Afrihost - Pure Fibre Feedback Thread Part 2

copacetic said:
In general? Specific to my account?

I just got off the phone with support who were less than stellar in terms of what they were able to offer me (which boiled down to essentially, we'll have to see what Frogfoot says).

What I am baffled by is the claim made (in my support call just now) that after days of this FF have not communicated an ETA, nor explanation to Afrihost. How can this possibly be the case?!

An ETA is difficult, fair enough, but for the company being paid to provide and manage my connectivity, I'd hope that the relationship with their supplier might extend to - you know - being allowed to know why things are broken...
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Been posting
Afrigirl said:
Hi.

I understand your frustration about the continuous faults with the fibre line; per the client, I will continue to log isolated faults with Frogfoot. Please note that they will request more tests, Reference #1555099.

I escalated all clients experiencing intermittent connection to our NOC team, and it was logged with Frogfoot. They advised that there were no issues and that the outage was resolved. Internally, the team did their checks as well and advised that the traffic on the NNI is normal.
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I fail to understand or actually accept this response, I have done countless tests with Afrihost and with Frogfoot where both parties admitted on "paper" that there is a persistent issue in the area, it feels that the "individual" testing is just a ploy to play for time. What more needs to be tested, nothing has improved over the past month really, the disconnects are less frequent, what actually has changed and I have proof of is it takes me longer to reach Cape Town and JHB compared to a month ago. Nobody is able to tell me why that's happened, why it takes me 10 hops to reach the same destination compared to 6 with double the latency. Why is that, and why is it the same for several people in my area? Can I at least get an explanation as to why the increased latency?
 
@AfriNatic looks like the packet loss is back again, same as last time:

1712256921765.png

Speed tests as a result are pretty dismal at the moment and international video streaming keeps dropping out.
 
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1st hop out causing packet loss, since outage was "resolved" yesterday 12hrs test
1712259233652.png

7 days test below majority of the problems on the 1st hop out 10.99 range1712259378651.png
 
Still stuck with packet loss on the 1st hop out, got notification that the outage was resolved in our are, yet this issue persists1712301175411.png
 
NeoNarchy said:
Still stuck with packet loss on the 1st hop out, got notification that the outage was resolved in our are, yet this issue persistsView attachment 1686531
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It isnt packet loss if the loss doesnt carry through to the last hop - the device on that hop is just dropping your ping packets, its normal to see.

If there was actual packet loss, you would see it all the way to the last hop.
 
Armizael said:
It isnt packet loss if the loss doesnt carry through to the last hop - the device on that hop is just dropping your ping packets, its normal to see.

If there was actual packet loss, you would see it all the way to the last hop.
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Ping plotter classifies it as packet loss, why would the "loss" only count at the end destination. Should I be pleased that the loss only happens in the beginning of the ping test than at the end?
Went down again just before 12pm
1712312132420.png
 
Completely offline as of 12 today, seems to not just be me either, neighbors confirmed offline as well.

Seems to be same issue as before. Tracert showing tons of timeouts after 2nd hop
 
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NeoNarchy said:
Ping plotter classifies it as packet loss, why would the "loss" only count at the end destination. Should I be pleased that the loss only happens in the beginning of the ping test than at the end?
Went down again just before 12pm
View attachment 1686669
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You only have packet loss if it carries through to the destination, that "packet loss" you're seeing at hop 2 is just that router dropping the ICMP packets as they're the lowest priority.
 
Got a call back from Afrihost support, moved over to another IP range routing to CPT is better(like it used to be) increased latency is still there. Busy running tests and gathering data now. Thanks @Afrigirl for arranging the call back.
 
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