Afrihost New Network Feedback

Status
Not open for further replies.
So got home from a weekend away.
Tried a p2p file while being routed through an international vpn - can't even manage 50 KB/s.
I signed up with another isp to do some testing - full line speed.
AH, this is getting stale now.

EDIT: Google play store updates wonky on AH - on other isp all is fine. AH - please sort your network out.
 
Dianysis said:
So got home from a weekend away.
Tried a p2p file while being routed through an international vpn - can't even manage 50 KB/s.
I signed up with another isp to do some testing - full line speed.
AH, this is getting stale now.

EDIT: Google play store updates wonky on AH - on other isp all is fine. AH - please sort your network out.
Click to expand...
+1
 
So did some more testing.

Sequence of events:

1. Tested a p2p file connected to international vpn on my AH business account - can't get more than 50 KB/s and very wonky.
2. Connect to my account with another isp and tested the same p2p file while using the same international vpn - full line speed and highly stable.
3. Connect to my 1GB free AH capped account (Critical Care had allocated me with some data for testing) and tested the same p2p file while using the international vpn - full line speed and a lot more stable than my AH business account.
4. Connected back to AH business account and back to crappy speeds/wonky speeds.


Same results also occur when not connected to international vpn.

SORT THIS OUT NOW. I have been with critical care now for over 2 weeks and no improvement. Come on.....

EDIT: Been chopping and changing between the different accounts and the results are the same as summarised above.

EDIT 2: Within the last 5 minutes the capped account is now performing like the business account in terms of wonky p2p speeds (whilst connected to international vpn) and international speeds. P2p speeds without vpn remain stable on the capped account. For now......... :(

EDIT 3: Account with other isp maxing out my line on everything thrown at it. Both with and without being connected to international vpn.

EDIT 4: The AH capped account seems to have stabilised again. The AH business account is still pretty dismal at the moment.
 
Last edited:
Boots said:
In the evenings (7pm onwards) all popular services: gmail, Apple services, facebook, VOIP, torrents, whatsapp etc... become pretty much unusable on an otherwise very good 10mb uncapped connection. This has been going on for weeks.

I read and lurk here (a lot), follow twitter and I have used their email support options. This means I have seen and experienced the Afrihost approach of asking for more information, trace routed and private messages for customers with similar problems and I am not interested in pursuing that nonsense. It is just delay and obfuscation. Their support staff are either not informed or empowered to effect change or act as a deliberate firewall between Afrihost and their customers ("will pass that onto network", "need to investigate", "will monitor", etc...)

I came here to give feedback to other users and potential users: What used to be a great ISP option has either sold out or lost control of their network during peak hours and the service has deteriorated. The new network was supposed to be their saving grace and I waited patiently for it but, alas, things are still bad. Not as bad but still unacceptable. The whole thing feels like a con and even the service here feels like a corporate shill (think a slightly more eloquent version of Telkom).

As soon as my fibre option is available I am gone.
Click to expand...

The same situation continues - at about 7pm everything grinds to a halt.
 
Bashley said:
Everything was fine this morning.....

Tracing route to afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 1107 ms 1044 ms 1022 ms 169-0-19-1.ip.afrihost.co.za [169.0.19.1]
3 868 ms 896 ms 852 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 909 ms 1012 ms 891 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 968 ms 940 ms 1126 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 1105 ms 1075 ms 1026 ms optinet.ct1.napafrica.net [196.10.140.15]
7 973 ms 972 ms 1050 ms te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34]
8 1042 ms 1245 ms 1151 ms tengig-0-7-0-1-vic-p-1.mweb.co.za [197.84.4.47]

9 951 ms 880 ms 1113 ms 101.te0-0-2-0.vic-tr-1.optinet.net [197.80.7.4]

10 965 ms 1193 ms 1127 ms 197-81-226-77.jhb.mweb.co.za [197.81.226.77]
11 * 1044 ms 1011 ms 197-81-226-53.jhb.mweb.co.za [197.81.226.53]
12 1073 ms 1128 ms 975 ms 197-81-229-2.jhb.mweb.co.za [197.81.229.2]
13 916 ms 1110 ms 1172 ms 197-81-229-9.jhb.mweb.co.za [197.81.229.9]
14 1064 ms 1020 ms 862 ms 41-86-112-68.mweb.co.za [41.86.112.68]

Trace complete.
Click to expand...

AfriGenie said:
That doesn't seem to be getting any better!? Has Telkom been in contact with you at all?
Click to expand...

Sunday night.... Getting **** like this.
Internet very intermittent...

Tracing route to google.co.za [216.58.223.3]
over a maximum of 30 hops:

1 2 ms 1 ms 3 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * 421 ms * 72.14.237.239
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 2487 ms 66 ms 61 ms jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.
 
Most international sites are taking ages to open, Teamviewer is unusable.
Local sites are fine.
So how long are we expected to wait this time round?
International traffic is clearly borked.
We hear "we are working on it" and "our team are investigating" but nothing has changed or improved?
 
