Afrihost POC Network - Afrigreen Feedback

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standerr said:
AfriGuy I don't want to call you a liar, but I'm 100% that statement not to be true. I've emailed Gain before with a very legitimate complaint about how you guys manage the main website status page. At that stage it was constantly showing green, but things were not running smoothly and was admitted by everyone. I did not even get a response from him.
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Sorry about that, I'll gladly follow up on it for you if you'd like?

standerr said:
Afri*. I have to just have my say about the current network issues, because I get frustrated about some of the statements you guys make.

Most of us understand that AfriGreen is a POC network and everything that goes with that. When people complain about it they get the standard response: "It's a POC so things should go wrong. If you have a problem try the MTN one".
The problem is that us as business customers are assisting you, but also doing this out of necessity. Even though you guys state that we can use the MTN network if the POC is giving issues, the MTN network is the main reason we're trying the POC. So we're basically stuck having to hunt from network to network until we find the one working best at that time.

As a customer for me there are very little other options out there. For the price of your business accounts I have not seen any alternative. Obviously when it's not working anything is better, but when it does it's amazing.
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I fully understand the frustrations here, but the important bit is that we're improving the network - as we speak equipment is being deployed.
 
I managed to get a credit note issued today after fighting with Afrihost for the last few days. Needless to say, but once I've used that credit note (next month) I'm out like apartheid. Been a customer for a long time, but this POC rubbish has pushed me away. Tired of paying for a service I'm not getting. The Afrihost of today is most certainly not the company I used to rave about years ago.
 
@ Slaught3r Am based in DBN North by the umgeni bridge side. Have had this issue since forever despite numourous emails.

@Afriguy will send pm with details now. Actually got an unhindered Dota game in so Im feeling better now.
 
KillerBOB said:
I managed to get a credit note issued today after fighting with Afrihost for the last few days. Needless to say, but once I've used that credit note (next month) I'm out like apartheid. Been a customer for a long time, but this POC rubbish has pushed me away. Tired of paying for a service I'm not getting. The Afrihost of today is most certainly not the company I used to rave about years ago.
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Sorry to hear you'll be leaving us. I promise you we're working hard on a solid production network based off of Afrgreen - so things will get better going forward :)
 
slytuna said:
@ Slaught3r Am based in DBN North by the umgeni bridge side. Have had this issue since forever despite numourous emails.

@Afriguy will send pm with details now. Actually got an unhindered Dota game in so Im feeling better now.
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Thanks, will follow up on the PM in a few mins.
 
...and then, once the line is back with Telkom, LEAVE IT THERE!!

The money you save bundling your line isn't worth the hassles trying to switch your line between ISP's (downtime involved as the line always has to go back to Telkom)

^^but once you've started this process of moving your line back to Telkom, then pm TelkomZA (Charl) here on myBB, he'll sort you out in no time.
 
A note, if it helps, on the same issue slaughter and slytuna are having.

I work at home (CT) and have noticed this latency thing kicking off from about 6pm. It's so regular and consistent it almost feels like someone's flicking a "lag the damn out of AH uncapped users" switch somewhere. This continues until at least 11pm. Browsing is also sometimes terrible, but youtube loads videos absolutely 100% and tracerts reveal nothing wrong. I can only notice it when trying to ping local gaming servers, which become horribly lagged from 6pm (1600ms).

At any rate, I wake up early each morning and it's 100%. About 05h00 or so.
 
Tolstoy said:
A note, if it helps, on the same issue slaughter and slytuna are having.

I work at home (CT) and have noticed this latency thing kicking off from about 6pm. It's so regular and consistent it almost feels like someone's flicking a "lag the damn out of AH uncapped users" switch somewhere. This continues until at least 11pm. Browsing is also sometimes terrible, but youtube loads videos absolutely 100% and tracerts reveal nothing wrong. I can only notice it when trying to ping local gaming servers, which become horribly lagged from 6pm (1600ms).

At any rate, I wake up early each morning and it's 100%. About 05h00 or so.
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This does seem to fall in line with what others are seeing too, the network is particularly busy around these times.
Saying that though, there definitely shouldn't be anywhere near 1600ms of latency though - could you run some tests when you see this again?
 
My AfriGreen is still working awesomely.
8MB uncapped and we did just under 300GB last month and not one hassle.
 
sob

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Clearly AH does have cash and is not broke, dump R20 mil on capacity and things will be smooth sailing.
 
Rickster said:
Clearly AH does have cash and is not broke, dump R20 mil on capacity and things will be smooth sailing.
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That's not how it's working.
We're in the process of building a production network which will be replacing the current one.
 
how is it possible that the red and the green is down the crapper at the same time
it means the problem is at ah as usual
 
electrofreeze said:
how is it possible that the red and the green is down the crapper at the same time
it means the problem is at ah as usual
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Exactly, and if you complain then you are told you have exhausted all avenues of support, but they still ask you to continually test. Its actually pointless, and mark my words the new network will have the same issues, and then there will be more promises (new network, teething problems, this is to be expected). Look what happened before, IPC issues, "upgrades" came, and there was little to no improvement, then there was some so called hardware configuration issue, or incompatible hardware, guess what no improvement.

Seriously cant wait for 25th
 
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