Afrihost POC Network - Afrigreen Feedback

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AfriGenie said:
:(

We will resolve the issue ASAP, but please remove that name immediately, it definitely isn't cool to name an agent in a post like that.
Click to expand...

If she had done her job properly the first time, I would have had no need to have posted it here.
And I seem to have struck a nerve :whistle:

Your service has become appalling, PS I am still waiting for feedback on the MTN problem with the IPC in my area, been well over a year?

EDIT: Afriman's post still shows her name....
 
Hummercellc said:
If she had done her job properly the first time, I would have had no need to have posted it here.
And I seem to have struck a nerve :whistle:

Your service has become appalling, PS I am still waiting for feedback on the MTN problem with the IPC in my area, been well over a year?

EDIT: Afriman's post still shows her name....
Click to expand...

AfriMan will Edit the post to remove the name now.

If you ever have concerns regarding a Support Agent, or an issue that you felt hasn't been dealt with correctly, rather let us know via PM, naming and shaming our Support Agents isn't going to help with getting the issue addressed.

If I remember correctly the issue was with some of the networking gear on the Exchange itself, but I'll need to catch up with the Critical Care Team on this. Are you still seeing the same thing happening with your AfriGreen account?
 
AfriGenie said:
AfriMan will Edit the post to remove the name now.

If you ever have concerns regarding a Support Agent, or an issue that you felt hasn't been dealt with correctly, rather let us know via PM, naming and shaming our Support Agents isn't going to help with getting the issue addressed.

If I remember correctly the issue was with some of the networking gear on the Exchange itself, but I'll need to catch up with the Critical Care Team on this. Are you still seeing the same thing happening with your AfriGreen account?
Click to expand...

AfriGreen has not worked at all for over 2 weeks, won't authenticate or is just dog slow.
I gave up on AfriGreen a long time ago, sticking to MTN for now.
Everything I have reported via ClientZone regarding AfriGreen has not been taken seriously.

I get one of two response "We can not replicate this issue, please check your equipment" or "We do not see any problems at present"
Why I even bothered testing AfriGreen when no one cares what I have to say?

Critical Care have never been in contact with me regarding the MTN problem ever!
So much for pure internet joy.
I have been very patient and understanding spending thousands or rand's every month up until today.

Getting some stupid response just pushed me over the edge :mad:
 
Hummercellc said:
AfriGreen has not worked at all for over 2 weeks, won't authenticate or is just dog slow.
I gave up on AfriGreen a long time ago, sticking to MTN for now.
Everything I have reported via ClientZone regarding AfriGreen has not been taken seriously.

I get one of two response "We can not replicate this issue, please check your equipment" or "We do not see any problems at present"
Why I even bothered testing AfriGreen when no one cares what I have to say?

Critical Care have never been in contact with me regarding the MTN problem ever!
So much for pure internet joy.
I have been very patient and understanding spending thousands or rand's every month up until today.

Getting some stupid response just pushed me over the edge :mad:
Click to expand...

:(

That's not good to hear at all. I've replied to your PM, we definitely need to look into why your AfriGreen account isn't working as it should be.
 
AfriGenie said:
Youtube appears to have been problematic last night, but my speedtests and Google Play updates were running okay.

Are you using the default AfriGreen DNS? Can you please send me a PM with your AfriGreen username, I want to ask our Team to check up on it.
Click to expand...
So any feedback?
 
Youtube buffering seriously poorly atm

VfVtFHF.png


Tracing route to youtube-ui.l.google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 31 ms 29 ms 46 ms ipc-tx-a-access.afrihost.co.za [169.1.1.249]
4 31 ms 29 ms 30 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
5 30 ms 34 ms 32 ms 41.170.79.236
6 30 ms 28 ms 30 ms google.jb1.napafrica.net [196.46.25.166]
7 30 ms 31 ms 33 ms 72.14.237.239
8 33 ms 29 ms 28 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.

 
8-BALL said:
Youtube buffering seriously poorly atm

VfVtFHF.png


Tracing route to youtube-ui.l.google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 31 ms 29 ms 46 ms ipc-tx-a-access.afrihost.co.za [169.1.1.249]
4 31 ms 29 ms 30 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
5 30 ms 34 ms 32 ms 41.170.79.236
6 30 ms 28 ms 30 ms google.jb1.napafrica.net [196.46.25.166]
7 30 ms 31 ms 33 ms 72.14.237.239
8 33 ms 29 ms 28 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.

