Afrihost POC Network - Afrigreen Feedback

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Vio said:
What is this $h!t? It started around 7-8pm
Tracing route to www.afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.1
2 11 ms 11 ms 11 ms 169-0-23-1-access.afrihost.co.za [169.0.23.1]
3 121 ms 117 ms 115 ms ipc-rx-b-access.afrihost.co.za [169.1.1.238]
4 147 ms 140 ms 140 ms 41.170.79.236
5 128 ms 129 ms 134 ms 41.160.2.33
6 123 ms 119 ms 124 ms mtnns-2.jinx.net.za [196.223.14.31]
7 127 ms 128 ms 138 ms jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]

8 194 ms 238 ms 311 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.21
7]
9 203 ms 284 ms 147 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

Trace complete.
Click to expand...

That latency looks terrible. We do find that sometimes traceroutes show higher latency than ping tests. Could you please try running a straight ping to the domain or IP and seeing if it reports differently?
 
NewBiks said:
OK so performance was restored for a really short amount of time, Twitch is completely effed now. Afrihost please step up your game.
Click to expand...

Twitch was running great for a while and yesterday when we tested. Will check with the team if anything might have changed :(
 
steel_dog said:
Hi all,
Issues in CPT this evening.
Latency is high and speeds are awfully low. 20mbps line. Speeds <9mbps.
Saix Speedtest to the Rosebank server
Code: 
Last Result:
Download Speed: 5646 kbps (705.8 KB/sec transfer rate)
Upload Speed: 1425 kbps (178.1 KB/sec transfer rate)
Latency: 140 ms
2015/09/09, 9:12:57 PM

Seeing packet loss. :cry:
Code: 
Start: Wed Sep  9 21:17:54 2015
HOST: XXXX                                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- home.gateway.home.gateway            0.0%    10    0.8   0.7   0.4   1.0   0.0
  2.|-- 169-0-62-1-access.afrihost.co.za     0.0%    10    9.8   8.9   8.6   9.8   0.0
  3.|-- 41.170.79.230                       30.0%    10  158.5 140.0 126.6 158.5  10.7
  4.|-- 41.170.79.236                        0.0%    10  130.3 122.4 100.2 142.9  15.2
  5.|-- 41.160.2.33                          0.0%    10  166.0 141.0 112.7 166.0  16.5
  6.|-- mtnns-2.jinx.net.za                 10.0%    10  134.0 126.0 116.2 137.5   7.7
  7.|-- jh-cr-1.za-jh-pr-1.za-a.mtnns.net    0.0%    10  127.7 128.1 120.4 136.9   5.5
  8.|-- jh-dca-1.za--jh-cr-1.za-a.mtnns.net  0.0%    10  110.2 127.0 110.2 153.0  15.2
  9.|-- www.afrihost.com                    20.0%    10  157.9 145.1 124.5 168.2  15.7
Click to expand...

definitely seems consistent with what others reported and that packet loss is very, very concerning.

What are things like this morning for you?
 
Edduck said:
*sigh* I have not had a speedy connection in days now on my 4Mbps connection :( download speed to any service hovers around ~1.1Mbps at all times of the day :(

I just think I am cursed with an over subscribed exchange :(

Click to expand...

A traceroute will show better if this is the exchange. From the results that others have posted, best to wait until we know there are no latency problems on our general network before making any conclusions on that :(
 
Didn't have any issues for the last few days. YouTube is working perfectly with no buffering, even when playing videos in high definition. :)
 
The above two traces both show mtnns-2.jinx.net.za
Have we moved back onto MTN again, even for part of the route.
If so I think you may need to rethink that.
 
caroper said:
The above two traces both show mtnns-2.jinx.net.za
Have we moved back onto MTN again, even for part of the route.
If so I think you may need to rethink that.
Click to expand...

It's showing them routing into MTN's network to reach our website. It's not on the core network routing portion of the trace :)
 
LaraC said:
Didn't have any issues for the last few days. YouTube is working perfectly with no buffering, even when playing videos in high definition. :)
Click to expand...

