Afrihost - Pure Fibre Feedback Thread Part 2

e4et said:
Hi.
It's a frogfoot line. I didn't see anything on the afrihost app, my ref is VTQ-222-85379
Click to expand...
Are the ONT lights still orange?

The below outage was resolved yesterday morning.

*Outage Resolved*

*Outage Title:* Outage | JHB | Olimpark | Partial
*Outage Ref(solid):* FRG6159883
*Impact Start Time:* 2024-09-26 08:55:00
*Impact Stop Time:* 2024-09-27 07:40:00
*Impact:* Hard Down

*Outage Update:*
*2024-09-26*
-- Logged to FF Maintenance team
-- FF tech ETA 16:45
-- Onsite testing from the Node.
-- MH with joint is burnt 1.6km from NODE
-- Request has been sent to the contractor to assist with outage, Requested ETA waiting on feedback
-- Contractor ETA to site is 20:30pm
-- Contractor is 20 Minutes away from site
-- Contractor is onsite investigating fault
-- Contractor on site replacing about 5m duct floating team is 1h30m away
-- Contractor is busy with trenching and exposing ducts
-- Floating team on site
-- Technicians are busy floating
-- Cable in and technicians are preparing to splice

*2024-09-27*
-- Team is prepping the second joint. Next update 06:00 am.
-- Technicians are splicing. Next update 08:00 am.
-- Links restored. Outage resolved.
 
Afrigirl said:
Are the ONT lights still orange?

The below outage was resolved yesterday morning.

*Outage Resolved*

*Outage Title:* Outage | JHB | Olimpark | Partial
*Outage Ref(solid):* FRG6159883
*Impact Start Time:* 2024-09-26 08:55:00
*Impact Stop Time:* 2024-09-27 07:40:00
*Impact:* Hard Down

*Outage Update:*
*2024-09-26*
-- Logged to FF Maintenance team
-- FF tech ETA 16:45
-- Onsite testing from the Node.
-- MH with joint is burnt 1.6km from NODE
-- Request has been sent to the contractor to assist with outage, Requested ETA waiting on feedback
-- Contractor ETA to site is 20:30pm
-- Contractor is 20 Minutes away from site
-- Contractor is onsite investigating fault
-- Contractor on site replacing about 5m duct floating team is 1h30m away
-- Contractor is busy with trenching and exposing ducts
-- Floating team on site
-- Technicians are busy floating
-- Cable in and technicians are preparing to splice

*2024-09-27*
-- Team is prepping the second joint. Next update 06:00 am.
-- Technicians are splicing. Next update 08:00 am.
-- Links restored. Outage resolved.
Click to expand...
The ont lights are not amber anymore.
2 of the 3, the bottom 2, are white..
I restarted everything last night.
I will do it again now and let you know after 10 mins.
 
e4et said:
The ont lights are not amber anymore.
2 of the 3, the bottom 2, are white..
I restarted everything last night.
I will do it again now and let you know after 10 mins.
Click to expand...
Thanks.
The service and broadband light should be green.
 
Afrigirl said:
Thanks.
The service and broadband light should be green.
Click to expand...
The activity indicator on the ont started flashing now. After the restart it was still not working. I plugged from the ont directly into my pc, and had connectivity. Back into the router I had connectivity for a min or two. Back into the pc, I was promted to activate the service, after which the notification stated that another device was removed.



Back to the router, no luck.

Looks like the router could be playing a part in this.

To confirm, the internet is working through the pc.

Thank you for the swift assistance, much appreciated.
 
e4et said:
The activity indicator on the ont started flashing now. After the restart it was still not working. I plugged from the ont directly into my pc, and had connectivity. Back into the router I had connectivity for a min or two. Back into the pc, I was promted to activate the service, after which the notification stated that another device was removed.



Back to the router, no luck.

Looks like the router could be playing a part in this.

To confirm, the internet is working through the pc.

Thank you for the swift assistance, much appreciated.
Click to expand...
Hi.

Did you manage?
 
Hi There, I see Afrihost offers static IP's on Openserve for R60 per month. But this doesn't allow any inbound traffic to access anything behind the IP?

Do you have an alternative for a static IP on openserve to access internal services?


Regards
Vaalpens
 
vaalpens said:
Hi There, I see Afrihost offers static IP's on Openserve for R60 per month. But this doesn't allow any inbound traffic to access anything behind the IP?

Do you have an alternative for a static IP on openserve to access internal services?


Regards
Vaalpens
Click to expand...
Hi.

Have you tried using our build in DDNS?
 
vaalpens said:
Hi There, I see Afrihost offers static IP's on Openserve for R60 per month. But this doesn't allow any inbound traffic to access anything behind the IP?

Do you have an alternative for a static IP on openserve to access internal services?


Regards
Vaalpens
Click to expand...
I use the built in DDNS (ie iamnoone.ip.afrihost.co.za if the username is [email protected]) to remotely access my Jellyfin server at home. The only issue I had with access was due to the need to set up my port forwarding to map the port to the static IP set up on my server.
 
bradza said:
Affirmative! Is there any issue with them lately in Durbs?
Click to expand...
We have sent an escalation to Openserve to check, we've received complaints this morning for KZN clients having limited connection on their lines.
 
How often does Openserve do the free speed upgrades on their fibre packages?
 
Hi,

Could someone assist me in expediting my activation with Vumatel/Afrihost(OVC-300924-00804140)? My MFN service was supposed to be disconnected at midnight, but they cut me off this morning.

I’ve already raised the issue with @Afrigirl, but they mentioned it could take 24-72 hours to resolve. I'd really appreciate getting back online sooner.

Thanks in advance!
 
Something up with Afrihost today? Twitter images won’t load, YouTube takes a while to start up.
This is in JHB, Vuma Trenched

Edit : Xbox downloads don't seem to be working either
 
Last edited:
Pho3nix said:
Something up with Afrihost today? Twitter images won’t load, YouTube takes a while to start up.
This is in JHB, Vuma Trenched

Edit : Xbox downloads don't seem to be working either
Click to expand...
Hello.


Are you still experiencing issues?
 
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