Afrihost New Network Feedback

Bryn · Apr 8, 2016

Tried switching back to my Afrihost account and it died within minutes.

Johnatan56 · Apr 8, 2016

McT said:
View attachment 354666

Wow, that's high. Hope Afrihost fixes it soon, good thing I have all these projects keeping me away from gaming currently

Though:

Code:

Pinging afrihost.com [190.93.241.183] with 32 bytes of data:
Reply from 190.93.241.183: bytes=32 time=40ms TTL=56
Reply from 190.93.241.183: bytes=32 time=41ms TTL=56
Reply from 190.93.241.183: bytes=32 time=41ms TTL=56
Reply from 190.93.241.183: bytes=32 time=43ms TTL=56

Ping statistics for 190.93.241.183:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 40ms, Maximum = 43ms, Average = 41ms

EDIT: Can you also add a ping.bras.afrihost.com, just a failsafe

Bryn said:
Tried switching back to my Afrihost account and it died within minutes.

If they fix it, would you mind posting the details? Your case has got me curious as to the "defects" of fiber.

myKey · Apr 8, 2016

Bryn said:
Tried switching back to my Afrihost account and it died within minutes.

you're on fibre and this is happening? does the line lose LOS or something?

Icemanbrfc · Apr 8, 2016

MikeKee said:
ping 8.8.8.8, if it looks normal it's likely not your line. Download http://mirror.is.co.za/mirrors/linuxmint.com/iso//stable/17.3/linuxmint-17.3-cinnamon-64bit.iso for a while, if it works it's not your line.

Post the link?

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Dell>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=202ms TTL=44
Reply from 8.8.8.8: bytes=32 time=209ms TTL=44
Reply from 8.8.8.8: bytes=32 time=221ms TTL=44
Reply from 8.8.8.8: bytes=32 time=200ms TTL=44

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 200ms, Maximum = 221ms, Average = 208ms

C:\Users\Dell>

Icemanbrfc · Apr 8, 2016

Tracing route to google.co.za [216.58.223.35]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms
2 * * * Request timed out.
3 14 ms 13 ms 15 ms 105.226.0.21
4 16 ms 16 ms 16 ms 105.226.0.30
5 15 ms 14 ms 13 ms 105.226.0.57
6 39 ms 37 ms 37 ms 105.187.249.2
7 38 ms 38 ms 37 ms 105.187.249.2
8 64 ms 36 ms 36 ms 105.187.249.22
9 38 ms 35 ms 37 ms 72.14.239.129
10 37 ms 34 ms 34 ms jnb01s08-in-f3.1e100.net [216.58.223.35]

Trace complete.

C:\Users\Dell>

Icemanbrfc · Apr 8, 2016

C:\Users\Dell>tracert google.com

Tracing route to google.com [216.58.223.46]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.1.1
2 * * * Request timed out.
3 15 ms 15 ms 13 ms 105.226.0.21
4 433 ms 120 ms 14 ms 105.226.0.30
5 14 ms 13 ms 15 ms 105.226.0.57
6 39 ms 37 ms 37 ms 105.187.249.2
7 40 ms 37 ms 37 ms 105.187.249.2
8 37 ms 36 ms 36 ms 105.187.249.22
9 39 ms 36 ms 36 ms 72.14.239.129
10 37 ms 36 ms 94 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.

C:\Users\Dell>

4th hop seems crazy bad, but these tests have become so inconsistent lately. My line stats look okay, but i still dont understand what is happening.

myKey · Apr 8, 2016

Icemanbrfc said:
Tracing route to google.co.za [216.58.223.35]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms
2 * * * Request timed out.
3 14 ms 13 ms 15 ms 105.226.0.21
4 16 ms 16 ms 16 ms 105.226.0.30
5 15 ms 14 ms 13 ms 105.226.0.57
6 39 ms 37 ms 37 ms 105.187.249.2
7 38 ms 38 ms 37 ms 105.187.249.2
8 64 ms 36 ms 36 ms 105.187.249.22
9 38 ms 35 ms 37 ms 72.14.239.129
10 37 ms 34 ms 34 ms jnb01s08-in-f3.1e100.net [216.58.223.35]

Trace complete.

C:\Users\Dell>

looks fine, general performance otherwise?

also, this looks like a Telkom Internet route, not Afrihost?

Icemanbrfc · Apr 8, 2016

MikeKee said:
looks fine, general performance otherwise?

also, this looks like a Telkom Internet route, not Afrihost?

yes Telkom, switched to my TI account to see if anything would change. Going to switch back to AH and re run these tests.

