Afrihost - Pure Fibre Feedback Thread Part 2

[AfriNatic]

Doesn't look like Vumatel has looked into this at all yet - seeing it even worse again tonight:

View attachment 1687645

Hi

Please can you test to 169.1.21.1 only?

 

[AfriNatic]

10% loss on warzone, openserve KZN.

Dropped our primary NLD due to the loss and it's on the backup link now. Loss cleared. We have an ongoing trouble ticket with the vendor. Can you please test again?

 

[AfriNatic]

Doesn't look like Vumatel has looked into this at all yet - seeing it even worse again tonight:

View attachment 1687645

Did some extensive tests now and we can't replicate the issue at all.

Is it possible to set up a service that will respond to icmp so we can do some tests remotely?

 

[Armizael]

Did some extensive tests now and we can't replicate the issue at all.

Is it possible to set up a service that will respond to icmp so we can do some tests remotely?

Hey, I've ran a ping to that IP from your previous post with no loss:



As for ICMP - I've enabled my router to respond to it, so you should be able to ping my address.

 

[Armizael]

Hey, I've ran a ping to that IP from your previous post with no loss:

View attachment 1687683

As for ICMP - I've enabled my router to respond to it, so you should be able to ping my address.

As an experiment, when pinging the next hop (the liquid one), the packet loss shows back up:

 

[AfriNatic]

As an experiment, when pinging the next hop (the liquid one), the packet loss shows back up:

View attachment 1687687

Thanks a mil. We will do some tests again but it actually looks like it might be loss from the transit provider.

 

[ronnie_94]

Dropped our primary NLD due to the loss and it's on the backup link now. Loss cleared. We have an ongoing trouble ticket with the vendor. Can you please test again?

Thanks will check tonight again, was sorted as soon as I used the PPTP although unless you guys switched over super quick.

 

[Dylan_G]

I'm getting full speed download but almost no upload when running a Speedtest.

Vuma Reach. Shallcross, Durban.

 

[AfriNatic]

I'm getting full speed download but almost no upload when running a Speedtest.

Vuma Reach. Shallcross, Durban.

Can you try a different browser or use the app instead?

 

[AfriNatic]

Thanks will check tonight again, was sorted as soon as I used the PPTP although unless you guys switched over super quick.

We moved back to primary but we are engaging with the vendor to troubleshoot.

 

[Dylan_G]

Can you try a different browser or use the app instead?

Tried two different laptops. And now did the mobile app too. Same result.

About 80 Mbps down but 0.02 Mbps up.

 

[Dylan_G]

Tried two different laptops. And now did the mobile app too. Same result.

About 80 Mbps down but 0.02 Mbps up.

Any updates, @AfriFella @Afrigirl @AfriGuy? 3 hours later, still the same.

Can't even upload a speedtest screenshot for you.

 

[AfriNatic]

Any updates, @AfriFella @Afrigirl @AfriGuy? 3 hours later, still the same.

Can't even upload a speedtest screenshot for you.

What does your trace routes look like?

Are you just using the VR ONT?

 

[Dylan_G]

What does your trace routes look like?

Are you just using the VR ONT?

Yes, using the standard ONT.

Not sure if I should tracert a specific URL?

 

[AfriNatic]

Yes, using the standard ONT.

Not sure if I should tracert a specific URL?

View attachment 1688055

Looks poor. Could be optic levels.

Please send Afrigirl and me a dm with your details so we can have a look.

 

[ronnie_94]

cant get on anything on my phone, not apple store or anything.

EDIT: Sorted now.

 

[Armizael]

Thanks a mil. We will do some tests again but it actually looks like it might be loss from the transit provider.

@AfriNatic @Afrigirl looks like the packet loss is starting up again around this time

 

[AfriNatic]

@AfriNatic @Afrigirl looks like the packet loss is starting up again around this time

View attachment 1688175

Running some tests to see where the issue can be.

 

[MakoPC]

Running some tests to see where the issue can be.

Idk if this will help from PE side MetroFibre

 

[Armizael]

Running some tests to see where the issue can be.

Thanks, pretty much unusable tonight: