Afrihost POC Network - Afrigreen Feedback

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AfriGuy said:
I have exactly the same details as you guys, it's a standard 10Mbps business account.
I'm just posting my experience, we've got people setup in CPT (that's me), in Durbs and obviously JHB. So trends are definitely spotted from our end.

Either way, we need to look at tests and have as much info passed onto the network team. Without that, and without you guys there isn't a bunch we can do.
Good examples of tests we're looking for are on post #3 of this thread.
Click to expand...

Well I keep on submitting tests, sending PM.s to AfriReps, still the issues remain. Afrigreen used to be decent, now its crap, it seems as you add more, or more users log on the network has serious issues. Same thing happened on the default Afrihost accounts
 
Vorastra said:
Torrents are back up again. I'll check it out tonight since this happens only at night. Hopefully it doesn't go to crap again like last week.
Just to confirm for tonight. If I test with just changing to various accounts (waiting ~5 minutes for each) and posting the results, will that be enough?
Click to expand...

Thanks for keeping me posted.
Should be fine :)

Maybe also post up what torrent you're using - maybe test with a real distro this time :p
Keep me posted.
 
Dianysis said:
Last Result:
Download Speed: 2235 kbps (279.4 KB/sec transfer rate)
Upload Speed: 418 kbps (52.3 KB/sec transfer rate)
Latency: 37 ms
Tue Sep 29 2015 09:05:21 GMT+0200 (SAST)

I live in a small area. Most people are at work and it isn't school holidays yet so hence not a peak period in my area so why the crappy speed test result?
Click to expand...

Dianysis said:
tracert www.afrihost.com

-snip

Trace complete.

Notice the decent 2nd hop....... You guys once said that usually anything above 30ms on the 2nd hop indicates congestion.
Well none of the 2nd hops are above 30ms - most below 20ms. So based on what you said, there isn't congestion at the moment.
So why the crappy speeds? Why the crappy speedtest result as shown in post 4331?
And yes, I know we have had numerous discussions and yes I know there is an issue at the exchange causing congestion during PEAK times.
This is not PEAK time in my area and as the tracerts show, my exchange seems to be fine at the moment.
If you want anything else from me let me know.
Click to expand...

Remember that congestion also sees degradation, it's not always high latency on the 2nd hop.
What sync is your router reporting?
 
ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 23.5 db 14.5 db
Noise Margin 17.8 db 14.0 db

I would like re-iterate - it is by no means PEAK time in my area at the moment.
 
Dianysis said:
ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 23.5 db 14.5 db
Noise Margin 17.8 db 14.0 db

I would like re-iterate - it is by no means PEAK time in my area at the moment.
Click to expand...

Drop me a PM with your line number, I'll see a port reset helps things along.
 
So this is the answer I get form Afrihost support in clientzone
All suggest concerns or issues outside of the AFrihost network.
Click to expand...
So that means, not being to able to play Diablo on Afrihost, but able to play it on another ISP is not their concern?
 
HP_Exarkun said:
So this is the answer I get form Afrihost support in clientzone

So that means, not being to able to play Diablo on Afrihost, but able to play it on another ISP is not their concern?
Click to expand...

That is like having a faulty flue pump and the car manufacturer saying they don't supply petrol :)
 
HP_Exarkun said:
So this is the answer I get form Afrihost support in clientzone

So that means, not being to able to play Diablo on Afrihost, but able to play it on another ISP is not their concern?
Click to expand...

Not necessarily, no. We do need to run tests here - we've had a few internal guys test Diablo a stack and can't seem to have the results replicated.
Please complete thorough tests on both Afrigreen as well as your regular account. A good baseline for tests is pasted below, if you can run with those I can get this passed onto our team.

AfriGuy said:
To make it easier to capture and process data, please try and get your feedback as follows:

  • Account type
  • Location
  • Category/ categories tested
  • Comments

Various/ most common categories:

Gaming
Browsing (page load times, etc)
Video Streaming (YouTube, Netflix, Twitch, etc)
Audio Streaming (Simfy, Deezer, Spotify, etc)
SSH
FTP
VPN
Torrents (P2P using uTorrent, Vuze, etc)
News Servers (NNTP/NZB)
Voice Chat (Skype, etc)
Video Chat (Google Hangouts, GoToMeeting, etc)
OS Updates (iTunes, Apple Store, Google Play Store, Windows, etc)
HTTP Downloads (direct downloads from website browser)
HTTPS Services downloads via secure protocol)
Email (receive or sending mails)
Geolocation or Map services (Google Maps, etc)
General
Download or Upload Speed related issues
Authentication (able to login to connect, time to authenticate)
Latency (local and international ping times)
DNS Related (websites accessible, able to reach some sites and not others)

Comments
Click to expand...

AfriGuy said:
Account type
10Mbps Business

Location
Cape Town

Speedtest
230494610.png

230495540.png


Category/ categories tested
Browsing
SSH
VoIP
OS Updates
NNTP

Comments
Seemed good, I'm diggin' them greens! HTTP was fast and responsive, NNTP saw some up/ down throughput. OS updates seemed slower than normal.



