Afrihost POC Network - Afrigreen Feedback

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HTTP downloads are flying smoothly on Afrigreen at the moment, this is of course marvelous BUT it seems when downloading 100% of the available bandwidth is used, web pages won't open, devices connected to the network can't access the net, not even updates on GooglePlay. Basically everything else grinds to a halt, if I disable the downloads things return to normal.

I do not want to activate Business optimization as my old account when working allowed for all devices to connect and do whatever was needed while downloads were in progress.

Also it seems Business optimization is (active as in working not as in active in my profile).. I noticed this last night when testing download speeds (which at first were not at all impressive) Checking the clientzone I saw Optimization was checked by default, which I disabled. There was a definite difference in download speed after that.

Account type:
6Mbps Business DSL

Location:
Pretoria
 
Last edited:
Port Elizabeth
6 mb line cap account
YouTube 720 is fine hd is slow
Downloading is fine full line speed
Trace route is fine to you tube
ImageUploadedByTapatalk1436989036.040120.jpg
Trace to uadaudio.com
ImageUploadedByTapatalk1436989206.031206.jpg
Speed test jhb

ImageUploadedByTapatalk1436989432.627818.jpg

Cape Town
ImageUploadedByTapatalk1436989558.217354.jpg
 
waterbaby said:
HTTP downloads are flying smoothly on Afrigreen at the moment, this is of course marvelous BUT it seems when downloading 100% of the available bandwidth is used, web pages won't open, devices connected to the network can't access the net, not even updates on GooglePlay. Basically everything else grinds to a halt, if I disable the downloads things return to normal.
Click to expand...

You should set up QoS on your router. I have mine set to the default Expedited Forwarding profile (EF). On this profile, all VOIP data and things like Skype/Hangouts go out first. Then the priority moves to gaming, then to browsing, then to streaming and finally to downloading. I can have someone watching Netflix, while another Skypes, while I'm in a game using Mumble for VOIP, and on a 4Mb line that's not bad.
 
Here's my feedback. My location is Jeffreys Bay, on a 4Mb line. I was on a free 1GB capped account, which I kept on hand for testing every few weeks/months.

Speedtest (MyBB) to Cape Town:
231291344.png


Speedtest (MyBB) to Johannesburg:
231291890.png


Speedtest (default):
4507806693.png


Speedtest to Frankfurt, Germany Vodafone DE:
4507890852.png


Pings to afrihost.co.za:
Code: 
Pinging www.afrihost.co.za [41.181.185.18] with 32 bytes of data:
Reply from 41.181.185.18: bytes=32 time=54ms TTL=55
Reply from 41.181.185.18: bytes=32 time=54ms TTL=55
Reply from 41.181.185.18: bytes=32 time=54ms TTL=55
Reply from 41.181.185.18: bytes=32 time=53ms TTL=55

Ping statistics for 41.181.185.18:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 53ms, Maximum = 54ms, Average = 53ms

Pings to nag.co.za:
Code: 
Pinging www.nag.co.za [197.221.12.190] with 32 bytes of data:
Reply from 197.221.12.190: bytes=32 time=61ms TTL=56
Reply from 197.221.12.190: bytes=32 time=62ms TTL=56
Reply from 197.221.12.190: bytes=32 time=61ms TTL=56
Reply from 197.221.12.190: bytes=32 time=61ms TTL=56

Ping statistics for 197.221.12.190:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 61ms, Maximum = 62ms, Average = 61ms

Pings to Mybroadband:

Code: 
Pinging www.mybroadband.co.za [197.242.89.170] with 32 bytes of data:
Reply from 197.242.89.170: bytes=32 time=51ms TTL=55
Reply from 197.242.89.170: bytes=32 time=51ms TTL=55
Reply from 197.242.89.170: bytes=32 time=52ms TTL=55
Reply from 197.242.89.170: bytes=32 time=51ms TTL=55

Ping statistics for 197.242.89.170:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 51ms, Maximum = 52ms, Average = 51ms

Pings to anandtech.com:
Code: 
Pinging www.anandtech.com [192.65.241.100] with 32 bytes of data:
Reply from 192.65.241.100: bytes=32 time=336ms TTL=105
Reply from 192.65.241.100: bytes=32 time=329ms TTL=105
Reply from 192.65.241.100: bytes=32 time=329ms TTL=105
Reply from 192.65.241.100: bytes=32 time=329ms TTL=105

Ping statistics for 192.65.241.100:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 329ms, Maximum = 336ms, Average = 330ms

Tracert to Youtube:
Code: 
Tracing route to youtube-ui.l.google.com [216.58.223.14]
over a maximum of 30 hops:

  1    10 ms    10 ms    10 ms  169-0-41-1-access.afrihost.co.za [169.0.41.1] 
  2    89 ms    56 ms    57 ms  41.170.79.230 
  3    55 ms    55 ms    54 ms  41.170.79.236 
  4    55 ms    54 ms    54 ms  google.jb1.napafrica.net [196.46.25.166] 
  5    55 ms    54 ms    57 ms  72.14.237.239 
  6    54 ms    55 ms    55 ms  jnb01s07-in-f14.1e100.net [216.58.223.14] 

Trace complete.

