Afrihost - Pure Fibre Feedback Thread Part 2

[Armizael]

@AfriNatic @Afrigirl Can this please get looked at and fixed? It's the 3rd night we're complaining about this:

 

[Afrigirl]

@AfriNatic @Afrigirl Can this please get looked at and fixed? It's the 3rd night we're complaining about this:

View attachment 1686929

Please drop us a PM with your account details.

 

[Armizael]

Please drop us a PM with your account details.

Sent

 

[aggressiveGrey]

Internet just tanked again but probably will ease out by morning

 

[BeerIsNotGood...]

Internet just tanked again but probably will ease out by morning

internet gone now

 

[Sidious28]

Internet just tanked again but probably will ease out by morning

Same here. FF said they would be doing maintenance in CPT from 6pm last night till 7:30 this morning. So hopefully everything gets back to normal by then

 

[aggressiveGrey]

Same here. FF said they would be doing maintenance in CPT from 6pm last night till 7:30 this morning. So hopefully everything gets back to normal by then

It's 8am and still bad for me

 

[Sidious28]

It's 8am and still bad for me

Yup, not sure what the problem is. Was working fine from 6:30pm till the 12:30am issue. Guess we will have to see what they do now.

Line is pretty much dead now.

 

[Afrigirl]

Yup, not sure what the problem is. Was working fine from 6:30pm till the 12:30am issue. Guess we will have to see what they do now.

Line is pretty much dead now.

There has been some changes made, please test now.

 

[Afrigirl]

It's 8am and still bad for me

Please test now and share the results

 

[Naks]

Still only getting around 200M on my 1G line.

Lots of neighbours also reporting outages/intermittent drops.

 

[Afrigirl]

Still only getting around 200M on my 1G line.

Lots of neighbours also reporting outages/intermittent drops.

Please share results, I will forward to FF

 

[Afrigirl]

The issue looks to be affecting both Western and Eastern Cape clients, we are having a look with Frogfoot.

 

[Naks]

 

[Sidious28]

There has been some changes made, please test now.

Line is working again but not at 100%, still very slow on certain things.

Worked for a few mins and it's dead again.

 

[aggressiveGrey]

Line still dead for me, speedtest won't even start

 

[aggressiveGrey]

5pm, still no connectivity

 

[Sidious28]

Same here. Any update from AH or FF if they have found the problem yet?

 

[aggressiveGrey]

Same here. Any update from AH or FF if they have found the problem yet?

Looking at FF and AH websites, the only thing I can see us the AH notice that under maintenance which was already there but was not changed dates wise so can't tell if it applies or not. Not sure AH support work on weekends to update it.

 

[Sidious28]

Looking at FF and AH websites, the only thing I can see us the AH notice that under maintenance which was already there but was not changed dates wise so can't tell if it applies or not. Not sure AH support work on weekends to update it.

I see they updated about connection issues on the AH app for CPT, assumed it was this issue and it's now resolved (all today) and yeah the maintenance ticket is still open. Guessing they are still busy with it. Or I hope they are cause clearly it isn't fixed.