The above is just an example of how we can collect info, looking forward to reading through the posts :)
Click to expand...
 
AfriGuy said:
Not necessarily, no. We do need to run tests here - we've had a few internal guys test Diablo a stack and can't seem to have the results replicated.
Please complete thorough tests on both Afrigreen as well as your regular account. A good baseline for tests is pasted below, if you can run with those I can get this passed onto our team.
Click to expand...

Thanks, will do. I just feel the answer from the support was unacceptable, and they are trying to pass the buck.
 
AfriGuy said:
Our team was checking this out last night :) Are you still having issues this morning?
Click to expand...

This is traceroute with Twitter

Tracing route to twitter.com [199.16.156.38]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 69 ms 72 ms 74 ms 169-1-1-237.ip.afrihost.co.za [169.1.1.237]
4 71 ms 71 ms 71 ms 169-1-1-238.ip.afrihost.co.za [169.1.1.238]
5 10 ms 8 ms 9 ms 41.170.79.236
6 11 ms 10 ms 10 ms 41.160.2.33
7 10 ms 10 ms 10 ms ix-0-3-0-0.tcore1.JSO-Johannesburg.as6453.net [2
16.6.55.37]
8 189 ms 190 ms 189 ms if-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.1
78.2]
9 306 ms 158 ms 158 ms if-1-0-0-5.core2.PV9-Lisbon.as6453.net [195.219.
214.53]
10 188 ms 189 ms 190 ms if-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.2
31.158.1]
11 191 ms 191 ms 192 ms if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.
158.30]
12 205 ms 189 ms 208 ms if-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.
139.1]
13 188 ms 190 ms 188 ms if-11-2.tcore1.L78-London.as6453.net [80.231.139
.42]
14 189 ms 189 ms 191 ms if-17-2.tcore1.LDN-London.as6453.net [80.231.130
.130]
15 189 ms 190 ms 189 ms 195.219.83.102
16 191 ms 189 ms 191 ms ae-236-3612.edge5.London1.Level3.net [4.69.166.6
1]
17 189 ms 189 ms 189 ms ae-236-3612.edge5.London1.Level3.net [4.69.166.6
1]
18 189 ms 188 ms 189 ms TWITTER-INC.edge5.London1.Level3.net [195.50.120
.66]
19 276 ms 277 ms 276 ms ae65.atl1-er2.twttr.com [192.133.76.19]
20 278 ms 304 ms 337 ms 199.16.156.38

Trace complete.

HTTP downloads going normal speed right now. Will test torrents later as well.
 
KoolDaffy said:
This is traceroute with Twitter

Tracing route to twitter.com [199.16.156.38]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 69 ms 72 ms 74 ms 169-1-1-237.ip.afrihost.co.za [169.1.1.237]
4 71 ms 71 ms 71 ms 169-1-1-238.ip.afrihost.co.za [169.1.1.238]
5 10 ms 8 ms 9 ms 41.170.79.236
6 11 ms 10 ms 10 ms 41.160.2.33
7 10 ms 10 ms 10 ms ix-0-3-0-0.tcore1.JSO-Johannesburg.as6453.net [2
16.6.55.37]
8 189 ms 190 ms 189 ms if-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.1
78.2]
9 306 ms 158 ms 158 ms if-1-0-0-5.core2.PV9-Lisbon.as6453.net [195.219.
214.53]
10 188 ms 189 ms 190 ms if-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.2
31.158.1]
11 191 ms 191 ms 192 ms if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.
158.30]
12 205 ms 189 ms 208 ms if-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.
139.1]
13 188 ms 190 ms 188 ms if-11-2.tcore1.L78-London.as6453.net [80.231.139
.42]
14 189 ms 189 ms 191 ms if-17-2.tcore1.LDN-London.as6453.net [80.231.130
.130]
15 189 ms 190 ms 189 ms 195.219.83.102
16 191 ms 189 ms 191 ms ae-236-3612.edge5.London1.Level3.net [4.69.166.6
1]
17 189 ms 189 ms 189 ms ae-236-3612.edge5.London1.Level3.net [4.69.166.6
1]
18 189 ms 188 ms 189 ms TWITTER-INC.edge5.London1.Level3.net [195.50.120
.66]
19 276 ms 277 ms 276 ms ae65.atl1-er2.twttr.com [192.133.76.19]
20 278 ms 304 ms 337 ms 199.16.156.38

Trace complete.

HTTP downloads going normal speed right now. Will test torrents later as well.
Click to expand...

Looks OK, is it better than last night?
 
Vulkyrie said:
My speeds are slow and my line doesnt sync at full speed....tried restarting but nothing....
Click to expand...

Hmmm, that doesn't sound good. Can you please send me a PM with your ADSL line number, let me figure out what is going on here.
 
Generally I am shocked and lost for words. I know I bad mouthed AfriGreen in the beginning, but I take it all back. Things are pretty good and stable this side. No problems to speak of, except for Facebook being a tad slow and routing internationally. But generally speaking I am happy.
 
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