Afrihost POC Network - Afrigreen Feedback

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Account type: 2mb Capped
Location: Johannesburg
Speedtest result:
Download Speed: 975 kbps (121.9 KB/sec transfer rate)
Upload Speed: 417 kbps (52.1 KB/sec transfer rate)
Latency: 10 ms
Jitter: 25 ms
7/27/2015, 11:05:38 PM

Comments: Occasional problems with standard HTTP requests. Slow loads and one or two time outs. Download speeds for dropbox and steam ect peak and then drop very low.
 
Odly said:
Account type: 2mb Capped
Location: Johannesburg
Speedtest result:
Download Speed: 975 kbps (121.9 KB/sec transfer rate)
Upload Speed: 417 kbps (52.1 KB/sec transfer rate)
Latency: 10 ms
Jitter: 25 ms
7/27/2015, 11:05:38 PM

Comments: Occasional problems with standard HTTP requests. Slow loads and one or two time outs. Download speeds for dropbox and steam ect peak and then drop very low.
Click to expand...

You sure you are syncing at 2048?
 
Morning Everyone

As some of you know, things went a little South last night, so many people would have had no connectivity, especially from around 5:30pm, and it took us a while to get things back up.

Everything seems mostly normal again. I'm happy to replicate any issues that are still lingering from yesterday on our normal Afrigreen DSL line here, so please keep the feedback coming.
 
Odly said:
Account type: 2mb Capped
Location: Johannesburg
Speedtest result:
Download Speed: 975 kbps (121.9 KB/sec transfer rate)
Upload Speed: 417 kbps (52.1 KB/sec transfer rate)
Latency: 10 ms
Jitter: 25 ms
7/27/2015, 11:05:38 PM

Comments: Occasional problems with standard HTTP requests. Slow loads and one or two time outs. Download speeds for dropbox and steam ect peak and then drop very low.
Click to expand...

Ping looks great, but speed is poor for 2Mbps. Is that the general throughput you get on this line?
 
I received this from Afrihost at 2am:

I trust you are well.

Our sincere apologies for the delayed response and the internet connection issues.

Please note that I have interrogated your line and noticed that it is syncing at 10 Mbps showing no defects,the
only problem I observed was a "Lost Carrier" fault which has been closing your internet sessions for the past
week.

The fault means that there is a problem between the Telkom filter and the router. Kindly disconnect all the cables on
the Telkom filter and only connect the router. It is recommended that you reboot your router. Monitor your internet session
for 15 to 20 minutes and then reconnect the unplugged cables on the router.

Have a great day and let me know if there's anything else!

I'm so tired of this...
 
Splatgrave said:
I received this from Afrihost at 2am:

I trust you are well.

Our sincere apologies for the delayed response and the internet connection issues.

Please note that I have interrogated your line and noticed that it is syncing at 10 Mbps showing no defects,the
only problem I observed was a "Lost Carrier" fault which has been closing your internet sessions for the past
week.

The fault means that there is a problem between the Telkom filter and the router. Kindly disconnect all the cables on
the Telkom filter and only connect the router. It is recommended that you reboot your router. Monitor your internet session
for 15 to 20 minutes and then reconnect the unplugged cables on the router.

Have a great day and let me know if there's anything else!

I'm so tired of this...
Click to expand...

Lol. The line is always the issue
 
Splatgrave said:
I received this from Afrihost at 2am:

I trust you are well.

Our sincere apologies for the delayed response and the internet connection issues.

Please note that I have interrogated your line and noticed that it is syncing at 10 Mbps showing no defects,the
only problem I observed was a "Lost Carrier" fault which has been closing your internet sessions for the past
week.

The fault means that there is a problem between the Telkom filter and the router. Kindly disconnect all the cables on
the Telkom filter and only connect the router. It is recommended that you reboot your router. Monitor your internet session
for 15 to 20 minutes and then reconnect the unplugged cables on the router.

Have a great day and let me know if there's anything else!

I'm so tired of this...
Click to expand...

I think it's important to troubleshoot. Let's face it, there is always the possibility that a line can be faulty, it's winter and rainy (at least in Gauteng) so it's the season for lines to misbehave :(
 
AfriMan said:
I think it's important to troubleshoot. Let's face it, there is always the possibility that a line can be faulty, it's winter and rainy (at least in Gauteng) so it's the season for lines to misbehave :(
Click to expand...

