Afrihost POC Network - Afrigreen Feedback

[AfriGuy]

uncapped 8mb - afrigreen
Durban

Something's definitely wrong here, took me 30 minutes to get here to report
pages not even opening....


Tracing route to eaglesfaith.org [209.59.132.97]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 93 ms 92 ms 94 ms 41.170.79.229
4 113 ms 94 ms 93 ms 41.170.79.230
5 94 ms 93 ms 93 ms 41.170.79.236
6 97 ms 97 ms 92 ms 41.160.2.33
7 93 ms 93 ms 93 ms ix-0-3-0-0.tcore1.JSO-Johannesburg.as6453.net [2
16.6.55.37]
8 352 ms 328 ms 331 ms if-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.1
78.2]
9 * * 315 ms if-1-0-0-2.core2.PV9-Lisbon.as6453.net [195.219.
214.30]
10 334 ms 334 ms * if-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.2
31.158.1]
11 334 ms * 332 ms if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.
158.30]
12 331 ms * 331 ms if-6-2.thar1.NJY-Newark.as6453.net [80.231.138.1
8]
13 576 ms 333 ms * if-1-3.thar2.NJY-Newark.as6453.net [216.6.57.2]

14 328 ms 328 ms 329 ms if-14-14.tcore2.NTO-New-York.as6453.net [66.198.
111.126]
15 332 ms 331 ms 331 ms 66.110.96.5
16 328 ms 329 ms 329 ms 66.110.96.150
17 333 ms * 333 ms he-1-4-0-2-cr02.newyork.ny.ibone.comcast.net [68
.86.85.41]
18 356 ms 355 ms * be-10305-cr02.350ecermak.il.ibone.comcast.net [6
8.86.85.202]
19 348 ms 348 ms 348 ms he-0-12-0-1-pe03.350ecermak.il.ibone.comcast.net
[68.86.86.22]
20 352 ms 352 ms 351 ms 50.242.150.130
21 358 ms 357 ms 433 ms lw-dc3-core1-te8-16.rtr.liquidweb.com [209.59.15
7.244]
22 * * 355 ms lw-dc3-dist16-po5.rtr.liquidweb.com [69.167.128.
93]
23 * 370 ms * host.cmglive.us [209.59.132.97]
24 * 371 ms 371 ms host.cmglive.us [209.59.132.97]

Trace complete.

tracert mybroadband.co.za

Tracing route to mybroadband.co.za [190.93.240.55]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 94 ms 114 ms 92 ms 41.170.79.229
4 93 ms 91 ms 92 ms 41.170.79.230
5 94 ms 92 ms * 41.170.79.236
6 95 ms 94 ms 94 ms africainx.jb1.napafrica.net [196.46.25.135]
7 93 ms 92 ms 91 ms 41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africa
inx.net [41.66.181.59]
8 * 92 ms 91 ms 190.93.240.55

Trace complete.


Tracing route to news24.com [41.86.110.143]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 92 ms 92 ms 91 ms 41.170.79.229
4 92 ms 90 ms 106 ms 41.170.79.230
5 93 ms 91 ms 93 ms 41.170.79.236
6 93 ms 94 ms 93 ms mweb.jb1.napafrica.net [196.46.25.145]
7 118 ms * 115 ms te0-0-0-3.vic-p-2.optinet.net [197.80.7.34]
8 * 115 ms * te0-0-0-0.cpt-p-1.optinet.net [197.84.4.34]
9 115 ms 111 ms * vl11.cpt-hscore-1.optinet.net [197.84.5.238]
10 148 ms 112 ms 112 ms 196.28.178.66
11 * 112 ms 111 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]

12 114 ms 113 ms 113 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
13 115 ms * 114 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
14 111 ms * 112 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

The latency seems quite high here
How does this compare to your regular account?

 

[Dianysis]

Aargh fekk... and the wheels fall off.

Such a pity.

Switching to VOX now... AfriGreen virtually useless.

Is Vox good and stable?

 

[i.got~issues]

Is Vox good and stable?

For me it is. There was a Cape Town issue last month (why always Cape Town has these issues with ISPs escapes me) which has been resolved...

 

[Dianysis]

For me it is. There was a Cape Town issue last month (why always Cape Town has these issues with ISPs escapes me) which has been resolved...

Thanks. Will look into it.

 

[PurSpyk!!]

I covered this in a previous post.
This is something that'll be resolved on the production network.

So essentially we cannot use your network for this until you install new equipment which we have no idea will be completed. We are still expected to pay, if we complain we are told, test, we test submit results, complain again because nothing improves, and then get told we have exhausted all the support avenues, and basically you either stay and keep quiet, or move on. Interesting business model.

I also find it irritating, that if you PM, you very seldom get a response unless you actually post here again and mention there is no response, Critical Care also very seldom respond to email requests and you eventually also have to post here to mention the lack of service.

You make a paying customer feel guilty to complain, and that should not be the case. if you did not have continual problem, these forums would be empty as we would be actually working, not sitting here wasting countless hours stating the obvious.

 

[giggity]

If it's an @afrihost.co.za address I'm afraid it will be paused along with the data

Is there a way to separately pay for the email address?

 

[AfriGuy]

Is there a way to separately pay for the email address?

Only via a hosting I'm afraid. All @afrihost.co.za email addresses are directly hooked into a DSL account.

 

[AfriGuy]

So essentially we cannot use your network for this until you install new equipment which we have no idea will be completed. We are still expected to pay, if we complain we are told, test, we test submit results, complain again because nothing improves, and then get told we have exhausted all the support avenues, and basically you either stay and keep quiet, or move on. Interesting business model.

