Afrihost - Pure Fibre Feedback Thread Part 2

[iamkiko]

Interestingly, my speedtests (ethernet and WAN) are now 387-390Mbps.

I did some digging and found out that Frogfoot is upgrading the speeds (250 -> 400Mbps) so I would suspect this was the cause.

 

[grant_cpt]

FrogFoot tier 3 is investigating.

I can see a significant bump in traffic on the NNI in CPT now.

View attachment 1654990

Latency has improved to normal levels. Although, I've had 3 line drops since:

External Monitor

 

[grant_cpt]

Down again... sigh

4 times now in a short span of time

 

[1337]

I signed up on the 26th November 2023

This is the latest response to the ticket/requests to get this damn service installed:

From: Kgalalelo M - Afrihost.comSent: Wed, 24 Jan 2024 at 19:47Subject: ClientZone - General : [redacted] Ticket: HSO-100-98846
Good evening [name],

Hope you are good.

Apologies for the inconvenience caused.

Please be assured that we are committed to ensuring a high-quality installation for you. We are meticulously working to make sure everything is set up correctly and that you'll have a seamless experience once the installation is complete.

Kindly note that we have made an escalation to Vuma to place an order on their side because we cannot pick up your address.

Please see the reference ticket should you want to follow up, Ticket ID -TGM-391-31891.

For any further assistance please don't hesitate to contact us.

Warm regards
Kgalalelo
Afrihost

This is after sending them numerous documents showing the address, including my bloody lease agreement. It's now February 2024 and I have recieved NO FEEDBACK whatsoever.

 

[Afrigirl]

We need to log it again and esc to tier 2 to get some traction here. Please pm Afrigirl and myself so we can get things going.

Hi.

I have @Soul Assassin details from previous chat. I will log the fault and escalate to Openserve tier 2.

 

[DStvNothingOn]

Just doing my post speed upgrade homework to see what deals are looking like.
I see the prices for FF on website haven't been updated yet, do you know when they will be? @Afrigirl

 

[Afrigirl]

I signed up on the 26th November 2023

This is the latest response to the ticket/requests to get this damn service installed:



This is after sending them numerous documents showing the address, including my bloody lease agreement. It's now February 2024 and I have recieved NO FEEDBACK whatsoever.

Hello.

Checking the ticket with Vuma and the proof of address submitted.

 

[Seeyou]

Wow, R100/pm price hike on Octotel 1gbps is quite extreme.

 

[Afrigirl]

Just doing my post speed upgrade homework to see what deals are looking like.
I see the prices for FF on website haven't been updated yet, do you know when they will be? @Afrigirl

Hi.

It will be updated, during the course of the day.

 

[Afrigirl]

I signed up on the 26th November 2023

This is the latest response to the ticket/requests to get this damn service installed:



This is after sending them numerous documents showing the address, including my bloody lease agreement. It's now February 2024 and I have recieved NO FEEDBACK whatsoever.

I have logged a missing premise ticket with Vuma. We should have feedback within 48 hours.
MPT-120029

 

[1337]

I have logged a missing premise ticket with Vuma. We should have feedback within 48 hours.
MPT-120029

Thank you.

 

[Afrigirl]

@Soul Assassin please check your PMs. I have sent you the Openserve test account and it is valid for only 24 hours.

 

[Afrigirl]

@DStvNothingOn

Hi.

It will be updated, during the course of the day.

Pure Fibre by Afrihost | No Limits Fibre-to-the-Home

Get uncapped, unshaped, unthrottled Fibre-to-the-Home with no limits, starting from only R399pm.

www.afrihost.com

changes are live.

 

[grant_cpt]

@Afrigirl I suspect Frogfoot did their thing, but seems like the speed profile hasn't been updated yet (Afrihost side), when will this be taking place (if you know)?

 

[Afrigirl]

@Afrigirl I suspect Frogfoot did their thing, but seems like the speed profile hasn't been updated yet (Afrihost side), when will this be taking place (if you know)?

Speed increases for existing clients will happen during February and price increases will happen on 01 March 2024.
We still have to match clientzone profiles to the newly allocated speeds.
For new sign-ups, the new speeds will be available from the 1st of Feb and for existing clients, all changes should be effective by the 1st of March.

 

[DStvNothingOn]

@DStvNothingOn

Pure Fibre by Afrihost | No Limits Fibre-to-the-Home

Get uncapped, unshaped, unthrottled Fibre-to-the-Home with no limits, starting from only R399pm.

www.afrihost.com

changes are live.

The 240/240 pricing very tempting, but getting a free static IP at the moment which it nice.
With the 60 bucks for a static on Afrihost added only brings it to 1 Rand cheaper than current.

 

[Despaireon]

Gian the goat thnx afrihost

 

[aggressiveGrey]

Regarding the whole FNO thing, the email seems vague - because the people i have spoken to all think it said different things:
a) Line speed upgrade is temporary (just for FEB) to offset the impact of the price increase
b) Line speed upgrade is permanent and you just paying a little more.

@Afrigirl

 

[Rickster]

Almost a month now.

@Afrigirl I assume this will not get fixed.

 

[SilverCode]

Regarding the whole FNO thing, the email seems vague - because the people i have spoken to all think it said different things:
a) Line speed upgrade is temporary (just for FEB) to offset the impact of the price increase
b) Line speed upgrade is permanent and you just paying a little more.

@Afrigirl

I had read it as a permanent speed increase, but now seeing your message and re-reading the email, I'm confused as it very well could read as a February only increase.

Some clarification certainly would be appreciated.