UnoDNS thinks I am here:
Capture.jpg

If I set the DNS to my UnoDNS settings (earlier tests to Netflix without UnoDNS settings resulted in time out errors due to Netflix's geolocation stuff):

Code: 
Pinging www.netflix.com.netflix-cluster.unostructure.com [173.208.224.45] with 32 bytes of data:
Reply from 173.208.224.45: bytes=32 time=330ms TTL=39
Reply from 173.208.224.45: bytes=32 time=329ms TTL=39
Reply from 173.208.224.45: bytes=32 time=329ms TTL=39
Reply from 173.208.224.45: bytes=32 time=329ms TTL=39

Ping statistics for 173.208.224.45:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 329ms, Maximum = 330ms, Average = 329ms

Finally, Youtube performance:

Capture2.jpg

The buffer runs ahead eventually, but my account with Crystal Web flatlines it at 3.0Mb/s after their recent changes to their network. Seeing sub-1.7Mb/s speeds on Youtube again is disappointing. 33 frames were dropped at the beginning of the video while the buffer struggled to run ahead. I'd try 720p60 videos, but I know I'm going to have a bad time.

Downloading the Catalyst 15.7 drivers from AMD doesn't use all the available bandwidth, sits around 303KB/s average. Downloading a PDF file from my backups on OneDrive does not max out the bandwidth, that sits at ~280KB/s. Streaming from Twitch is poor as well, it can't stay at a reasonably flat rate for long. Altogether not a bad deal, but not a great one either. The local lag induced at hop 2 in my tracerts is not doing you any favours.
 
Last edited:
C:\Users\Henri>tracert www.afrihost.com

Afrigreen:
NA4lXWC.png


Tracing route to www.afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 * * * Request timed out.
3 232 ms 156 ms 102 ms 41.170.79.229
4 42 ms 41 ms 40 ms 41.170.79.230
5 40 ms 60 ms 38 ms 41.170.79.236
6 42 ms 42 ms 60 ms 41.169.27.249
7 42 ms 42 ms 39 ms 172.18.1.59
8 44 ms 43 ms 350 ms mtnns-2.jinx.net.za [196.223.14.31]
9 46 ms 45 ms 52 ms jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]

10 44 ms 43 ms 42 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.21
7]
11 91 ms 42 ms 51 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]


Old Network:
gt314Cs.png


C:\Users\Henri>tracert www.afrihost.com

Tracing route to www.afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 * * * Request timed out.
3 27 ms 22 ms 22 ms 41.181.222.101
4 22 ms 18 ms 19 ms 41.181.222.102
5 70 ms 21 ms 20 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 27 ms 22 ms 22 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 42 ms 39 ms 42 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]

8 44 ms 39 ms 39 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.21
7]
9 41 ms 39 ms 41 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

Trace complete.

In Cape Town afrigreen not performing for me so well. Guess you guys more focusing on downloading probably.
 
Last edited:
Afrihost Uncapped 4 Mbps

Code: 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\System32>tracert [url]www.google.co.za[/url]

Tracing route to [url]www.google.co.za[/url] [216.58.223.35]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms my.router
  2     9 ms    12 ms    15 ms  105-236-3-129-esr-lo.mtnbusiness.co.za [105.236.
3.129]
  3    43 ms    25 ms    42 ms  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
  4   116 ms   114 ms   100 ms  rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
  5    19 ms    29 ms    20 ms  jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
  6    26 ms    18 ms    14 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  7    12 ms    11 ms    14 ms  rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
  8    32 ms    28 ms    31 ms  41.181.139.99
  9   217 ms   183 ms     *     72.14.194.74
 10    14 ms    17 ms    16 ms  72.14.239.129
 11    30 ms    35 ms    28 ms  jnb01s08-in-f35.1e100.net [216.58.223.35]

Trace complete.

C:\Windows\System32>tracert [url]www.google.co.za[/url]

Tracing route to [url]www.google.co.za[/url] [216.58.223.35]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  my.router
  2     8 ms     8 ms     7 ms  105-236-3-129-esr-lo.mtnbusiness.co.za [105.236.
3.129]
  3    10 ms    10 ms    10 ms  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
  4    11 ms    15 ms    15 ms  rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
  5    48 ms    23 ms    10 ms  jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
  6    12 ms    11 ms    17 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  7    11 ms    34 ms    24 ms  rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
  8    32 ms    28 ms     *     41.181.139.99
  9    47 ms    33 ms    32 ms  72.14.194.74
 10    11 ms    12 ms    12 ms  72.14.239.129
 11    19 ms    28 ms    20 ms  jnb01s08-in-f35.1e100.net [216.58.223.35]

Trace complete.

