Afrihost New Network Feedback

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Alien0 said:
Code: 
Pinging bras.afrihost.com [155.239.255.250]with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=91ms TTL=63
Reply from 155.239.255.250: bytes=32 time=94ms TTL=63
Reply from 155.239.255.250: bytes=32 time=92ms TTL=63
Reply from 155.239.255.250: bytes=32 time=91ms TTL=63

Ping statistics for 155.239.255.250:
    Packets sent = 4, Received = 4, Lost = 4 (0% loss),
Approximate round trip times in milli-seconds:
Minimum =91 ms, Maximum = 94ms
Click to expand...
Looks like the problem lies between your PC and (including) the exchange.
ZuluKing said:
I have contacted Afrihost support and after a 40 minute wait and spoke to Vaughn and he used Elsinore.ScreenConnect.Client and played with settings but was unable to fix the problem.
I know it is not my PC as I do a speed test on my phone connected to the WiFi and the connection is still extremely slow.
I have factory reset my router and reentered the password etc.
The speed can pickup for a minute but then goes slow again.
I am lost as what to do next?
Code: 
Tracing route to afrihost.com [41.181.185.18]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  10.0.0.2 
  2     *        *        *     Request timed out.
  3     *        *     1969 ms  jhb-up3.ip.adsl.co.za [169.1.5.29] 
  4  1658 ms  1509 ms  1543 ms  jhb-in2.ip.adsl.co.za [169.1.5.30] 
  5  1805 ms  2070 ms  2587 ms  jhb-up8b.ip.adsl.co.za [169.1.5.56] 
  6  3144 ms     *        *     41.169.57.218 
  7  1535 ms  1825 ms  2277 ms  mtnns-2.jinx.net.za [196.223.14.31] 
  8  2791 ms  2938 ms  3198 ms  jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73] 
  9  3730 ms     *     3198 ms  jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217] 
 10  2917 ms  2940 ms  3022 ms  afrihost.com [41.181.185.18] 

Trace complete.

[URL="[URL=http://www.speedtest.net/my-result/4992924767][IMG]http://www.speedtest.net/result/4992924767.png[/IMG][/URL]"][URL=http://www.speedtest.net/my-result/4992924767][IMG]http://www.speedtest.net/result/4992924767.png[/IMG][/URL][/URL]
Click to expand...
Would you mind running a ping to bras.afrihost.com?
 
Alien0 said:
Pinging bras.afrihost.com [155.239.255.250]with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=91ms TTL=63
Reply from 155.239.255.250: bytes=32 time=94ms TTL=63
Reply from 155.239.255.250: bytes=32 time=92ms TTL=63
Reply from 155.239.255.250: bytes=32 time=91ms TTL=63

Ping statistics for 155.239.255.250:
Packets sent = 4, Received = 4, Lost = 4 (0% loss),
Approximate round trip times in milli-seconds:
Minimum =91 ms, Maximum = 94ms
Click to expand...

That's way too high - definitely an issue at the BRAS here :(
 
ZuluKing said:
I have contacted Afrihost support and after a 40 minute wait and spoke to Vaughn and he used Elsinore.ScreenConnect.Client and played with settings but was unable to fix the problem.
I know it is not my PC as I do a speed test on my phone connected to the WiFi and the connection is still extremely slow.
I have factory reset my router and reentered the password etc.
The speed can pickup for a minute but then goes slow again.
I am lost as what to do next?

Tracing route to afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 10.0.0.2
2 * * * Request timed out.
3 * * 1969 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 1658 ms 1509 ms 1543 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
5 1805 ms 2070 ms 2587 ms jhb-up8b.ip.adsl.co.za [169.1.5.56]
6 3144 ms * * 41.169.57.218
7 1535 ms 1825 ms 2277 ms mtnns-2.jinx.net.za [196.223.14.31]
8 2791 ms 2938 ms 3198 ms jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]
9 3730 ms * 3198 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]
10 2917 ms 2940 ms 3022 ms afrihost.com [41.181.185.18]

Trace complete.

[URL=http://www.speedtest.net/my-result/4992924767][/URL]
Click to expand...

Looks like you're seeing a lot more latency than you should. Please ping bras.afrihost.com (as another forumite suggested) so we can see the latency to your exchange :(
 
Thanks for the input Johnatan56

After 4 hours, now my internet is back to normal.:)..still don't know what happened. Maybe it was a problem at the exchange
 
Johnatan56 said:
Would you mind running a ping to bras.afrihost.com?
Click to expand...

