Afrihost New Network Feedback

Status
Not open for further replies.
Slaught3r said:
The problem is that we have been posting tests and tracerts and pings and all kinds of info for months on end. I have been struggling with crappy throughput since the Afrigreen POC, nothing has changed. Some days it's fine, other days it is basically unusable. My wife and I can't be online at the same time (4mb line) - as soon as I get home the first thing I do is make sure that no other devices are on the network (XBOX, mobile phones, TV - all get taken off the network) the only thing I leave on the network other than my gaming rig is my wife's laptop. As soon as she gets home I can tell you immediately as soon as she switches it on.

Twitch is unusable even on lowest quality, in-game streaming hovers around 300ms with anything between 5 and 30% packet loss - like watching a slide show. And that is withOUT my wife switching on the laptop. When she does that it's dead. My friend who lives in STEELPOORT in the middle of nowhere gets better pings on 3G....

Saturday evening I just dropped connection mid-game - no apparent reason. Tried opening MYBB and it says DNS name could not be resolved. Switched to Google DNS and even then I couldn't connect. There was 0 throughput for about 15 minutes before it automagically started working again. This is at 11PM - what options do I have then? Running a tracert or ping test won't help anyone at all once the line is back up, and doing it when the line is down is also not going to tell you anything except I don't have throughput.

I have been told it could be exchange related, it could be equipment related, all kinds of excuses. What I am telling you, is that you manage my line as well as my data. why don't YOU look at what the problem is? Why don't you tell me whether it is an exchange problem or whatever? Surely you can run tests on your side to determine where the problem is? Bottom line, FIX it. The first thing that goes through my head when I have connection issues is definitely NOT "oh I better run a tracert, ping test, speedtest to see whether it is my line or ISP or exchange or router or NIC or the latest software patch that is causing the issues." What I do think, however, is "oh well, here we go again."

Getting to the stage where mediocrity is acceptable is a warning sign in itself. So, instead of accepting it, I will test another couple of ISP's to see if I pick up any improvement, if I do I will cancel my package with you. If I don't I will look at another technology to provide me with the service I need.

I am done complaining and although the service (from an HR perspective) is probably the best of any of the ISP's out there, unfortunately your network and/or support teams are letting you down.
Click to expand...

Agree with most of this comment.
I have been an AH client going on six years now and have patiently lived through the lows and highs.
Afrihost, IMHO rely way too much on their customers to do testing for them. I say if you want us to run tests then pay us the going rate as you effectively are employing us to work for you!
I have done many tests when I have experienced problems, in the past, and it was mostly blamed on outside factors (exchange issues etc.) though it was refreshing to see AH at last admit defeat last year and revamp everything. Nowadays if I experience a problem I do only one test and that is go to my small back-up account and see how they are coping. Most times I find that they are running great. I keep swinging back to AH until the problem usually resolves itself.
Now, due to on going medical reasons, I spend most of my evenings streaming TV and movies but lately problems crop up at around 8.00PM and run until about 10.30PM (it is particularly bad on Saturdays). Tried to watch BGT last night but it was impossible on AH. Tried several other overseas channels and identical problem so not ITV server. Switched to back-up and streamed beautifully - no buffering.
OK so people will say well why not just move to another ISP? Simple I have several accounts with AH and the schlepp is just too much also I know that they will one day get it right. Also I turn 80 in a few months so, what's the point?
In conclusion I think that AH should seriously look at their current operations and realise that data heavy international streaming is becoming more and more widely used and need to increase their International bandwidth exponentially to cater for this sudden swing in use.
BTW I have a up to 10Mbps line in Cape Town and this runs consistently at 9.42 and 9.76. (I have a friend at Telkom)!
 
Last edited:
Same problem when using Telkom Guest Account..
Exchange overload or something.. Never had this problem before..

google-public-dns-a.google.com.png


Cant even play GOTA.IO....

300- 400ms Plus Lag.... Afrihost Network is getting bad ever month now..

Only last year was Internet Joy for me..!!!:mad:
 
Last edited:
This is unacceptable
On ADSL Business Acount!!
www.afrihost.co.za.png

And this is Ons a WISP Network!!!!
Wireless Man... !!!!.. Count the HOPS.. And check the PINGS
www.afrihost.co.za WISP.png

Log a Fault Pls and Fix this Problem.. Never had this !!
Really.. a WISP is beating a Bussiness Acount ADSL..??
 
Quad! said:
This is unacceptable
On ADSL Business Acount!!
-snip

And this is Ons a WISP Network!!!!
Wireless Man... !!!!.. Count the HOPS.. And check the PINGS
-snip

Log a Fault Pls and Fix this Problem.. Never had this !!
Really.. a WISP is beating a Bussiness Acount ADSL..??
Click to expand...

I can understand the frustration here, but we need to test on the same infrastructure to confirm where the issues are. Testing with a WISP runs via an entirely different infrastructure.

Not sure if you saw my post above yours? #10227

EDIT: I see you've already run a test with the Telkom guest account, which has seen the same issues replicated - which means your exchange is probably congested. You can further test this by using another ISP. Telkom needs to upgrade the infrastructure in the area in order to see this resolved.
 
Last edited:
AfriGuy said:
I can understand the frustration here, but we need to test on the same infrastructure to confirm where the issues are. Testing with a WISP runs via an entirely different infrastructure.

Not sure if you saw my post above yours? #10227

EDIT: I see you've already run a test with the Telkom guest account, which has seen the same issues replicated - which means your exchange is probably congested. You can further test this by using another ISP. Telkom needs to upgrade the infrastructure in the area in order to see this resolved.
Click to expand...

