You shouldn't be seeing all those services affected, we'll continue to test to replicate that to see where we can improve your experience in these conditions.
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Afrihost POC Network - Afrigreen Feedback
- Thread starter AfriGuy
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You shouldn't be seeing all those services affected, we'll continue to test to replicate that to see where we can improve your experience in these conditions.
Afrigreen is performing really badly tonight, and I was going to upgrade my line speed tomorrow
That won't be happening because of what happened tonight GGWP
Sorry about that, we are working on improving performance where we can until we move from the POC installation to the full production network infrastructure. There should be some information coming through with the final dates early next week.
I've been a long time loyal Afrihost customer. The current extended network issues that just never gets resolved has now prompted me to cancel with them, so they unbundled my bundled package and they're charging me more in my cancellation month. Real classy, Afrihost! :wtf:
You're one of the most expensive ISP's (http://mybroadband.co.za/news/adsl/140044-cheapest-ever-uncapped-adsl-deals-in-south-africa.html), you don't provide the service your customers are paying for, then you screw them when they cancel.
What happened to the Afrihost that was the best ISP in SA - the one that everyone loved?
If you simply cancelled, we shouldn't have unbundled you. We'll have to look into what exactly happened there. Can you drop me a PM, please?
We're still the same people, same processes and approach to delighting our clients. I think we've had our share of challenges and, on reflection, we could have handled some a lot better. But moving forward, the plan is to position ourselves to do better and continue to invest in our relationship with our clients. We can't focus on pricing right now, becuase moving to the new network is going to change a lot of things for us. I do expect, from what I understand of how things will work, we'll be able to offer our clients a lot more, not just in terms of price, but custom services and special products that will become possible from managing our own network.
FatBoySlim
Expert Member
Im sure we have heard this before.
As we've said many times, our management is still the same. While we've seen two MTN executives join our board for major strategy decisions (like moving over to our new network to offer better service, etc) the day to day running of the company is still in the same hands. If we've performed poorly at times, then it falls squarely on us - MTN have no influence over the day to day running of the company
FatBoySlim
Expert Member
Im surprised you took so long
You may have, I posted this yesterday.
FatBoySlim
Expert Member
And the day before, perhaps the day before that as well, oh wait maybe just the day before that as well.
There's a point I think that needs to be clarified. The POC installation is a "simulation". It's not constructed to be a full production network. We are in the process of installing the kit that we form the final infrastructure and we will need to cut over from this kit to the new hardware. This is why it's not possible to increase capacity on the POC network, and wouldn't make sense even if we could.
An important part of the POC testing was to simulate high demand, and we've done this consistently using artificial means. However, seeing actual demand rise has been a good experience for the team to work in more realistic conditions and this is teaching us a lot about how to handle this. I think everyone would agree that it would be best for us to put these measures in place with real experience behind us (while we have MTN's network as a backup for clients) and rather not when we're on our new network. I know it's painful for now, but this will potentially avoid a poor experience in these conditions in the future.
If you added one more day before you would have reached Sunday, and I would have totally called you out on that
Hummercellc
Expert Member
Things are looking much better this this morning, I can actually login into Facebook. And TeamViewer has not dropped yet today. Seems the POC turns into a pumpkin at 6 every night. Have not run any P2P traffic yet today.
DonaldMickey
Well-Known Member
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Have you guys not had enough experience working with a network that is congested?
FatBoySlim
Expert Member
If you added one more day before you would have reached Sunday, and I would have totally called you out on that
Ok as much as I feel AH sux, im going to commend you for sense of humour
With our current production network, this is all done via MTN and we have not been able to have direct access into the network to manage some of the core policies. So this was definitely some vital experience and knowledge for the team, and a very big part of the POC deliverables.
I think we see demand increase around them, but hopefully we'll see that ease up as people have smashed their extra data and will have calmed down a tad
So Afrihost, I know this is a POC network and I've read some of the posts about the planned migration.
I just think this type of speed (look below) for any form of net browsing is really unacceptable for a paid service. Note a 4mbs capped line and performing at utterly dismal speeds. Yes this has started recently and yes the POC network has mostly been pretty decent but its highly disappointing when I remember how much I used to rave about Afrihost being the best ISP and I will not deny the customer service I received when calling in has in most cases been the best. But that does not justify staying onboard for a service issues that have not been resolved since June.
My net has been giving me issues with not only latency sometimes > 1000ms but at times the network is so bad I can't even load the afrihost website homepage, stream youtube or even logon to Facebook. (This occured yesterday afternoon 12pm - 2pm for me). Currently this morning when I tested 8:23am and I'm watching my speeds jump back and forth from 3mbs to 0.2mbs.
I just think this type of speed (look below) for any form of net browsing is really unacceptable for a paid service. Note a 4mbs capped line and performing at utterly dismal speeds. Yes this has started recently and yes the POC network has mostly been pretty decent but its highly disappointing when I remember how much I used to rave about Afrihost being the best ISP and I will not deny the customer service I received when calling in has in most cases been the best. But that does not justify staying onboard for a service issues that have not been resolved since June.
My net has been giving me issues with not only latency sometimes > 1000ms but at times the network is so bad I can't even load the afrihost website homepage, stream youtube or even logon to Facebook. (This occured yesterday afternoon 12pm - 2pm for me). Currently this morning when I tested 8:23am and I'm watching my speeds jump back and forth from 3mbs to 0.2mbs.
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As we've said many times, our management is still the same. While we've seen two MTN executives join our board for major strategy decisions (like moving over to our new network to offer better service, etc) the day to day running of the company is still in the same hands. If we've performed poorly at times, then it falls squarely on us - MTN have no influence over the day to day running of the company
Your management may well be the same but their agenda and goals would have had to change.
When your majority share holder is demanding higher profits, holds the key position on the board with veto rights and can dictate the future strategic direction, then you can hardly say that the company has not changed.
So Afrihost, I know this is a POC network and I've read some of the posts about the planned migration.
I just think this type of speed (look below) for any form of net browsing is really unacceptable for a paid service. Note a 4mbs capped line and performing at utterly dismal speeds. Yes this has started recently and yes the POC network has mostly been pretty decent but its highly disappointing when I remember how much I used to rave about Afrihost being the best ISP and I will not deny the customer service I received when calling in has in most cases been the best. But that does not justify staying onboard for a service issues that have not been resolved since June.
My net has been giving me issues with not only latency sometimes > 1000ms but at times the network is so bad I can't even load the afrihost website homepage, stream youtube or even logon to Facebook. (This occured yesterday afternoon 12pm - 2pm for me). Currently this morning when I tested 8:23am and I'm watching my speeds jump back and forth from 3mbs to 0.2mbs.
The results you've posted here seem a bit more extreme from what's been posted before by others.
Is the same amount of latency there when using your regular account?
That's simply not true, and isn't happening.
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