C:\Windows\System32>

Afrigreen

Code: 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\System32>tracert www.google.co.za

Tracing route to www.google.co.za [216.58.223.3]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  my.router
  2   285 ms   183 ms   207 ms  169-0-14-1-access.afrihost.co.za [169.0.14.1]
  3   225 ms   206 ms   232 ms  41.170.79.230
  4   285 ms   258 ms   207 ms  41.170.79.236
  5   238 ms   131 ms   156 ms  google.jb1.napafrica.net [196.46.25.166]
  6   226 ms   260 ms   284 ms  72.14.237.239
  7    11 ms    10 ms    11 ms  jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

C:\Windows\System32>tracert www.google.co.za

Tracing route to www.google.co.za [216.58.223.3]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  my.router
  2   324 ms   351 ms   374 ms  169-0-14-1-access.afrihost.co.za [169.0.14.1]
  3   375 ms   373 ms   328 ms  41.170.79.230
  4   366 ms   192 ms   339 ms  41.170.79.236
  5   359 ms   281 ms   308 ms  google.jb1.napafrica.net [196.46.25.166]
  6   351 ms   328 ms   374 ms  72.14.237.239
  7   355 ms   374 ms   374 ms  jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

C:\Windows\System32>tracert www.google.com

Tracing route to www.google.com [216.58.223.36]
over a maximum of 30 hops:

  1    <1 ms    <1 ms     1 ms  my.router
  2   317 ms   275 ms   250 ms  169-0-14-1-access.afrihost.co.za [169.0.14.1]
  3   248 ms   249 ms   274 ms  41.170.79.230
  4   346 ms   374 ms   299 ms  41.170.79.236
  5   266 ms   196 ms   146 ms  google.jb1.napafrica.net [196.46.25.166]
  6    44 ms    51 ms    79 ms  72.14.239.129
  7   183 ms   152 ms   188 ms  jnb01s08-in-f36.1e100.net [216.58.223.36]

Trace complete.

C:\Windows\System32>
 
Morning Everyone

I just firstly want to say - a huge thank you to everyone that has posted their feedback. This is really super valuable to the network team, you guys are really pushing the testing ahead by leaps and bounds! Helps to test with the right crowd, I guess ;)

Just a reminder that there are a couple of known issues, which we are aware of (was also included in Gian's email):

Geolocation might still not be working. We work with MaxMind, who updates geolocation databases for all the major providers like Speedtest etc. So we've given them the IP range for us, but we need to wait for the service providers to update their databases. We saw this take a little time with the move over to MTN 3 years ago. Please be patient, it will come right :)

If you're in the East or the South, you're going to see anywhere from an extra 15ms to 60ms of latency, especially depending on where your destination ping is. So if you're in the South, you're going to break out in JHB, then make the trip back to the South to ping a local server. This will be totally different when we have local IPC in the major locations as we currently have on our existing network.

If there are any other known issues (which we can't immediately resolve) I'll post them up here so you can factor into your tests.

Thanks again everyone - you are super awesome for helping us get this right :)
 
I am (perhaps overly) concerned that pages like YouTube and Netflix just do not open or are very very poor.
What is AH doing with the shaping / policies for streaming?
 
mpdjhb said:
I am (perhaps overly) concerned that pages like YouTube and Netflix just do not open or are very very poor.
What is AH doing with the shaping / policies for streaming?
Click to expand...

Shouldn't be the case. I was definitely able to open YouTube on my side yesterday. Was unfortunately studying last night, so I didn't run much testing on my side. Also heard from one of the network guys that Netflix should be working as well. Please pop that into the ClientZone submission form, we need to make sure those are working and possibly contact you to test.

Shaping is basically the same as it was on the MTN network. We're using different technology, so it may take some adjustment to transfer the policies but we'll do everything we can to make them exactly the same for now if the new kit allows this.
 
BigBear said:
AfriGreen is very slow and High pings compared to Normal Today..
Click to expand...

Can you post a traceroute so I can check that out? My report shows normal pings. I only have very high level, rudimentary reports right now. Will definitely help :(
 
AfriMan said:
Not sure I am aware of that one. Is that a site that is not loading? Can you please paste a traceroute so I can see where the traffic is being blocked or incorrectly routed?
Click to expand...
Site not loading. Will run a trace route this afternoon evening .
 
C:\>tracert www.carbonite.co.za

Tracing route to www.carbonite.co.za [196.46.186.152]
over a maximum of 30 hops:

1 * * * Request timed out.
2 46 ms 45 ms 45 ms 41.170.79.229
3 46 ms 43 ms 44 ms 41.170.79.230
4 46 ms 45 ms 45 ms 41.170.79.236
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\>
 
AfriMan said:
Awesome - thanks. We'll also test on our side. have you submitted this in ClientZone?
Click to expand...
Not as yet. Going to submit a whole buch of test results on there tonight .
Hopefully can help you guys out.
 
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