Afrihost New Network Feedback

[Dianysis]

Could you post your line stats as you should have 512Kbps upload on 4Mbps, you need 1Mbps upload for that speedtest.

Could be a line fault that is causing the high pings and not the exchange.

Is this it?

 

[Dianysis]

Even able to rock it at 720p on YT no problem:
Latency issue shows up from about 5pm until 11pm. During the day no issues.

 

[Slaught3r]

Completely unusable now. Posting from mobile. Network stuffed. Ping 76 packet loss 60%

 

[ghostR]

Completely unusable now. Posting from mobile. Network stuffed. Ping 76 packet loss 60%

No issues here, Telkom exchange issue perhaps?

 

[AfriGenie]

Completely unusable now. Posting from mobile. Network stuffed. Ping 76 packet loss 60%

This is worrisome... We're not seeing any issues on our side. I'm going to PM you a test account quickly.

 

[Slaught3r]

No issues here, Telkom exchange issue perhaps?

Everything 100% now...

When I run a diagnostic on my router it fails on Testing DNS root.

Test Internet surfing
Test xDSL Synchronization Pass
ATM OAM Segment Ping Pass
ATM OAM end to end Ping Pass
Test PPP Server connection Pass
Test authentication with ISP Pass
Test the assigned IP address Pass
Ping default gateway Pass
Ping primary Domain Name Server Pass
Test DNS Root Fail
Network Connection Status Inspect(NCSI) Pass

 

[Dianysis]

No issues here, Telkom exchange issue perhaps?

ghostR are you able to check one of those magical graphs of yours to see if my exchange is congested at the moment?

 

[Rickster]

The call enter at AH isn't working, I phone in and when I'm in the queue I get kicked to the main menu.

We've had ongoing issues today with our phone lines, we've gotten it mostly running normally, but it looks like there are still one or two issues that are creeping in from time to time. Is there anything that I can help with?

Just let me know if we can help with anything please.

Are you able to get someone from the ADSL section to phone me? Each time I phone I'm trapped in a cosmic loop.

 

[Slaught3r]

Are you able to get someone from the ADSL section to phone me? Each time I phone I'm trapped in a cosmic loop.

Been there done that...

 

[Icemanbrfc]

Is a download speed of around 5.74mbps about right for an 8mbps line? Or could it be a bit more generous than that?

 

[Slaught3r]

Okay - it's my line...

Genie - do I log a call with you guys, or what do I do?

 

[Rickster]

I wouldn't expect less than 760KBs from an 8 meg

 

[Icemanbrfc]

I wouldn't expect less than 760KBs from an 8 meg

Urgh I thought so. I upgraded to see if it would make any difference, as on my 4mbps line I got around 2.9 and on a good day, 3.4mbps

 

[Icemanbrfc]

This is my stats

 

[Rickster]

Channel type: none? I don't think it should be none.

 

[ghostR]

ghostR are you able to check one of those magical graphs of yours to see if my exchange is congested at the moment?

PM me

 

[AfriGenie]

Okay - it's my line...

Genie - do I log a call with you guys, or what do I do?

Your line is managed by us correct? We'll need to log the fault for you.

 

[Johnatan56]

Is this it?
View attachment 329701

For some reason you are syncing 1Mbps upload, which is nice. I think there might be something wrong with your profile though as that is not supposed to happen. Do you know any neighbors who you can ask if they have the same problem as you do?

EDIT: Sorry, looked at your maximum upload not the actual upload. The third sentence still applies and the speedtest must have been a fluke due to latency.

 

[Icemanbrfc]

Channel type: none? I don't think it should be none.

That's what I don't understand. I'm not sure why that is not showing as Fast or Interleaved. Nobody seems to be able to answer me

 

[Dianysis]

For some reason you are syncing 1Mbps upload, which is nice. I think there might be something wrong with your profile though as that is not supposed to happen. Do you know any neighbors who you can ask if they have the same problem as you do?

I can ask the people next to us as they were also affected recently when my line was down. But will take time as they are slightly technologically challenged. I have emailed TelkomZA to ask him to check it out but his inbox is full. So will email again next week. Thanks for the feedback.