Afrihost POC Network - Afrigreen Feedback

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Hi

One day its working 100%, and then the next its crap again

Last Result:
Download Speed: 2996 kbps (374.5 KB/sec transfer rate)
Upload Speed: 863 kbps (107.9 KB/sec transfer rate)
Latency: 47 ms
Jitter: 2 ms
‎30‎/‎08‎/‎2015‎ ‎22‎:‎36

Really wonder if they can actually offer a service we are paying for, same happens on normal account.
 
Space said:
This high latency is just since this morning, and hadn't improved significantly by 22:40 tonight

Last Result:
Download Speed: 349 kbps (43.6 KB/sec transfer rate)
Upload Speed: 43 kbps (5.4 KB/sec transfer rate)
Latency: 801 ms
28/08/2015, 22:41:21


Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\user>tracert 155.239.255.250

Tracing route to 155.239.255.250 over a maximum of 30 hops

1 234 ms 699 ms 165 ms 192.168.0.1
2 1593 ms 796 ms 826 ms 169-0-62-1-access.afrihost.co.za [169.0.62.1]
3 1267 ms 1402 ms 1345 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
4 578 ms 610 ms 540 ms 41.170.79.236
5 1337 ms 1073 ms 1645 ms 41.160.2.33
6 1242 ms 2015 ms 2008 ms 41.160.2.69
7 1951 ms 1898 ms 1004 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
8 rrba-ip-se-2-gig-2-0-0-109.telkom-ipnet.co.za [196.43.52.170] reports: Des
tination host unreachable.

Trace complete.

C:\Users\user>
Click to expand...

This looks like high latency to your router. Maybe check that you don't have any big downloads running in the background or an anti-virus or firewall delaying your traffic :(
 
Syco said:
I too have the VOX 100GB deal as my backup and agree that their service is awesome. I took it also for the fact that they carry over data that belongs to me as I have paid for it, something that AH seems not to 'get'.
I understand that the Consumer Council is going to expand it's investigation into Mobile networks Prepaid Data non carry-over to ISP's as clearly some ISP's are doing what the Network operators are doing:
“The network operators provide you with a month, whereas section 63 of the Consumer Protection Act says you must be afforded three years to consume the data,”

While the NCC investigation is studying terms and conditions of mobile contracts, or postpaid deals, the section of the Consumer Protection Act deals with terms such as ‘prepaid’.

Section 63 (2) of the Consumer Protection Act states:

“A prepaid certificate, card, credit, voucher or similar device contemplated in subsection (1) does not expire until the earlier of:
a) the date on which its full value has been redeemed in exchange for goods or services or future access to services or (b) three years after the date on which it was issued, or at the end of a longer or extended period agreed by the supplier at any time.”
Click to expand...

There is a lot of talk around this issue. I think the main contention is that this specifically refers to vouchers redeemed for service, which is very different from direct prepaid data provision. All the major networks have weighed in on this in pretty much the same way, but we are always ready to abide by the decision of the regulators if they decide that data provision needs to be included in that, but my personal opinion is that this will ultimately affect the general consumer negatively.
 
LaraC said:
Upload, download and ping are normal but jitter which was usually between 0 and 5 ms have gone up to over 200 ms.

View attachment 288906

Last Result:
Download Speed: 8295 kbps (1036.9 KB/sec transfer rate)
Upload Speed: 880 kbps (110 KB/sec transfer rate)
Latency: 44 ms
Jitter: 269 ms
‎2015‎-‎08‎-‎29‎ ‎15‎:‎13‎:‎23
Click to expand...

Jitter definitely looks pretty horrible here. Did you run any further tests or note when this changed?
 
Rusitu said:
eff me, what a long day of frustrating usage of afrigreen. To be honest the past 2 weeks have been heaven with Afrigreen, but since yesterday, everything just went to sh***. I kept hoping things would somehow improve within 48 hours, but i have given up and reverted to my back up. I have had enough of this, even spotify is buffering, are you kidding me?
Click to expand...

Sorry that you had a poor experience here. Afrigreen was mostly fine for me this weekend, but I did not test anything more major that a few downloads and some YouTube, all of which seemed fine when I tested.

Did you notice if there were particular times when your experience was poor?
 
KoolDaffy said:
Browsing incredibly slow at the moment. With pretty much any site I try.
Click to expand...

That sucks. I was definitely doing a lot of browsing on Saturday evening for my studies, and I didn't pick up any issues on my side.

Have the team contacted you regarding the Windows 7/Browsing issue we're trying to recreate?
 
8-BALL said:
Yeah really not great YT buffering on 360p even though its resolving locally.

Tracing route to youtube-ui.l.google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 29 ms 27 ms 28 ms 41.170.79.229
4 28 ms 38 ms 51 ms 41.170.79.230
5 27 ms 27 ms 28 ms 41.170.79.236
6 27 ms 27 ms 28 ms google.jb1.napafrica.net [196.46.25.166]
7 28 ms 42 ms 27 ms 72.14.237.239
8 30 ms 30 ms 31 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.


Must say I'm getting tired of the changes being implemented on a friday and us dealing with it over the weekend.
Click to expand...

The team were pretty sure there would be no last minute changes before the weekend, so everything should have been as it was during the day Friday :(
 
AfriMan said:
That's horrible. What specifically was not performing for you? Any results i can look at?
Click to expand...

All good again! Thanks.

Downloads were timing out after about 5MB, which is why everything was just slow haha. All back to normal now :)

Z
 
Emissary_Of_Pain said:
Yeah ... been like a week since I was able to get higher than 480p without buffering


:::EDIT:::

Just keeps getting worse, can barely use my line right now
Click to expand...