Click to expand...

Thanks for the update! We're checking on this now.
 
YouTube speed is very erratic at the moment.
Code: 
Tracing route to youtube.com [216.58.223.14]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  home.gateway.home.gateway [192.168.1.254]
  2     *        *        *     Request timed out.
  3    18 ms    18 ms    18 ms  ipc-tx-b-access.afrihost.co.za [169.1.1.237]
  4    18 ms    17 ms    17 ms  ipc-rx-b-access.afrihost.co.za [169.1.1.238]
  5    19 ms    18 ms    18 ms  41.170.79.236
  6    24 ms    18 ms    19 ms  google.jb1.napafrica.net [196.46.25.166]
  7     *       19 ms    19 ms  72.14.237.239
  8    18 ms    19 ms    18 ms  jnb01s07-in-f14.1e100.net [216.58.223.14]

Hovering around 2mbit for some reason: http://i.imgur.com/ToD51ud.png
Here is an example clip with an issue: https://www.youtube.com/watch?v=RHzGKR_fdW0
 
Vorastra said:
YouTube speed is very erratic at the moment.
Code: 
Tracing route to youtube.com [216.58.223.14]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  home.gateway.home.gateway [192.168.1.254]
  2     *        *        *     Request timed out.
  3    18 ms    18 ms    18 ms  ipc-tx-b-access.afrihost.co.za [169.1.1.237]
  4    18 ms    17 ms    17 ms  ipc-rx-b-access.afrihost.co.za [169.1.1.238]
  5    19 ms    18 ms    18 ms  41.170.79.236
  6    24 ms    18 ms    19 ms  google.jb1.napafrica.net [196.46.25.166]
  7     *       19 ms    19 ms  72.14.237.239
  8    18 ms    19 ms    18 ms  jnb01s07-in-f14.1e100.net [216.58.223.14]

Hovering around 2mbit for some reason: http://i.imgur.com/ToD51ud.png
Here is an example clip with an issue: https://www.youtube.com/watch?v=RHzGKR_fdW0
Click to expand...

Thanks for posting the results, we're seeing similar performance issues with a few other Users, our Team is looking into what is happening with AfriGreen.
 
Overcharged since Afrigreen was released

Hi All

I checked my bill this month and found that I had been charged R546 on my Afrihost 2 meg business bundled line. On the website it clearly states R497 inc vat. I then checked the August month and the exact same issue occurred.

Just heads up since this afrigreen was released there might be more customers whose bundled lines have somehow become unbundled and incorrectly billed.

Good on you Afrihost

Regards
 
AfriGenie said:
Very curious indeed... Our Team is looking into this now. Do you perhaps know which Team Speak servers you were using?
Click to expand...

If you mean who is hosting the Teamspeak server, that would be Gameservers

Ive hosted a personal Counter Strike server and it has right now got between 7 - 10% loss. The server IP is: 41.222.38.4 port 27022

otrr9MQ.png
 
Chaosza said:
Hi All

I checked my bill this month and found that I had been charged R546 on my Afrihost 2 meg business bundled line. On the website it clearly states R497 inc vat. I then checked the August month and the exact same issue occurred.

Just heads up since this afrigreen was released there might be more customers whose bundled lines have somehow become unbundled and incorrectly billed.

Good on you Afrihost

Regards
Click to expand...

That definitely shouldn't be the case, all Afrigreen accounts are setup and billed as R0.
Have you checked if your data and line are bundled?
 
bajwalker said:
If you mean who is hosting the Teamspeak server, that would be Gameservers

Ive hosted a personal Counter Strike server and it has right now got between 7 - 10% loss. The server IP is: 41.222.38.4 port 27022

otrr9MQ.png
Click to expand...

Thanks for posting this, I'll have our network legends check it out :)
 
Hi Afriguy

The issue is that my line has been unbundled without my express knowledge or request ever since the change over to Afrigreen.

Please can you assist
July IN7236581 August IN7469328 September IN7700839
 
Chaosza said:
Hi Afriguy

The issue is that my line has been unbundled without my express knowledge or request ever since the change over to Afrigreen.

Please can you assist
July IN7236581 August IN7469328 September IN7700839
Click to expand...

This should reflect on the account's logs.
Could you PM me your DSL username?
 
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