1 1 ms 3 ms <1 ms 192.168.1.1
2 463 ms 328 ms 455 ms 169-0-4-1.ip.afrihost.co.za [169.0.4.1]
3 * * * Request timed out.
4 443 ms 407 ms 271 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 282 ms 258 ms 405 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 270 ms 307 ms 156 ms 41.162.84.192
7 484 ms 424 ms 435 ms 172.18.1.162
8 * * * Request timed out.
9 585 ms 569 ms 368 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
10 564 ms 404 ms 710 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
11 539 ms 192 ms 333 ms if-ae-5-20.tcore2.PV9-Lisbon.as6453.net [80.231.159.61]
12 222 ms 396 ms 257 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13 618 ms 729 ms 390 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14 461 ms 291 ms 571 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
15 595 ms 741 ms 547 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
16 448 ms 434 ms 680 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
17 454 ms 414 ms 526 ms 195.219.83.102
18 * 664 ms * ae-1-3104.ear2.London2.Level3.net [4.69.143.190]
19 254 ms 369 ms 312 ms unknown.Level3.net [212.187.139.230]
20 * * * Request timed out.
21 601 ms 530 ms 534 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
22 493 ms * 354 ms 132.185.255.148
23 258 ms 246 ms 251 ms bbc-vip112.telhc.bbc.co.uk [212.58.244.67]
 
Johnatan56 said:
Well, seems to be my router, I think it's dying. Up to 2 seconds delay when pinging it directly, also pinged from an ethernet connected device and it had the same problem. Great for it to happen just before exams when I need to download tutorials and upload project files :(

EDIT: had to resubmit this post for ~5 seconds as it dropped again. This is annoying.
Click to expand...

Doesn't sound like a happy piece of kit.
Still, at least there's an excuse to get some new tech :) Which router are you going with?
 
Slaught3r said:
I have not posted for a while. Been giving AH time to sort their crap, but I think I have had it.

Slow connection and continuos dc's has driven me to the edge. Had enough now. Sorry Afripeeps but I am out.

Will be cancelling my stuff asap.

Cheers.
Click to expand...

Sorry to hear about the issues :(
Happy to take a look at the cause for the drops and slow speeds - have you contacted our team with any test data to review?
 
tigerminx said:
Can't even stream Netflix this morning. Running Netflix's new fast.com speed test on a 40MB DSL line gives me a max of 360 Kbps. Something is broken.
Click to expand...

Those are pretty bleak numbers :(
Is Netflix the only affected service, or is your connection slow across the board?
 
Dianysis said:
So did some more testing.

Sequence of events:

1. Tested a p2p file connected to international vpn on my AH business account - can't get more than 50 KB/s and very wonky.
2. Connect to my account with another isp and tested the same p2p file while using the same international vpn - full line speed and highly stable.
3. Connect to my 1GB free AH capped account (Critical Care had allocated me with some data for testing) and tested the same p2p file while using the international vpn - full line speed and a lot more stable than my AH business account.
4. Connected back to AH business account and back to crappy speeds/wonky speeds.


Same results also occur when not connected to international vpn.

SORT THIS OUT NOW. I have been with critical care now for over 2 weeks and no improvement. Come on.....

EDIT: Been chopping and changing between the different accounts and the results are the same as summarised above.

EDIT 2: Within the last 5 minutes the capped account is now performing like the business account in terms of wonky p2p speeds (whilst connected to international vpn) and international speeds. P2p speeds without vpn remain stable on the capped account. For now......... :(

EDIT 3: Account with other isp maxing out my line on everything thrown at it. Both with and without being connected to international vpn.

EDIT 4: The AH capped account seems to have stabilised again. The AH business account is still pretty dismal at the moment.
Click to expand...

Sorry about the issues here, however please ensure that you communicate this with our Critical Care team as they're dealing with your specific query.
 
Bashley said:
Sunday night.... Getting **** like this.
Internet very intermittent...

Tracing route to google.co.za [216.58.223.3]
over a maximum of 30 hops:

1 2 ms 1 ms 3 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * 421 ms * 72.14.237.239
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 2487 ms 66 ms 61 ms jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.
Click to expand...

Geez, that looks horrible :(
Did Telkom do any work on the exchange like you mentioned in your previous post?
 
TEXTILE GUY said:
1 1 ms 3 ms <1 ms 192.168.1.1
2 463 ms 328 ms 455 ms 169-0-4-1.ip.afrihost.co.za [169.0.4.1]
3 * * * Request timed out.
4 443 ms 407 ms 271 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 282 ms 258 ms 405 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 270 ms 307 ms 156 ms 41.162.84.192
7 484 ms 424 ms 435 ms 172.18.1.162
8 * * * Request timed out.
9 585 ms 569 ms 368 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
10 564 ms 404 ms 710 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
11 539 ms 192 ms 333 ms if-ae-5-20.tcore2.PV9-Lisbon.as6453.net [80.231.159.61]
12 222 ms 396 ms 257 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13 618 ms 729 ms 390 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14 461 ms 291 ms 571 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
15 595 ms 741 ms 547 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
16 448 ms 434 ms 680 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
17 454 ms 414 ms 526 ms 195.219.83.102
18 * 664 ms * ae-1-3104.ear2.London2.Level3.net [4.69.143.190]
19 254 ms 369 ms 312 ms unknown.Level3.net [212.187.139.230]
20 * * * Request timed out.
21 601 ms 530 ms 534 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
22 493 ms * 354 ms 132.185.255.148
23 258 ms 246 ms 251 ms bbc-vip112.telhc.bbc.co.uk [212.58.244.67]
Click to expand...

Not looking good here :(
Are these results replicated when using another ISP? Looks like exchange issues to me.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X