General browsing seems slightly sluggish but okay. Mostly youtube that is buffering which is crazy

Icemanbrfc · Apr 8, 2016

Bryn · Apr 8, 2016

Johnatan56 said:
If they fix it, would you mind posting the details? Your case has got me curious as to the "defects" of fiber.

MikeKee said:
you're on fibre and this is happening? does the line lose LOS or something?

Nothing wrong with my line. It works 100% with any other ISP (except Axxess I suppose, seeing as it's the same network).

It's only the last 4 or 5 days I've been having this ridiculous issue. After 4pm and until very late, the line turns to total crap. Can't stay up more than a few minutes without dropping. Changing DNS does nothing, and the problem disappears completely if I switch to a backup account.

It's definitely confined to Afrihost.

Icemanbrfc · Apr 8, 2016

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Dell>tracert google.co.za

Tracing route to google.co.za [216.58.223.3]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms
2 * * * Request timed out.
3 * 15 ms 15 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 18 ms 14 ms 15 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 17 ms 14 ms 11 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 16 ms 20 ms 14 ms 41.164.52.40
7 38 ms 36 ms 42 ms 172.18.1.164
8 34 ms 33 ms 33 ms 72.14.194.206
9 35 ms 35 ms 35 ms 72.14.237.239
10 56 ms 54 ms 59 ms jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

C:\Users\Dell>

Johnatan56 · Apr 8, 2016

Bryn said:
Nothing wrong with my line. It works 100% with any other ISP (except Axxess I suppose, seeing as it's the same network).

It's only the last 4 or 5 days I've been having this ridiculous issue. After 4pm and until very late, the line turns to total crap. Can't stay up more than a few minutes without dropping. Changing DNS does nothing, and the problem disappears completely if I switch to a backup account.

It's definitely confined to Afrihost.

Yeah, I'm just curious as to what's the problem. One forumite had it that the issue was that the router (or was it a switch) that was in the exchange was damaged for Afrihost which caused congestion just for them.
Rare cases like that happen, since you're on fiber we have no experience of it, so my curiosity is piqued

Hummercellc · Apr 8, 2016

Bryn said:
Nothing wrong with my line. It works 100% with any other ISP (except Axxess I suppose, seeing as it's the same network).

It's only the last 4 or 5 days I've been having this ridiculous issue. After 4pm and until very late, the line turns to total crap. Can't stay up more than a few minutes without dropping. Changing DNS does nothing, and the problem disappears completely if I switch to a backup account.

It's definitely confined to Afrihost.

Do you have an arigreen account active?
If so try @afrigreen instead of @afrihost.co.za

I had a problem a few months ago where Afrihost accounts weren't being load balanced via all IPC links and was causing inconsistent latency and drops. TelkomZA had it fixed for me. All other ISPs worked fine.

Charl (TelkomZA) said changing realms helps sometimes.

Bryn · Apr 8, 2016

Johnatan56 said:
Yeah, I'm just curious as to what's the problem. One forumite had it that the issue was that the router (or was it a switch) that was in the exchange was damaged for Afrihost which caused congestion just for them.
Rare cases like that happen, since you're on fiber we have no experience of it, so my curiosity is piqued

I'll be pretty annoyed if that's the problem. Crap like that should be fixed within hours, not days.

Hummercellc said:
Do you have an arigreen account active?
If so try @afrigreen instead of @afrihost.co.za

I had a problem a few months ago where Afrihost accounts weren't being load balanced via all IPC links and was causing inconsistent latency and drops. TelkomZA had it fixed for me. All other ISPs worked fine.

Charl (TelkomZA) said changing realms helps sometimes.

My Afrigreen account listing has long since disappeared from my Clientzone.

Hummercellc · Apr 8, 2016

Bryn said:
I'll be pretty annoyed if that's the problem. Crap like that should be fixed within hours, not days.

My Afrigreen account listing has long since disappeared from my Clientzone.

Yip I know the feeling. Took me a month to figure it out. And its a Openserve problem from the BRAS to the IPC links. Nothing Afrihost can do in most cases.
Do you have a 1GB free Afrihost account? Switching between Afrihost accounts seems to also do the trick. Well for me it did.

Vorastra · Apr 9, 2016

So is there a reason why I'm getting ~20% packet loss in War Thunder? No one else in my matches are having issues. Is that normal for hop 7?