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Computer>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=1890ms TTL=63
Request timed out.
Reply from 155.239.255.250: bytes=32 time=3017ms TTL=63
Reply from 155.239.255.250: bytes=32 time=813ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 813ms, Maximum = 3017ms, Average = 1906ms
 
Alien0 said:
Thanks for the input Johnatan56

After 4 hours, now my internet is back to normal.:)..still don't know what happened. Maybe it was a problem at the exchange
Click to expand...

Telkom is probably catching up on maintenance, I've seen a few issues like this in the last few weeks.

Telkom let you check if you area is under maintenance here http://www.telkom.co.za/noticeboard
 
ZuluKing said:
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Computer>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=1890ms TTL=63
Request timed out.
Reply from 155.239.255.250: bytes=32 time=3017ms TTL=63
Reply from 155.239.255.250: bytes=32 time=813ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 813ms, Maximum = 3017ms, Average = 1906ms
Click to expand...

Your problem sadly also lies between you and the exchange.
Would you mind posting your line stats?
 
Johnatan56 said:
Your problem sadly also lies between you and the exchange.
Would you mind posting your line stats?
Click to expand...

ZuluKing said:
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Computer>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=1890ms TTL=63
Request timed out.
Reply from 155.239.255.250: bytes=32 time=3017ms TTL=63
Reply from 155.239.255.250: bytes=32 time=813ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 813ms, Maximum = 3017ms, Average = 1906ms
Click to expand...

definitely looks like an exchange problem here :(
 
Johnatan56 said:
Your problem sadly also lies between you and the exchange.
Would you mind posting your line stats?
Click to expand...

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 61 80
Attenuation (dB): 235 140
Output Power (dBm): 187 120
Attainable Rate (Kbps): 19132 1183
Rate (Kbps): 12476 1015
D (interleaver depth): 448 32
Delay (msec): 7.72 7.75

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 0 0
ADSL BER TestReset Statistics
 
ZuluKing said:
Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 61 80
Attenuation (dB): 235 140
Output Power (dBm): 187 120
Attainable Rate (Kbps): 19132 1183
Rate (Kbps): 12476 1015
D (interleaver depth): 448 32
Delay (msec): 7.72 7.75

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 0 0
ADSL BER TestReset Statistics
Click to expand...

Not sure if I trust these stats. If this is correct, I don't see how you could connect at all with 235dB attenuation :(

Lemme check if your line number is in your PM and I'll pull stats from the exchange.

EDIT: Looks like the values are all multiplied by 10 (maybe a different dB standard) so seem correct.
 
Last edited:
Download Speed: 11347 kbps (1418.4 KB/sec transfer rate)
Upload Speed: 2964 kbps (370.5 KB/sec transfer rate)
Latency: 48 ms
Jitter: 1 ms
1/13/2016, 8:39:56 PM

not looking good on my 40mbps vdsl line...
 
AfriMan said:
Not sure if I trust these stats. If this is correct, I don't see how you could connect at all with 235dB attenuation :(

Lemme check if your line number is in your PM and I'll pull stats from the exchange.

EDIT: Looks like the values are all multiplied by 10 (maybe a different dB standard) so seem correct.
Click to expand...

Some routers don't use a fullstop.
@OP, can you ask to be set to 10Mbps to see if it becomes better? You are syncing very close to 6dB at which point the exchange will disconnect you and reconnect it. You should open a line fault. @Afripeps, can you check his exchange for congestion?
 
My internet was down the whole evening, after an hour of troubleshooting with a support consultant I suggested i try using my afrigreen username and it worked instantly.

According to the consultant it's the same network and account etc but then why does the afrigreen username work and the normal one doesn't. He couldn't answer me so I asked that he escalates it to technical for investigation.
 
Charmingmage10 said:
Download Speed: 11347 kbps (1418.4 KB/sec transfer rate)
Upload Speed: 2964 kbps (370.5 KB/sec transfer rate)
Latency: 48 ms
Jitter: 1 ms
1/13/2016, 8:39:56 PM

not looking good on my 40mbps vdsl line...
Click to expand...

Definitely not looking good there. Latency may be a little high for VDSL, but doesn't seem terrible.

Can I get your username over PM please? :(
 
Johnatan56 said:
Some routers don't use a fullstop.
@OP, can you ask to be set to 10Mbps to see if it becomes better? You are syncing very close to 6dB at which point the exchange will disconnect you and reconnect it. You should open a line fault. @Afripeps, can you check his exchange for congestion?
Click to expand...

We can only tell by the results, which do seem to indicate severe congestion. If your line is with us, we can ask Telkom to confirm congestion.
 
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