Afrihost - Pure Fibre Feedback Thread Part 2

Afrigirl

Thread '2026 Leave'

Hi All,

Please note that I will be on leave from 7 April to 4 May.

During my absence, the social media team will cover and respond via the @AfriGuy handle. Kindly include Afriguy on all direct messages to ensure continuity.

For any urgent queries, please reach out via the following channels:
Thank you for your understanding.
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You guys pushing guests account to pppoe now or something? Just checked my router and noticed no more DynIP, and now pppoe, and it shows guest@afrihost lol
 
Vorastra said:
You guys pushing guests account to pppoe now or something? Just checked my router and noticed no more DynIP, and now pppoe, and it shows guest@afrihost lol
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Hi.
It may have been pushed during last week's outage.
 
Received a WhatsApp about the Octotel Fibre increase. Could someone share a screenshot of the new prices as I didn't receive an email as suggested by the WhatsApp message.
 
My Pure Fiber package on Vumatel was downgraded this morning, but now I am stuck on CGNAT. Any way to get a normal public IP address?
 
DawieZA said:
My Pure Fiber package on Vumatel was downgraded this morning, but now I am stuck on CGNAT. Any way to get a normal public IP address?
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Hi.
Yes, you may drop me a DM with your account details.
 
Why is Afrihost such a steaming pile of sh*t for gaming? Everyday i have a different ping to europe..one day 160ms...next day 180ms...today 200ms...so ****ing over it. Used to have a constant 165ms or so was ok...now everyday getting worse and worse. Is it cos of being in shithole Durban or ...is it afrihost...is it openserve what is it? Always when i see this liquidtelecom crap

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Pretoria East, OpenServe fibre went down at 17:40. The PON light is flashing on the ONT. A reboot did not help.

Ticket ID: ILW-535-43305

Please try to escalate this.
 
deesef said:
Pretoria East, OpenServe fibre went down at 17:40. The PON light is flashing on the ONT. A reboot did not help.

Ticket ID: ILW-535-43305

Please try to escalate this.
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@Afrigirl @AfriGuy , please provide feedback and an update on this fault. I posted this request on the WhatsApp group a while back, but did not receive a response.

Afrihost Ticket ID: ILW-535-43305

OpenServe Ticket ref: 226ATK070426
 
@AfriFella @Afrigirl @AfriGuy - my mother-in-law is having no luck with the standard support process so thought I'd reach out here for some assistance pretty please :) her property has Vuma Reach via Afrihost which was registered in her tenants name/account. They have since left on a sour note and haven't done a proper ISP cancellation / migration so the line is still registered in their name and not working. She is now struggling to take ownership of the line since last week and Wednesday, call center says she needs to wait until the end of the month even though the tenants left 3/4 weeks back. Is there anything you can do to escalate this with Vuma to release the line so that she can order the same service in her name via you guys as well?

ticket number is ICT-945-99890
 
Internet is super slow here in PE on MFN
500 ping
0.29 download
256 upload
 
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Hello, since yesterday I'm dealing with very slow speeds during the day and evening only. In the early morning, it works fast. And I've found only YouTube works somewhat okay, everything else (including Google Maps) works very slow. The 35 Mbps is more like 5 Mbps, it's really bad.

1775916063953.png

@AfriGuy My reference is #HWA-104-74501

At least once a year, I get this issue. Surely this is some type of network congestion and no issue on my part, right?
 
YouTube buffering the whole day already. Steam downloads doing around 35Mbps on a 1Gb line. Switch to a vpn and all is honky dory.
 
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