Afrihost POC Network - Afrigreen Feedback

[slytuna]

Regular Account:

traceroute to afrihost.com (41.181.185.18), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.785 ms 2.625 ms 1.683 ms
2 105-236-14-1-esr-lo.mtnbusiness.co.za (105.236.14.1) 8.466 ms 8.554 ms 7.829 ms
3 41.181.221.218 (41.181.221.218) 131.839 ms 173.460 ms 132.699 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 131.889 ms 133.268 ms 132.606 ms
5 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 133.263 ms
rb-cr-2.za--rb-dca-2.za.mtnns.net (196.44.0.155) 133.896 ms
rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 135.218 ms
6 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 135.307 ms
jh-cr-2.za--rb-cr-1.za-b.mtnns.net (196.44.31.171) 139.272 ms 136.677 ms
7 jh-dca-1.za--jh-cr-2.za-a.mtnns.net (41.181.180.8) 136.003 ms
jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217) 137.621 ms
jh-dca-1.za--jh-cr-2.za-a.mtnns.net (41.181.180.8) 153.854 ms
8 * * *
9 * * *
10 *

(continues to do traceroute to no avail as I've had this issue before)

POC Network:
traceroute to afrihost.com (41.181.185.18), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.956 ms 2.234 ms 1.444 ms
2 169-0-56-1.ip.afrihost.co.za (169.0.56.1) 7.191 ms 12.618 ms 8.415 ms
3 169-1-1-250.ip.afrihost.co.za (169.1.1.250) 20.427 ms 67.023 ms 21.644 ms
4 41.170.79.236 (41.170.79.236) 21.005 ms 21.014 ms 19.854 ms
5 41.160.2.33 (41.160.2.33) 20.744 ms 55.099 ms 24.788 ms
6 mtnns-2.jinx.net.za (196.223.14.31) 23.842 ms 23.205 ms 23.653 ms
7 jh-cr-1.za-jh-pr-1.za-a.mtnns.net (196.44.0.73) 25.505 ms 23.178 ms 24.744 ms
8 jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217) 23.259 ms 24.016 ms 23.202 ms
9 * * *
10 * * *

 

[Slaught3r]

Things are looking much better this this morning, I can actually login into Facebook. And TeamViewer has not dropped yet today. Seems the POC turns into a pumpkin at 6 every night. Have not run any P2P traffic yet today.

^^THIS

 

[AfriGuy]

Regular Account:

traceroute to afrihost.com (41.181.185.18), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.785 ms 2.625 ms 1.683 ms
2 105-236-14-1-esr-lo.mtnbusiness.co.za (105.236.14.1) 8.466 ms 8.554 ms 7.829 ms
3 41.181.221.218 (41.181.221.218) 131.839 ms 173.460 ms 132.699 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 131.889 ms 133.268 ms 132.606 ms
5 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 133.263 ms
rb-cr-2.za--rb-dca-2.za.mtnns.net (196.44.0.155) 133.896 ms
rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 135.218 ms
6 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 135.307 ms
jh-cr-2.za--rb-cr-1.za-b.mtnns.net (196.44.31.171) 139.272 ms 136.677 ms
7 jh-dca-1.za--jh-cr-2.za-a.mtnns.net (41.181.180.8) 136.003 ms
jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217) 137.621 ms
jh-dca-1.za--jh-cr-2.za-a.mtnns.net (41.181.180.8) 153.854 ms
8 * * *
9 * * *
10 *

(continues to do traceroute to no avail as I've had this issue before)

POC Network:
traceroute to afrihost.com (41.181.185.18), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.956 ms 2.234 ms 1.444 ms
2 169-0-56-1.ip.afrihost.co.za (169.0.56.1) 7.191 ms 12.618 ms 8.415 ms
3 169-1-1-250.ip.afrihost.co.za (169.1.1.250) 20.427 ms 67.023 ms 21.644 ms
4 41.170.79.236 (41.170.79.236) 21.005 ms 21.014 ms 19.854 ms
5 41.160.2.33 (41.160.2.33) 20.744 ms 55.099 ms 24.788 ms
6 mtnns-2.jinx.net.za (196.223.14.31) 23.842 ms 23.205 ms 23.653 ms
7 jh-cr-1.za-jh-pr-1.za-a.mtnns.net (196.44.0.73) 25.505 ms 23.178 ms 24.744 ms
8 jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217) 23.259 ms 24.016 ms 23.202 ms
9 * * *
10 * * *

The Afrigreen latency reflected here looks quite good.
Could you PM me your DSL username so I can run a few checks from my end?

