Afrihost POC Network - Afrigreen Feedback

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AfriGuy said:
That's exactly what's happened though, we aren't loading more clients onto the network.
Feedback is always valued, it's foolish to just cut things short.
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When people on this thread give you positive feedback you celebrate. When the negative feedback starts rolling in you say it is because of the limited POC network and the message is basically that we have to wait for the production roll out. Do you really value ALL feedback? Or do you just want us to help you tell the good story? Add to this that my service that I pay for is up and down like a yo-yo.
 
jmacc said:
It is all about tolerance. If you are already operating close to the edge it will not take much to push the user experience off the rails. Common sense really. The basics needs to be done correctly. If they repeat this in the new shiny production network we'll have a problem. Like they say - Anything above 25 is suspicious
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I've mentioned before though, the client experience was never going to be on par with what will be offered on production. It's a test network - we've seen drops when we implemented changes. And some changes hadn't gone as planned and caused some issues.

Think of it like a beta piece of software. It may work, but it may not. I really need to stress the point here, that Afrigreen has performed well, the feedback everyone has posted here is and has been extremely valuable.
 
jmacc said:
When people on this thread give you positive feedback you celebrate. When the negative feedback starts rolling in you say it is because of the limited POC network and the message is basically that we have to wait for the production roll out. Do you really value ALL feedback? Or do you just want us to help you tell the good story? Add to this that my service that I pay for is up and down like a yo-yo.
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I don't think you're looking at the bigger picture here. See a post from me a few mins ago - we always look at tests and will troubleshoot anything out of the ordinary.
 
AfriGuy said:
I've mentioned before though, the client experience was never going to be on par with what will be offered on production. It's a test network - we've seen drops when we implemented changes. And some changes hadn't gone as planned and caused some issues.

Think of it like a beta piece of software. It may work, but it may not. I really need to stress the point here, that Afrigreen has performed well, the feedback everyone has posted here is and has been extremely valuable.
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Yes lets do that. Does Microsoft sell their beta software to their users or do they provide it for free in exchange for the test results?
 
jmacc said:
Yes lets do that. Does Microsoft sell their beta software to their users or do they provide it for free in exchange for the test results?
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I think we can debate the topic for hours.
Either way, we're making improvements and concentrating on rolling out the production network.
 
AfriGuy said:
I don't think you're looking at the bigger picture here. See a post from me a few mins ago - we always look at tests and will troubleshoot anything out of the ordinary.
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Ditto. You charge customers to test your "beta" product. That is the bigger picture.
 
AfriGuy said:
I think we can debate the topic for hours.
Either way, we're making improvements and concentrating on rolling out the production network.
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What is happening here is definitely not right nor fair on your customers.
 
jmacc said:
Yes lets do that. Does Microsoft sell their beta software to their users or do they provide it for free in exchange for the test results?
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Afrihost provided most of the testers with 100Gb AfriThanks data which they could use on either network.
 
LaraC said:
Afrihost provided most of the testers with 100Gb AfriThanks data which they could use on either network.
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That means nothing if you cannot even get through your data that you pay for due to a broken network.
 
AfriGuy said:
:(
This matches what I'm seeing on monitoring. This is definitely something that will be fixed up in production.
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And it is continuing its downward spiral - I really wish I had your optimism for the production version ... time will tell, I am sure :)

/snip

Ping statistics for 95.172.91.23:
Packets: Sent = 153, Received = 151, Lost = 2 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 197ms, Maximum = 411ms, Average = 209ms

In conclusion, I suppose this exercise just proves what I have been seeing all along on my ping plotter tests are pretty accurate :(
 
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Dianysis said:
Yeah and nothing ever comes of it.
But heck what do I know.
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While it's obviously a priority for us, our top priority is getting the production IPC rolled out.

Dianysis said:
I realise that - but then you guys will have to get creative.
I mean my money is just as good as the capped users.
I am sure there are ways and means to show your appreciation - the capped users aren't the only ones going through this POC testing.
Just giving to capped users is in my opinion just SWAK.
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Absolutely agree, and we certainly are grateful to every single client helping us run testing on Afrigreen. I'm sure we'll have something special organised for everyone.
 
Igor III said:
And it is continuing its downward spiral - I really wish I had your optimism for the production version ... time will tell, I am sure :)

/snip

Ping statistics for 95.172.91.23:
Packets: Sent = 153, Received = 151, Lost = 2 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 197ms, Maximum = 411ms, Average = 209ms
Click to expand...

Time will tell indeed. It's a big step forward.
And with it being based off rules from Afrigreen - it's basically a highlights reel of Afrigreen :)
 
AfriGuy said:
While it's obviously a priority for us, our top priority is getting the production IPC rolled out.
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Well it was enough of a priority to come up with the idea of the 100gb AfriThanks for the capped accounts. Anyways, I will stop winging now. I really don't have the energy anymore. Just don't think it is right. But anyways. Cheers. Have a good evening.
 
Igor III said:
And it is continuing its downward spiral - I really wish I had your optimism for the production version ... time will tell, I am sure :)

/snip

Ping statistics for 95.172.91.23:
Packets: Sent = 153, Received = 151, Lost = 2 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 197ms, Maximum = 411ms, Average = 209ms
Click to expand...

If your account is anything like mine, do yourself a favour and run a pingpath test. Then switch accounts to another ISP and do the same test. You'll be in for a real eye opener.
 
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