Code:

Target Name: www.warthunder.com
         IP: 52.17.219.86
  Date/Time: 2016/04/09 3:04:03 PM to 2016/04/09 3:05:50 PM

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 1    44   0   0.0   0   1   0  home.gateway.home.gateway [192.168.1.254]
 2    43  43 100.0   0   0   0   [-]
 3    44   0   0.0   6   9   6  dbn-up2.ip.adsl.co.za [169.1.5.174]
 4    44   0   0.0   6   9   6  dbn-in1.ip.adsl.co.za [169.1.5.204]
 5    44   0   0.0   6  26   7  [41.162.84.192]
 6    44   0   0.0  14  32  15  [172.18.1.162]
 7    43  26  60.5  15 124  91  if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
 8    12   8  66.7 190 233 212  if-ae-2-2.tcore2.JSO-Johannesburg.as6453.net [216.6.55.86]
 9    13   8  61.5 182 196 184  if-xe-1-2-0-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.17]
10    16  10  62.5 186 237 202  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
11    14   8  57.1 183 369 215  if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
12    40  25  62.5 175 195 184  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13    29  16  55.2 175 245 188  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14    43  26  60.5 175 235 187  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
15    43  26  60.5 181 198 188  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
16    43  25  58.1 180 199 187  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
17    40  22  55.0 174 244 189  [195.219.83.186]
18    43  25  58.1 175 306 194  ae-3.r02.londen05.uk.bb.gin.ntt.net [129.250.2.119]
19    43  25  58.1 180 205 188  [82.112.115.162]
20    43  43 100.0   0   0   0   [-]
21    43  43 100.0   0   0   0   [-]
22    43  26  60.5 184 210 192  [176.32.106.34]
23    42  24  57.1 185 211 192  [178.236.0.227]
24    42  24  57.1 185 204 193  [178.236.0.208]
25    42  23  54.8 185 200 192  [178.236.0.213]
26    43  43 100.0   0   0   0   [-]
27    43  43 100.0   0   0   0   [-]
28    43  43 100.0   0   0   0   [-]
29    43  43 100.0   0   0   0   [-]
30    43  43 100.0   0   0   0   [-]
31    43  43 100.0   0   0   0   [-]
32    43  43 100.0   0   0   0   [-]
33    43  43 100.0   0   0   0   [-]
34    43  43 100.0   0   0   0   [-]
35    43  43 100.0   0   0   0   [-]

Destination not reached in 35 hops

Another one to Twitch.tv. Again with the packet loss.

Code:

Target Name: www.twitch.tv
         IP: 8.253.70.90
  Date/Time: 2016/04/09 3:09:22 PM to 2016/04/09 3:11:07 PM

Hop Sent Err   PL% Min  Max Avg  Host Name / [IP]
 1    43   0   0.0   0    1   0  home.gateway.home.gateway [192.168.1.254]
 2    42  42 100.0   0    0   0   [-]
 3    43   0   0.0   6   25   7  dbn-up2.ip.adsl.co.za [169.1.5.174]
 4    43   0   0.0   6   11   7  dbn-in1.ip.adsl.co.za [169.1.5.204]
 5    43   0   0.0   6   10   7  [41.162.84.192]
 6    43   0   0.0  14   17  15  [172.18.1.162]
 7    43  17  39.5  15  146  36  if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
 8    22  13  59.1 182 2348 430  if-ae-2-2.tcore2.JSO-Johannesburg.as6453.net [216.6.55.86]
 9    16   8  50.0 186  217 197  if-xe-1-2-0-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.17]
10    22  13  59.1 181  213 194  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
11    11   6  54.5 176  178 177  if-ae-5-90.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
12    42  24  57.1 182  191 187  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13    40  18  45.0 176  185 179  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14    41  24  58.5 186  244 201  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
15    35  12  34.3 181  191 184  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
16    42  42 100.0   0    0   0   [-]
17    38  12  31.6 174  297 194  [195.219.83.102]
18    42  42 100.0   0    0   0   [-]
19    43  15  34.9 175  186 178  [8.253.70.90]

Igor III · Apr 9, 2016

Seriously folks, it is Saturday afternoon ..... time to sit behind my PC and log into my favourite MMO.

Sadly it would appear that I am going to be forced to log into my FREE WebAfrica account (again) to experience some "pure internet joy" seeing that my AfriHost account that I pay for is yet again riddled with problems.

Just out of curiosity: Is AH going back to pre POC times when clients had to suck it up for months on end before something was done to resolve these issues, albeit seemingly only to last a few months? (Jan to March 2016).

Rickster · Apr 9, 2016

Something is wrong, damn slow over here.

Viper87 · Apr 9, 2016

This company is so full of bullsh*t. There's clearly a problem affecting their whole network for a while and yet nothing is done, and when you contact their customer service line, the representatives try and reset your personal line, as if the problem has something to do with you. Never once acknowledging or even suggesting that they are to blame

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