 

[Slaught3r]

slytuna, whereabouts do you live? I get the exact same experience.

Sent through a couple of tracerts, but have not heard anything and the experience is ongoing.

 

[AfriGuy]

slytuna, whereabouts do you live? I get the exact same experience.

Sent through a couple of tracerts, but have not heard anything and the experience is ongoing.

Do you see similar latency results?

 

[Emissary_Of_Pain]

Any billing disputes need to be done via our Accounts team directly.

No help at all, the accounts person did give out Gian's email saying I should email him.

Am I allowed to post his email here, maybe if we all spam the hell out of him, we could get some real answers


:::EDIT:::

Obviously I am not allowed but it's an enticing option

 

[AfriGuy]

No help at all, the accounts person did give out Gian's email saying I should email him.

Am I allowed to post his email here, maybe if we all spam the hell out of him, we could get some real answers


:::EDIT:::

Obviously I am not allowed but it's an enticing option

There needs to be a clear distinction between what is posted on a public forum and either a PM or email. Some conversations are private.
I also feel that wanting to spam Gian's mailbox only hinders everyone else trying to get help via that channel. I'm sorry you aren't happy with your account - but wanting to post email threads/ spam a mailbox really isn't a good approach.

 

[Emissary_Of_Pain]

AfriRed

Tracing route to afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 144 ms 171 ms 177 ms 41.181.221.249
4 41 ms 53 ms 59 ms 41.181.221.250
5 183 ms 239 ms 303 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 279 ms 323 ms 311 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 310 ms 350 ms 187 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

Trace complete.



AfriGreen

Tracing route to afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 20 ms 17 ms 18 ms 169-1-1-249.ip.afrihost.co.za [169.1.1.249]
4 19 ms 19 ms 17 ms 169-1-1-250.ip.afrihost.co.za [169.1.1.250]
5 19 ms 16 ms 17 ms 41.170.79.236
6 17 ms 17 ms 17 ms 41.160.2.33
7 19 ms 21 ms 20 ms mtnns-2.jinx.net.za [196.223.14.31]
8 21 ms 20 ms 21 ms jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]

9 20 ms 20 ms 20 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.21
7]
10 20 ms 21 ms 20 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

Trace complete.



These were the best of the 10 runs on each account ... ... Also, while the AG seems great, the speeds I am getting do not reflect that same sentiment

 

[Emissary_Of_Pain]

There needs to be a clear distinction between what is posted on a public forum and either a PM or email. Some conversations are private.
I also feel that wanting to spam Gian's mailbox only hinders everyone else trying to get help via that channel. I'm sorry you aren't happy with your account - but wanting to post email threads/ spam a mailbox really isn't a good approach.

I know this, which is why I never posted and still said I know I am not allowed.

But find me 1 CEO that cares about 1 email compared to half his user base emailing him about poor service. That was my thinking.

Either way I won't be emailing Gian just to get an automated response.

 

[AfriGuy]

I know this, which is why I never posted and still said I know I am not allowed.

But find me 1 CEO that cares about 1 email compared to half his user base emailing him about poor service. That was my thinking.

Either way I won't be emailing Gian just to get an automated response.

Gian replies to every mail that reaches him, so it's probably best to mail him and see what the response is. I'm pretty sure it'll be more than an auto response.

 

[Francois Marais]

Im surprised you took so long

Yeah.... Thought things could get better. Boy was I wrong!

 

[standerr]

Gian replies to every mail that reaches him, so it's probably best to mail him and see what the response is. I'm pretty sure it'll be more than an auto response.

AfriGuy I don't want to call you a liar, but I'm 100% that statement not to be true. I've emailed Gain before with a very legitimate complaint about how you guys manage the main website status page. At that stage it was constantly showing green, but things were not running smoothly and was admitted by everyone. I did not even get a response from him.