Majority of the people's lines start behaving very well when they punch in another ISP's details in their router.

...and before I'm being accused of trolling...I'm mentioning this because I had the same "it's my line" thing over and over...when in reality it wasn't.
 
AfriMan said:
I think it's important to troubleshoot. Let's face it, there is always the possibility that a line can be faulty, it's winter and rainy (at least in Gauteng) so it's the season for lines to misbehave :(
Click to expand...

It hardly rains in Gauteng in winter...

Anyway, be that as it may, I'm more interested in how the fool "interrogated" my line :)

These responses are getting really tiring, especially considering there was most definitely a problem on your side last night, and yet AH continues blaming my line. I bet you're signing up new customers as we speak, though.
 
Splatgrave said:
It hardly rains in Gauteng in winter...

Anyway, be that as it may, I'm more interested in how the fool "interrogated" my line :)

These responses are getting really tiring, especially considering there was most definitely a problem on your side last night, and yet AH continues blaming my line. I bet you're signing up new customers as we speak, though.
Click to expand...

The errors our team reported do indicate an error somewhere along the line though. It's always good to troubleshoot so we all know where we stand, it's not to just point a finger to your line. If the experience is poor because of us we'll admit that as we've done here previously.
 
Threads gone a bit quiet so I thought I'd post a quick status:

238302093.png

Latency is good, but what is the cause of the high jitter I wonder?

Last Result:
Download Speed: 1828 kbps (228.5 KB/sec transfer rate)
Upload Speed: 418 kbps (52.3 KB/sec transfer rate)
Latency: 21 ms
Jitter: 122 ms
28 July 2015 at 1:00:45 PM SAST

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=56 time=25 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=56 time=25 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=56 time=25 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=56 time=28 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=56 time=25 ms
 
Gavin107 said:
Threads gone a bit quiet so I thought I'd post a quick status:

View attachment 238778

Latency is good, but what is the cause of the high jitter I wonder?

Last Result:
Download Speed: 1828 kbps (228.5 KB/sec transfer rate)
Upload Speed: 418 kbps (52.3 KB/sec transfer rate)
Latency: 21 ms
Jitter: 122 ms
28 July 2015 at 1:00:45 PM SAST

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=56 time=25 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=56 time=25 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=56 time=25 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=56 time=28 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=56 time=25 ms
Click to expand...

Not looking too bad.
Has the jitter been lower previously?
 
Splatgrave said:
It hardly rains in Gauteng in winter...

Anyway, be that as it may, I'm more interested in how the fool "interrogated" my line :)

These responses are getting really tiring, especially considering there was most definitely a problem on your side last night, and yet AH continues blaming my line. I bet you're signing up new customers as we speak, though.
Click to expand...

So "Interrogating" a line is a commonly used term when referring to troubleshooting Network devices.

http://www.linux-mag.com/id/899/

That "fool" was doing his work.

And just for your information we had a Highveld Thunderstorm as recently as Friday. You should seriously check your facts before you start laying into people.
 
Slaught3r said:
So "Interrogating" a line is a commonly used term when referring to troubleshooting Network devices.

http://www.linux-mag.com/id/899/

That "fool" was doing his work.

And just for your information we had a Highveld Thunderstorm as recently as Friday. You should seriously check your facts before you start laying into people.
Click to expand...

Well done. You win.

I stand by my assertion that it hardly rains here in winter, though. By your logic, one thunderstorm and Afrihost is dead. Defend them all you want, I'm getting my money back.
 
Splatgrave said:
Well done. You win.

I stand by my assertion that it hardly rains here in winter, though. By your logic, one thunderstorm and Afrihost is dead. Defend them all you want, I'm getting my money back.
Click to expand...

Telkom has a system whereby the Exchanges switch off if there is a lightning storm close by. If there was a lightning storm close by then it is due to Telkom and not Afrihost.

But agreed, yesterday evening was bad if that is what you were referring to (haven't read the posts). Was near dead from about 6:50 to 8:00 when I went to bed.
 
Johnatan56 said:
Telkom has a system whereby the Exchanges switch off if there is a lightning storm close by. If there was a lightning storm close by then it is due to Telkom and not Afrihost.

But agreed, yesterday evening was bad if that is what you were referring to (haven't read the posts). Was near dead from about 6:50 to 8:00 when I went to bed.
Click to expand...

I think we addressed and admitted to having issues yesterday too, so it definitely wasn't all smooth sailing from our end.
 
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