 ms 29 ms 32 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 13 ms 13 ms 13 ms 41.164.52.40
7 176 ms 206 ms 217 ms 172.18.32.33
8 237 ms 198 ms 194 ms mtnns-2.cinx.net.za [196.223.22.31]
9 285 ms 384 ms 372 ms 196.44.0.75
10 331 ms 438 ms 515 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

11 823 ms 721 ms 819 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
12 798 ms 668 ms 839 ms jh-dca-1.za--jh-cr-2.za-a.mtnns.net [41.181.180.8]
13 663 ms 493 ms 473 ms afrihost.co.za [41.181.185.18]

Trace complete.

NewBiks · Nov 18, 2015

AfriGuy said:
YouTube looks decent though, which is confusing.
With those stats though, maybe it would be a good idea to downgrade your profile just to see if that helps?

When you say "Downgrade my profile" what are you purposing?

I have just upped my sync speed not 3 days ago...

Bashley · Nov 18, 2015

AfriGuy said:
Starting to sound like a line fault here

Maybe. Do not know how these things work. I can say this, line is improving marginally. Previously you said it could be exchange related.
Sadly, I think its time to move to Telkom LTE (If I can even get it, god knows with telkom), its cheaper and should be more reliable. I'll order it tomorrow.

C:\Users\Bashley>tracert afrihost.co.za

Tracing route to afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 71 ms 65 ms 45 ms 169-0-19-1.ip.afrihost.co.za [169.0.19.1]
3 * * * Request timed out.
4 20 ms 13 ms 12 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 28 ms 29 ms 32 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 13 ms 13 ms 13 ms 41.164.52.40
7 176 ms 206 ms 217 ms 172.18.32.33
8 237 ms 198 ms 194 ms mtnns-2.cinx.net.za [196.223.22.31]
9 285 ms 384 ms 372 ms 196.44.0.75
10 331 ms 438 ms 515 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

11 823 ms 721 ms 819 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
12 798 ms 668 ms 839 ms jh-dca-1.za--jh-cr-2.za-a.mtnns.net [41.181.180.8]
13 663 ms 493 ms 473 ms afrihost.co.za [41.181.185.18]

Trace complete.

AfriGuy · Nov 18, 2015

Bashley said:
Maybe. Do not know how these things work. I can say this, line is improving marginally. Previously you said it could be exchange related.
Sadly, I think its time to move to Telkom LTE (If I can even get it, god knows with telkom), its cheaper and should be more reliable. I'll order it tomorrow.

C:\Users\Bashley>tracert afrihost.co.za

Tracing route to afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 71 ms 65 ms 45 ms 169-0-19-1.ip.afrihost.co.za [169.0.19.1]
3 * * * Request timed out.
4 20 ms 13 ms 12 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 28 ms 29 ms 32 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 13 ms 13 ms 13 ms 41.164.52.40
7 176 ms 206 ms 217 ms 172.18.32.33
8 237 ms 198 ms 194 ms mtnns-2.cinx.net.za [196.223.22.31]
9 285 ms 384 ms 372 ms 196.44.0.75
10 331 ms 438 ms 515 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

11 823 ms 721 ms 819 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
12 798 ms 668 ms 839 ms jh-dca-1.za--jh-cr-2.za-a.mtnns.net [41.181.180.8]
13 663 ms 493 ms 473 ms afrihost.co.za [41.181.185.18]

Trace complete.

Latency is still way to high at the exchange here - it'll affect the entire experience here

AfriGuy · Nov 18, 2015

NewBiks said:
When you say "Downgrade my profile" what are you purposing?

I have just upped my sync speed not 3 days ago...

Change to a 6Mbps, or 4Mbps sync profile - could help stability and throughput.
Was the line OK before the line upgrade?

NewBiks · Nov 18, 2015

AfriGuy said:
Change to a 6Mbps, or 4Mbps sync profile - could help stability and throughput.
Was the line OK before the line upgrade?

I feel like I'm getting pranked tbh, I'm sat here head in hands asking myself why do I go through this pain of staying with you guys every month.

I've upgraded my sync speed from 4Mbps to 10Mbps not 3 days ago "paying for it in full of course" now you want me to cut my sync speed to less than half than what I'm currently synced at (8Mbps)?
I guess I'll be charged for this as well?

On Youtube when watching a vid or listening to a song it will clip out even though the stats look "decent".

I'm not trying to put you on blast I just want what I'm paying for.

AfriGuy · Nov 18, 2015

NewBiks said:
I feel like I'm getting pranked tbh, I'm sat here head in hands asking myself why do I go through this pain of staying with you guys every month.

I've upgraded my sync speed from 4Mbps to 10Mbps not 3 days ago "paying for it in full of course" now you want me to cut my sync speed to less than half than what I'm currently synced at (8Mbps)?
I guess I'll be charged for this as well?

On Youtube when watching a vid or listening to a song it will clip out even though the stats look "decent".

I'm not trying to put you on blast I just want what I'm paying for.

It's purely for testing, I know it's a pain though

Those stats are just stable, and it can affect your experience if it's borderline.

Join the MyBroadband community

Get started

Afrihost New Network Feedback

Afrihost

Afrihost

Well-Known Member

Afrihost

Well-Known Member

Well-Known Member

Afrihost

Well-Known Member

Afrihost

Well-Known Member

Afrihost

Well-Known Member

Afrihost

Well-Known Member

Well-Known Member

Well-Known Member

Afrihost

Afrihost

Well-Known Member

Afrihost