My YouTube was pretty OK, I didn't test anything specifically though. Watched some HD trailers while running some downloads and all seemed OK. Was probably around 3pm on Sunday, so we'll need to see if anything changed.
 
AfriGreen has been consistently fantastic for the last week. Torrents going wild at full capacity of 10MB line. Browsing has been fantastic and no buffering on YouTube watching at 720p. Streaming to YouTube Live on 480p yesterday also worked flawlessly. And all that from Durban where there's no local IPC yet.

Was certainly able to make full use of the AfriThanks GB! This really excites me about the future of AfriHost. Hanging in there!
 
tirone said:
AfriGreen has been consistently fantastic for the last week. Torrents going wild at full capacity of 10MB line all week. Browsing has been fantastic and no buffering on YouTube watching at 720p. Streaming to YouTube Live on 480p yesterday also worked flawlessly. And all that from Durban where there's no local IPC yet.

Was certainly able to make full use of the AfriThanks GB! This really excites me about the future of AfriHost. Hanging in there!
Click to expand...

Agreed! Apart from yesterday, everything has been 100s

Z
 
tirone said:
AfriGreen has been consistently fantastic for the last week. Torrents going wild at full capacity of 10MB line all week. Browsing has been fantastic and no buffering on YouTube watching at 720p. Streaming to YouTube Live on 480p yesterday also worked flawlessly. And all that from Durban where there's no local IPC yet.

Was certainly able to make full use of the AfriThanks GB! This really excites me about the future of AfriHost. Hanging in there!
Click to expand...

Fantastic :)
 
Youtube back to being amazing. Damnit why couldn't it be like this over the weekend.
 
Johnatan56 said:
Try ping 192.168.0.1 -t
Let it run for a couple of minutes then it ctrl-c
Afterwards try it again with a cable.
Click to expand...

Everything back to "Normal" with Afrigreen in Cape Town this morning, and with no tweaking or configuration changes on the router whatsoever:

Last Result:
Download Speed: 4230 kbps (528.8 KB/sec transfer rate)
Upload Speed: 467 kbps (58.4 KB/sec transfer rate)
Latency: 68 ms
31/08/2015, 08:46:01

--------------------------------------------------

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\user>tracert 155.239.255.250

Tracing route to 155.239.255.250 over a maximum of 30 hops

1 1 ms <1 ms 7 ms 192.168.0.1
2 10 ms 11 ms 9 ms 169-0-62-1-access.afrihost.co.za [169.0.62.1]
3 33 ms 32 ms 58 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
4 33 ms 32 ms 33 ms 41.170.79.236
5 45 ms 38 ms 34 ms 41.160.2.33
6 34 ms 34 ms 33 ms 41.160.2.69
7 204 ms 34 ms 32 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
8 rrba-ip-se-2-gig-2-0-0-109.telkom-ipnet.co.za [196.43.52.170] reports: Des
tination host unreachable.

Trace complete.

--------------------------------------------------

C:\Users\user>tracert 216.58.223.14

Tracing route to jnb01s07-in-f14.1e100.net [216.58.223.14]
over a maximum of 30 hops:

1 1 ms <1 ms 2 ms 192.168.0.1
2 9 ms 10 ms 24 ms 169-0-62-1-access.afrihost.co.za [169.0.62.1]
3 45 ms 37 ms 44 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
4 193 ms 38 ms 39 ms 41.170.79.236
5 33 ms 35 ms 36 ms google.jb1.napafrica.net [196.46.25.166]
6 171 ms 35 ms 41 ms 72.14.237.239
7 31 ms 34 ms 30 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
--------------------------------------------------

C:\Users\user>ping 192.168.0.1 -t

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 24, Received = 24, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 2ms, Average = 0ms
Control-C
^C
C:\Users\user>
 
Space said:
Everything back to "Normal" with Afrigreen in Cape Town this morning, and with no tweaking or configuration changes on the router whatsoever:

Last Result:
Download Speed: 4230 kbps (528.8 KB/sec transfer rate)
Upload Speed: 467 kbps (58.4 KB/sec transfer rate)
Latency: 68 ms
31/08/2015, 08:46:01

--------------------------------------------------

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\user>tracert 155.239.255.250

Tracing route to 155.239.255.250 over a maximum of 30 hops

1 1 ms <1 ms 7 ms 192.168.0.1
2 10 ms 11 ms 9 ms 169-0-62-1-access.afrihost.co.za [169.0.62.1]
3 33 ms 32 ms 58 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
4 33 ms 32 ms 33 ms 41.170.79.236
5 45 ms 38 ms 34 ms 41.160.2.33
6 34 ms 34 ms 33 ms 41.160.2.69
7 204 ms 34 ms 32 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
8 rrba-ip-se-2-gig-2-0-0-109.telkom-ipnet.co.za [196.43.52.170] reports: Des
tination host unreachable.

Trace complete.

--------------------------------------------------

C:\Users\user>tracert 216.58.223.14

Tracing route to jnb01s07-in-f14.1e100.net [216.58.223.14]
over a maximum of 30 hops:

1 1 ms <1 ms 2 ms 192.168.0.1
2 9 ms 10 ms 24 ms 169-0-62-1-access.afrihost.co.za [169.0.62.1]
3 45 ms 37 ms 44 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
4 193 ms 38 ms 39 ms 41.170.79.236
5 33 ms 35 ms 36 ms google.jb1.napafrica.net [196.46.25.166]
6 171 ms 35 ms 41 ms 72.14.237.239
7 31 ms 34 ms 30 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
--------------------------------------------------

C:\Users\user>ping 192.168.0.1 -t

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 24, Received = 24, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 2ms, Average = 0ms
Control-C
^C
C:\Users\user>
Click to expand...

I don't think the network team have done much this morning, so I don't think any changes have been made on our side as well :(
 
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