 

[standerr]

Afri*. I have to just have my say about the current network issues, because I get frustrated about some of the statements you guys make.

Most of us understand that AfriGreen is a POC network and everything that goes with that. When people complain about it they get the standard response: "It's a POC so things should go wrong. If you have a problem try the MTN one".
The problem is that us as business customers are assisting you, but also doing this out of necessity. Even though you guys state that we can use the MTN network if the POC is giving issues, the MTN network is the main reason we're trying the POC. So we're basically stuck having to hunt from network to network until we find the one working best at that time.

As a customer for me there are very little other options out there. For the price of your business accounts I have not seen any alternative. Obviously when it's not working anything is better, but when it does it's amazing.

 

[Slaught3r]

Do you see similar latency results?

Not at the moment - I am not at home. It is intermittent and doesn't last long. It usually happens after 6PM. I have posted my tracert results previously on this thread, definitely not going to run tracerts every time it happens, because I will spend my time running tracerts between 6PM and 9PM daily.

I know this should be done to help you guys isolate the problem so you can fix it, but what is 100 tracerts from 100 people going to tell you that 1 tracert from 100 people isn't?

The ping spikes along with the regular DNS errors tells me that there is a routing issue on your network. I do not know a lot about networks and never professed to, but the little I do know is that this seems to be where your issue is. If this happens to me again I will run another tracert (will leave my cmd screen running in the background so I can try and capture it) and post the results here. Again.

After running the tracert I will switch to AfriVanilla (resynch all my devices, again, reset my unotelly, again) and see if it happens again. If it does, I will run a tracert again and post the results here again.

 

[AfriGuy]

AfriGuy I don't want to call you a liar, but I'm 100% that statement not to be true. I've emailed Gain before with a very legitimate complaint about how you guys manage the main website status page. At that stage it was constantly showing green, but things were not running smoothly and was admitted by everyone. I did not even get a response from him.

Sorry about that, I'll gladly follow up on it for you if you'd like?

Afri*. I have to just have my say about the current network issues, because I get frustrated about some of the statements you guys make.

Most of us understand that AfriGreen is a POC network and everything that goes with that. When people complain about it they get the standard response: "It's a POC so things should go wrong. If you have a problem try the MTN one".
The problem is that us as business customers are assisting you, but also doing this out of necessity. Even though you guys state that we can use the MTN network if the POC is giving issues, the MTN network is the main reason we're trying the POC. So we're basically stuck having to hunt from network to network until we find the one working best at that time.

As a customer for me there are very little other options out there. For the price of your business accounts I have not seen any alternative. Obviously when it's not working anything is better, but when it does it's amazing.

I fully understand the frustrations here, but the important bit is that we're improving the network - as we speak equipment is being deployed.

 

[KillerBOB]

I managed to get a credit note issued today after fighting with Afrihost for the last few days. Needless to say, but once I've used that credit note (next month) I'm out like apartheid. Been a customer for a long time, but this POC rubbish has pushed me away. Tired of paying for a service I'm not getting. The Afrihost of today is most certainly not the company I used to rave about years ago.

 

[slytuna]

@ Slaught3r Am based in DBN North by the umgeni bridge side. Have had this issue since forever despite numourous emails.

@Afriguy will send pm with details now. Actually got an unhindered Dota game in so Im feeling better now.

 

[NewBiks]

Just a quick question. How do I get my line back to Telkom to transfer to my new ISP?



Never mind. Got it

Please PM how you did this, I would like to know how long it took.

 

[AfriGuy]

I managed to get a credit note issued today after fighting with Afrihost for the last few days. Needless to say, but once I've used that credit note (next month) I'm out like apartheid. Been a customer for a long time, but this POC rubbish has pushed me away. Tired of paying for a service I'm not getting. The Afrihost of today is most certainly not the company I used to rave about years ago.

Sorry to hear you'll be leaving us. I promise you we're working hard on a solid production network based off of Afrgreen - so things will get better going forward

 

[AfriGuy]

@ Slaught3r Am based in DBN North by the umgeni bridge side. Have had this issue since forever despite numourous emails.

@Afriguy will send pm with details now. Actually got an unhindered Dota game in so Im feeling better now.

Thanks, will follow up on the PM in a few mins.