Afrihost - Pure Fibre Feedback Thread Part 2

Convex said:
@AfriNatic @Afrigirl
Been trying to update Discord via Afrihost/FF and it wont move. Tried to do a direct download from Discord and it wont even start the download. When i switch to Mobile data for a hotspot. Download goes through. Any ideas ?

If anyone can test would appreciate.
discord.com

Download Discord to Talk, Play, and Hang Out

Download Discord to talk, play, and hang out with friends over voice, video, or text. Available for Windows, macOS, Linux, iOS, Android devices, and consoles.
discord.com discord.com
EDIT: Third time trying, been stuck on 0.1 for 30 minutes...
View attachment 1785132
Click to expand...

Are you still facing issues?

Frogfoot has made a number of improvements and we are seeing good throughput on the NNI overall.
 
@Afrigirl @AfriNatic

I currently have Openserve fibre through Afrihost at my place. It has been stable for the last 3 years, however since the end of November I have been getting line drops, and very poor speeds between 17.00 and 22.00.

I've had a few calls with the call centre and they have done a port rest on multiple occasions. This is a temporary fix and the issue recurs.

I now suspect that it is the line ...

I am fortunate that I also have Vuma available at my address. Should I just order a Vuma connection and dump Openserve?

Unless there is another way of solving the issue?
 
Gadget Man said:
@Afrigirl @AfriNatic

I currently have Openserve fibre through Afrihost at my place. It has been stable for the last 3 years, however since the end of November I have been getting line drops, and very poor speeds between 17.00 and 22.00.

I've had a few calls with the call centre and they have done a port rest on multiple occasions. This is a temporary fix and the issue recurs.

I now suspect that it is the line ...

I am fortunate that I also have Vuma available at my address. Should I just order a Vuma connection and dump Openserve?

Unless there is another way of solving the issue?
Click to expand...
Hi.

Let's log a fault with Openserve first and see if they can send out a tech to investigate.
 
So, after my post on Monday about the intermittent deteriorating speeds the following has happened:

1. Openserve technician came out to site yesterday and spent around an hour running various tests.
2. The line is perfect with no issues - good line stats.
3. He tested using the Afrihost account ... the results were inconsistent over several tests.
4. He suggest that I run an overnight test using a test account (he provided).
5. The overnight test was a success ... no issues at all. The test account expired this morning at 08.30.
6. I have switched back to the Afrihost login and immediately the speeds are inconsistent. I get about 80% of the line speed down and about 10% of the line speed up.
7. I am tired of logging an issue with Afrihost because they only do a port reset (which is temporary) and the whole procedure takes an hour of time each time.

@AfriGuy - is there anything else that can be done before I consider migrating my line away from Afrihost?
 
Last edited:
Gadget Man said:
So, after my post on Monday about the intermittent deteriorating speeds the following has happened:

1. Openserve technician came out to site yesterday and spend around an hour running various tests.
2. The line is perfect with no issues - good line stats.
3. He tested using the Afrihost account ... the results were inconsistent over several tests.
4. He suggest that I run an overnight test using a test account (he provided).
5. The overnight test was a success ... no issues at all. The test account expired this morning at 08.30.
6. I have switched back to the Afrihost login and immediately the speeds are inconsistent. I get about 80% of the line speed down and about 10% of the line speed up.
7. I am tired of logging an issue with Afrihost because they only do a port reset (which is temporary) and the whole procedure takes an hour of time each time.

@AfriGuy - is there anything else that can be done before I consider migrating my line away from Afrihost?
Click to expand...

Please can you add me to the conversation so I can have a look for you?
 
Hey @Afrigirl my openserve network is so slow I can't load pages or anything

Trying your WhatsApp channel it says on the website open till 8pm

WhatsApp channel says they offline

Why so useless

How must I get support now when lines are closed also
 
I.am.Sam said:
Hey @Afrigirl my openserve network is so slow I can't load pages or anything

Trying your WhatsApp channel it says on the website open till 8pm

WhatsApp channel says they offline

Why so useless

How must I get support now when lines are closed also
Click to expand...
Same here. Terrible. Can't even do a speedtest
 
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