That is what I am asking...
Log a Fault at Telkom or someone to get this Fixed..

Like I said ... Never had this Problem...
If there was Fiber here I would have taken it..
So Network is getting worse and worse every month now... Even my Upload Sync is stuck at half speed witch I never had.
Every time You Or Telkom reset my port then my speeds a back to normal.. but only for 3-5 days then Upload Sync back to Half speed..
Then you add your bullshti story about 10% Upload of Download is correct... BULL****!!!..
Even on a 4Mbmps Line. that was working perfectly.. also shows.. only 256kbps Upload.. (Never had a Fausl for a YEAR!!!)

So.. Again .. Log a Fault to Telkom and Fix this..!!!
 
Quad! said:
That is what I am asking...
Log a Fault at Telkom or someone to get this Fixed..

Like I said ... Never had this Problem...
If there was Fiber here I would have taken it..
So Network is getting worse and worse every month now... Even my Upload Sync is stuck at half speed witch I never had.
Every time You Or Telkom reset my port then my speeds a back to normal.. but only for 3-5 days then Upload Sync back to Half speed..
Then you add your bullshti story about 10% Upload of Download is correct... BULL****!!!..
Even on a 4Mbmps Line. that was working perfectly.. also shows.. only 256kbps Upload.. (Never had a Fausl for a YEAR!!!)

So.. Again .. Log a Fault to Telkom and Fix this..!!!
Click to expand...

Just taking a wild guess and say its ASSIA related?. this was previously mentioned, Some links drop ICMP packets to reserve bandwidth for high priority traffic. I think it was Afriguy who said it?
 
Quad! said:
That is what I am asking...
Log a Fault at Telkom or someone to get this Fixed..

Like I said ... Never had this Problem...
If there was Fiber here I would have taken it..
So Network is getting worse and worse every month now... Even my Upload Sync is stuck at half speed witch I never had.
Every time You Or Telkom reset my port then my speeds a back to normal.. but only for 3-5 days then Upload Sync back to Half speed..
Then you add your bullshti story about 10% Upload of Download is correct... BULL****!!!..
Even on a 4Mbmps Line. that was working perfectly.. also shows.. only 256kbps Upload.. (Never had a Fausl for a YEAR!!!)

So.. Again .. Log a Fault to Telkom and Fix this..!!!
Click to expand...

We can't simply have a fault logged for a congestion exchange I'm afraid. A lot of the time our hands are completely tied.
PM me with your account info so we can gather the necessary info and move forward.
 
krustyrsa said:
Just taking a wild guess and say its ASSIA related?. this was previously mentioned, Some links drop ICMP packets to reserve bandwidth for high priority traffic. I think it was Afriguy who said it?
Click to expand...

Twas part of the ASSIA upgrades.
Telkom upgraded the ESR hardware which is set to not respond to ICMP - most of the country has this new hardware, so when the exchange is responding, it means the ESR hardware is still old - and most of the traceroutes we see that do respond have issues :(
 
AfriGuy said:
Twas part of the ASSIA upgrades.
Telkom upgraded the ESR hardware which is set to not respond to ICMP - most of the country has this new hardware, so when the exchange is responding, it means the ESR hardware is still old - and most of the traceroutes we see that do respond have issues :(
Click to expand...

Capture.PNG

Yeah, like above screenshot, but I don't feel the packet loss while streaming or browsing, so it's not Afrihost network issues :)....I do have to add, I have blocked 8.8.8.8 and 8.8.4.4, also running of Unotelly DNS. But that does not matter though.
 
krustyrsa said:
-snip

Yeah, like above screenshot, but I don't feel the packet loss while streaming or browsing, so it's not Afrihost network issues :)....I do have to add, I have blocked 8.8.8.8 and 8.8.4.4, also running of Unotelly DNS. But that does not matter though.
Click to expand...

Indeed. So in your case you're on the new ESR.
You can ping bras.afrihost.com to see what response time you have to the 2nd hop.
 
AG, the 10mbps premium uncapped price is too much :cry: it should be half of the cost of your 20mbps :) Tuesday moan for me lol
 
AfriGuy said:
We can't simply have a fault logged for a congestion exchange I'm afraid. A lot of the time our hands are completely tied.
PM me with your account info so we can gather the necessary info and move forward.
Click to expand...

If Quad!'s upload sync is only 256kb then it's not an exchange problem but a line problem.

@ Quad: What is your adsl mode, ADSL2+ or G.dmt? If on ADSL2+, change it to G.dmt which will help with noise on the line.
 
AH - not to be insulting or picking a fight - but how many more tests do you want? There are many many people here complaining (myself included) about issues and giving tests. Clearly there is a problem. And yes - this leaves a sour taste in the mouth given previous reoccurring issues.......
 
wingnut771 said:
If Quad!'s upload sync is only 256kb then it's not an exchange problem but a line problem.

@ Quad: What is your adsl mode, ADSL2+ or G.dmt? If on ADSL2+, change it to G.dmt which will help with noise on the line.
Click to expand...

True... but that's why I need his info via PM.
 
Dianysis said:
AH - not to be insulting or picking a fight - but how many more tests do you want? There are many many people here complaining (myself included) about issues and giving tests. Clearly there is a problem. And yes - this leaves a sour taste in the mouth given previous reoccurring issues.......
Click to expand...

I believe you're in touch with our Critical Care team to address your specific query?
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X