Afrihost - Pure Fibre Feedback Thread

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AfriNatic said:
Hi,

The outage was not a hard down rather an issue with DHCP traffic stopping along the path somewhere for that area specifically. We have worked with Frogfoot on the issue until around 2am this morning where the issue has been identified and fixed. We have requested an RFO so once I have those details I can then share them.
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I was at my parents yesterday and it took 15 minutes for them to get an IP on DHCP (Frogfoot) - assume the same issue?
 
blunt said:
I was at my parents yesterday and it took 15 minutes for them to get an IP on DHCP (Frogfoot) - assume the same issue?
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This issue is specifically for the Durban area towards the South Coast.

If i remember correctly you are in CPT?
 
Hi @AfriNatic

Been having some sporadic bad pings and network speed issues the last two weeks. Restarted the ONT and Fibre router several times during this (Instructions from AH helpdesk) the problem goes away for a while and then reoccurs after a few hours/days.

Running 100MB PureFibre on Metrofibre backbone.
 
Just a guy from PTA said:
Hi @AfriNatic

Been having some sporadic bad pings and network speed issues the last two weeks. Restarted the ONT and Fibre router several times during this (Instructions from AH helpdesk) the problem goes away for a while and then reoccurs after a few hours/days.

Running 100MB PureFibre on Metrofibre backbone.
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Hi,

Can you capture these intermittent drops with a pingplotter or MTR tool? Once you managed to capture the drops with a time stamp I can log a ticket for you with MetroFibre.
 
kristal_meth said:
What's happening with Frogfoot /Vuma around Pietermaritzburg
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Hi,

Major fibre break. Current status is teams attempting to pull slack to do a repair.

Outage Update

Outage title: Outage | DBN | Piermaritzburg | Down
Service Type: FTTB/FTTH
Outage ref (solid): FRG1499290
Impact start time: 2021-08-23 10:01
Impact: Down

WhatsApp Image 2021-08-23 at 12.07.26.jpeg
 
kristal_meth said:
What's happening with Frogfoot /Vuma around Pietermaritzburg
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Hi there, kindly find that the outage has been resolved. If you are still experiencing issues with your Fibre, please log a ticket with your ISP so that we can assist you. Apologies for the inconvenience.
 
Frogfoot Fibre said:
Hi there, kindly find that the outage has been resolved. If you are still experiencing issues with your Fibre, please log a ticket with your ISP so that we can assist you. Apologies for the inconvenience.
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Thank you for confirming.

@kristal_meth Please let me know if you are still experiencing a connection issue for me to assist. :)
 
AfriNatic said:
Anyone excited for the 500/250Mbps Openserve package? :)
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I'm very excited for this although since with fibre I quickly overestimated how much my family would consume. Pretty happy with 25/25, but holiday time I'll be gaming and I think I'll give this 500/250 a go if my wallet allows for the extra downloading time cut.

I do have some noob questions. Could the slipboxes handle this from the beginning or is the upgrades done (if needed) at the exchange and not the slimbox. What if 4 or 5 houses have these 500meg lines running at once from 1 slimbox? How does this work because if I recall, Openserve has a GPON network which maxes out at 2.488gbps
 
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