I also find it irritating, that if you PM, you very seldom get a response unless you actually post here again and mention there is no response, Critical Care also very seldom respond to email requests and you eventually also have to post here to mention the lack of service.

You make a paying customer feel guilty to complain, and that should not be the case. if you did not have continual problem, these forums would be empty as we would be actually working, not sitting here wasting countless hours stating the obvious.

I feel this has been covered extensively over previous pages.

The whole point of the POC implementation was to rule out quirks we've seen on the current network. So this is a step in the right direction for us.
I guess the proof is in the pudding though.

Hopefully within October, but we'll have a confirmed date soon.

Just wanted to post some clarification around what'll be happening here, I may have confused everyone (including myself)
So the POC portion of Afrigreen (what we're all currently testing) is staying as is. The actual production is essentially a copy paste of the configs and how things have been working, but is new equipment.

The POC was setup with xGbps that cannot be upgraded.

I covered this in a previous post.
This is something that'll be resolved on the production network.

 

[Alien0]

The latency seems quite high here
How does this compare to your regular account?

Normal account just as bad....what's happening? or is it just me?
problem started after 1pm today

tracert mybroadband.co.za

Tracing route to mybroadband.co.za [190.93.242.55]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 182 ms 227 ms 186 ms 41.181.221.217
4 203 ms * 193 ms 41.181.221.218
5 200 ms * 191 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
6 * 199 ms 194 ms xp-dca-1.za--xp-cr-1.za-a.mtnns.net [196.44.0.15
5]
7 195 ms 196 ms * jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
8 201 ms * 186 ms 196.44.0.72
9 * * * Request timed out.
10 209 ms 205 ms 207 ms CORE.GP-ID-DCE-3.TO.GP-ID-MEC-2.AINX.P2P.10G.za
[41.84.13.228]
11 213 ms * * 41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africa
inx.net [41.66.181.59]
12 210 ms 211 ms 213 ms 190.93.242.55

Trace complete.

 

[giggity]

Only via a hosting I'm afraid. All @afrihost.co.za email addresses are directly hooked into a DSL account.

In that case is it possible to be credited for some of this month's use? Our phone lines were stolen last night so little to no data is going to be used for the next week or two.

 

[AfriGuy]

Normal account just as bad....what's happening? or is it just me?
problem started after 1pm today

tracert mybroadband.co.za

Tracing route to mybroadband.co.za [190.93.242.55]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 182 ms 227 ms 186 ms 41.181.221.217
4 203 ms * 193 ms 41.181.221.218
5 200 ms * 191 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
6 * 199 ms 194 ms xp-dca-1.za--xp-cr-1.za-a.mtnns.net [196.44.0.15
5]
7 195 ms 196 ms * jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
8 201 ms * 186 ms 196.44.0.72
9 * * * Request timed out.
10 209 ms 205 ms 207 ms CORE.GP-ID-DCE-3.TO.GP-ID-MEC-2.AINX.P2P.10G.za
[41.84.13.228]
11 213 ms * * 41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africa
inx.net [41.66.181.59]
12 210 ms 211 ms 213 ms 190.93.242.55

Trace complete.

These results are worse
Can't compare it to results here, not sure if someone can grab a traceroute and paste it here? Seems OK from my end, monitoring isn't picking up particularly high latency either.

 

[PurSpyk!!]

I feel this has been covered extensively over previous pages.

But your network is not working, both Afrigreen and normal have issues, so please explain how this is resolved?

 

[AfriGuy]

In that case is it possible to be credited for some of this month's use? Our phone lines were stolen last night so little to no data is going to be used for the next week or two.

It's hard to credit in front of an outage, happy to review this once the outage is resolved though

 

[AfriGuy]

But your network is not working, both Afrigreen and normal have issues, so please explain how this is resolved?

Again, it will be resolved on production.

 

[PurSpyk!!]

Again, it will be resolved on production.

You know, I am fully versed in the English language, but I am having difficulty actually understanding how this can actually be a response, or how it resolves the issues many of us are having.

 

[AfriGuy]

You know, I am fully versed in the English language, but I am having difficulty actually understanding how this can actually be a response, or how it resolves the issues many of us are having.

I'm not sure how else to answer the question though? Everything has been covered, unless I'm completely missing the point somewhere?

 

[PurSpyk!!]

I'm not sure how else to answer the question though? Everything has been covered, unless I'm completely missing the point somewhere?

We have reported issues, you now claim Afrigreen has reached capacity so issues will remain until you finally upgrade sometime in October (you cant even give proper details as to when this will happen, we must just wait) and your normal network is no better, so what are we paying for? I seriously think Afrihost is missing the point.

 

[AfriGuy]

We have reported issues, you now claim Afrigreen has reached capacity so issues will remain until you finally upgrade sometime in October (you cant even give proper details as to when this will happen, we must just wait) and your normal network is no better, so what are we paying for? I seriously think Afrihost is missing the point.

Only certain services may perform poorly, the accounts overall will still work.

 

[caroper]

Those certain services being the ones we actually want to use.
If we only wanted email and web browsing we wouldn't be paying for an unshaped account. A cheep uncapped would be better.

 

[SlowHands]

Only certain services may perform poorly, the accounts overall will still work.

a lot of people get internet for "certain services". If those services are not catered for properly on your network, then for those people, their accounts (overall) doesn't work.