Good to know. Seems like the problems reported may affect some clients and not others. We'll definitely need to figure out why.
 
AfriMan said:
That latency looks terrible. We do find that sometimes traceroutes show higher latency than ping tests. Could you please try running a straight ping to the domain or IP and seeing if it reports differently?
Click to expand...

I'm afraid I can't since it seems it was either resolved or it was load related around the IPC hop. I ran the tracert twice, ping plotter had showed the same result so the tracert for last night is valid I assure you. Indeed ping plotter was showing 3-6% packet loss on this hop:
2 11 ms 11 ms 11 ms 169-0-23-1-access.afrihost.co.za [169.0.23.1]
3 137 ms 135 ms 132 ms ipc-rx-b-access.afrihost.co.za [169.1.1.238]
 
Vio said:
I'm afraid I can't since it seems it was either resolved or it was load related around the IPC hop. I ran the tracert twice, ping plotter had showed the same result so the tracert for last night is valid I assure you. Indeed ping plotter was showing 3-6% packet loss on this hop:
2 11 ms 11 ms 11 ms 169-0-23-1-access.afrihost.co.za [169.0.23.1]
3 137 ms 135 ms 132 ms ipc-rx-b-access.afrihost.co.za [169.1.1.238]
Click to expand...

Ping plotter would also run like a traceroute so I don't know if it would avoid that anomaly we see where trace routes show latency that continuous ping does not. Maybe as a test compare with a straight ping from command line to see if you see vastly different results.
 
Our network team report that they were busy with tests around shaping until quite late last night. They've also said that we saw a bit more demand on the network than usual, probably around the Apple streaming event, so this might also have played a small role.

The tests are set to run until the end of the week, so the aim is to reduce or eliminate any impact to services, except for the intended impact to shaping on Uncapped accounts.
 
AfriMan said:
Our network team report that they were busy with tests around shaping until quite late last night. They've also said that we saw a bit more demand on the network than usual, probably around the Apple streaming event, so this might also have played a small role.

The tests are set to run until the end of the week, so the aim is to reduce or eliminate any impact to services, except for the intended impact to shaping on Uncapped accounts (this excludes the Business Uncapped).
Click to expand...

FTFY
 
AfriMan said:
Haha - i would have thought we have moved passed thinking of Business as anything but an unshaped product.

I humbly accept your addition to my post ;)
Click to expand...
Just being cautious.
Don't want any members pulling out their pitchforks and torches, now do we?

But on a side note - thanks for the heads up.
Hopefully when the tests conclude the network will be running like it should.
 
Dianysis said:
Just being cautious.
Don't want any members pulling out their pitchforks and torches, now do we?

But on a side note - thanks for the heads up.
Hopefully when the tests conclude the network will be running like it should.
Click to expand...

It definitely will. I think when there is no testing going on, we always see excellent performance so the light at the end of the tunnel is extremely bright.
 
AfriMan said:
It definitely will. I think when there is no testing going on, we always see excellent performance so the light at the end of the tunnel is extremely bright.
Click to expand...
Just please make sure the bright light isn't an oncoming train.
 
AfriMan said:
Our network team report that they were busy with tests around shaping until quite late last night. They've also said that we saw a bit more demand on the network than usual, probably around the Apple streaming event, so this might also have played a small role.

The tests are set to run until the end of the week, so the aim is to reduce or eliminate any impact to services, except for the intended impact to shaping on Uncapped accounts.
Click to expand...

Can I assume that if you are starting to shape uncapped accounts that we will get the Turbocharge button back soon?
 
Canopus said:
Can I assume that if you are starting to shape uncapped accounts that we will get the Turbocharge button back soon?
Click to expand...

Yes, definitely, that is something we are working on. We should have the same functionality when the network is fully deployed.

We are also working on making shaping more dynamic (in favour of shaping clients less if we can) and if that changes, I'll give you guys a breakdown of exactly how we will be shaping in the future.
 
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