Afrihost - Pure Fibre Feedback Thread Part 2

Hi, we had a power outage a few days ago and ever since then my internet has been giving me problems. I have restarted the router multiple times but still not change.

Sites will take very long to load or not load at all. Speed test would at times not even start and games would constant lose connection.
 
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These test were run from within the router test and pc so no 3rd party app, software or connections.
The one vid shows that before the outage everything was fine. As soon as i clicked test it would start immediately.

Now IF it starts it takes forever to search for a server etc.
Sites in general are the same, would take very long to even start loading.
 
Test run from within router
 

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Doom5003 said:
These test were run from within the router test and pc so no 3rd party app, software or connections.
The one vid shows that before the outage everything was fine. As soon as i clicked test it would start immediately.

Now IF it starts it takes forever to search for a server etc.
Sites in general are the same, would take very long to even start loading.
Click to expand...
Try directly from ONT, during that outage it could of shorted the Router, always best to test directly from ONT
 
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When logging a call via WhatsApp doesn't that get linked to your account? Cause mine isnt
 
And I highly doubt that my experience is directly related to the cable break cause even local site load ver slow. I have to constantly refresh to get some to even load
 
Doom5003 said:
And I highly doubt that my experience is directly related to the cable break cause even local site load ver slow. I have to constantly refresh to get some to even load
Click to expand...

Hey

Please can you send me a dm with your email address so I can have a look for you?
 
So I just tested with a direct connection and everything thing seems fine. Speed test loads without problems, sites locally loads fast and internationally alot better.

I unfortunately don't have another router to do more tests.

Reconnected the router, and did a factory reset but still same problems.

I'll book a return with wootware, still have more than a year of warranty left.

I'll buy a cheap replacement router for when this one is sent away. Then I'll have one for future testing as well.
 
AfriNatic said:
All sites or only certain?
Click to expand...
Now that is hard to tell.

But seems all sites seem to have this problem. Note 6 and 7

Tracing route to google.com [192.178.54.142]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 14 ms 13 ms 14 ms 100.98.234.1
3 16 ms 15 ms 16 ms 169-1-21-249.ip.afrihost.co.za [169.1.21.249]
4 15 ms 15 ms 14 ms jhb-ex0.ip.adsl.co.za [169.1.5.61]
5 15 ms 15 ms 14 ms 100.64.80.74
6 * * * Request timed out.
7 * * 14 ms jhb-ex1.ip.adsl.co.za [169.1.5.60]
8 17 ms 16 ms 16 ms 102.67.177.31
9 16 ms 17 ms 16 ms 172.253.65.163
10 17 ms 17 ms 17 ms 192.178.73.217
11 18 ms 16 ms 16 ms 192.178.54.142

Trace complete.
 
Dan C said:
Now that is hard to tell.

But seems all sites seem to have this problem. Note 6 and 7

Tracing route to google.com [192.178.54.142]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 14 ms 13 ms 14 ms 100.98.234.1
3 16 ms 15 ms 16 ms 169-1-21-249.ip.afrihost.co.za [169.1.21.249]
4 15 ms 15 ms 14 ms jhb-ex0.ip.adsl.co.za [169.1.5.61]
5 15 ms 15 ms 14 ms 100.64.80.74
6 * * * Request timed out.
7 * * 14 ms jhb-ex1.ip.adsl.co.za [169.1.5.60]
8 17 ms 16 ms 16 ms 102.67.177.31
9 16 ms 17 ms 16 ms 172.253.65.163
10 17 ms 17 ms 17 ms 192.178.73.217
11 18 ms 16 ms 16 ms 192.178.54.142

Trace complete.
Click to expand...

Please can you run this command and see if there are any time outs

nslookup google.com 169.1.1.1
 
AfriNatic said:
Please can you run this command and see if there are any time outs

nslookup google.com 169.1.1.1
Click to expand...
Server: lacelvia.net.afrihost.co.za
Address: 169.1.1.1

Non-authoritative answer:
Name: google.com
Addresses: 2c0f:fb50:4002:81e::200e
192.178.54.142
 
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