Afrihost - Pure Fibre Feedback Thread Part 2

KwaZulu-NatalHigh Impact • Afrihost Fibre Outage | KwaZulu-Natal
  • Frogfoot
  • MetroFibre
  • Vumatel Aerial
  • Vuma Reach
  • Vumatel
  • Netstream
  • FibreSuburb Networks
  • Balwin Fibre
  • Zoom Fibre
07:35 • 15 Jul 2025
We are investigating reports of affecting some clients on our CG-NAT environment of the Afrihost network in KwaZulu-Natal. We are working on identifying and resolving this issue as quickly as possible. We apologize for any inconvenience that this may be causing.
 
Sousie said:
Hi,

All ONT lights are on, but no Gateway IP. Tried connecting directly to my laptop via lan cable to, but nothing.
Click to expand...
Please drop me a PM with your account number or email address and the results.

*Outage Update*

*Outage Title:* Outage | CPT | Wellington Node | Down
*Outage Ref(solid):* FRG8935886
*Impact Start Time:* 2025-07-15 04:54:00
*Impact:* Hard Down

*Outage Update:*
*2025-07-15*
-- Node down due to dual backhaul failure. Backhaul 1 already logged to Vendor that has a site meeting scheduled at 09:00. Backhaul 2 has been escalated to layer 1 vendor
-- Technicians have been dispatched. ETA to be shared
-- Technicians are onsite at Aan De Gragt node and have tested a disconnection at 4.306km, full distance of the link is 21.101km
 
Afrigirl said:
Please drop me a PM with your account number or email address and the results.

*Outage Update*

*Outage Title:* Outage | CPT | Wellington Node | Down
*Outage Ref(solid):* FRG8935886
*Impact Start Time:* 2025-07-15 04:54:00
*Impact:* Hard Down

*Outage Update:*
*2025-07-15*
-- Node down due to dual backhaul failure. Backhaul 1 already logged to Vendor that has a site meeting scheduled at 09:00. Backhaul 2 has been escalated to layer 1 vendor
-- Technicians have been dispatched. ETA to be shared
-- Technicians are onsite at Aan De Gragt node and have tested a disconnection at 4.306km, full distance of the link is 21.101km
Click to expand...

Thanks for the update!

The impact start time and area exactly matches the time when the issue started my side so this is definitely the issue.
 
Sousie said:
Thanks for the update!

The impact start time and area exactly matches the time when the issue started my side so this is definitely the issue.
Click to expand...
-- Technicians advised that they located the damaged cable in a manhole, updates to follow
 
Jason-ZA said:
@Afrigirl It still seems to be the same :(

Here is an example to maps.google.com

View attachment 1834690
Click to expand...
I jumped the gun a bit. Now that the route-object has been added, Google will check the IRR records to accept routes. Once that is done google will start sending the return traffic to us on the local link rather than via transit. It may take up about a day for this to happen
 
Afrigirl said:
I jumped the gun a bit. Now that the route-object has been added, Google will check the IRR records to accept routes. Once that is done google will start sending the return traffic to us on the local link rather than via transit. It may take up about a day for this to happen
Click to expand...

No problem, thanks for the feedback! :)
 
Since 8 July, I'm experiencing persistent instability, especially with any real-time connections (calls, server connections, streaming) - to the extend that my internet is unusable. See my prev message, these mtr traces show a high packet loss. I'm not a network expert but to me the problem appears to be with Afrihost, and it does not appear to be on my local network.

I've been back and forth with Afrihost support for the past week every day multiple times, they've opened multiple tickets with Vumatel and those tickets are "resolved" every time, but my problem is not being addressed.

I need some help here please.
 
I am experiencing random slowness / dropped line at different parts of the day with Octotel Afrihost in CPT. Anyone else having the same issue?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X