Afrihost - Pure Fibre Feedback Thread

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marvelguy said:
It eventually started working again.

The performance is inconsistent.

I am having the same experience as the other poster.

I mostly notice these issues outside your working hours and it is too late to report it.

I think it returned to normal about 4am.View attachment 1184390
Click to expand...

Please let me know if you experience issues again so we can address them. Apologies for the issues you faced.
 
AfriNatic said:
That looks like it might be backhaul related.

Did the connection drop at all or just slowly gotten worse?
Click to expand...
My son mentioned he was having issues gaming to overseas servers last night, and I have noticed the internet has been getting worse all morning. I reset the router and ONT, but every now and again internet seems to stop responding.
 
Please dm me your email address again and please try doing a new mtr to 1.1.1.1 and a few speedtests. I will log a fault for you.

Scratch that. Network incident ref NWI-7002

Screenshot 2021-11-08 152531.png


Screenshot 2021-11-08 at 15-27-45 Afrihost Network Status.png
 
This doesn't feel normal , but I'm getting random ping spikes although I'm only using 10% of my line, Vuma Aerial 100/100

No packet loss
See traceroute below
Reply from 1.1.1.1: bytes=32 time=6ms TTL=55
Reply from 1.1.1.1: bytes=32 time=28ms TTL=55
Reply from 1.1.1.1: bytes=32 time=6ms TTL=55
Reply from 1.1.1.1: bytes=32 time=5ms TTL=55
Reply from 1.1.1.1: bytes=32 time=4ms TTL=55
Reply from 1.1.1.1: bytes=32 time=6ms TTL=55
Reply from 1.1.1.1: bytes=32 time=6ms TTL=55
Reply from 1.1.1.1: bytes=32 time=58ms TTL=55
Reply from 1.1.1.1: bytes=32 time=109ms TTL=55
Reply from 1.1.1.1: bytes=32 time=50ms TTL=55
Reply from 1.1.1.1: bytes=32 time=31ms TTL=55
Reply from 1.1.1.1: bytes=32 time=26ms TTL=55
Reply from 1.1.1.1: bytes=32 time=22ms TTL=55
Reply from 1.1.1.1: bytes=32 time=31ms TTL=55
Reply from 1.1.1.1: bytes=32 time=5ms TTL=55
Reply from 1.1.1.1: bytes=32 time=6ms TTL=55
Reply from 1.1.1.1: bytes=32 time=55ms TTL=55
Reply from 1.1.1.1: bytes=32 time=5ms TTL=55
 
William1102 said:
This doesn't feel normal , but I'm getting random ping spikes although I'm only using 10% of my line, Vuma Aerial 100/100

No packet loss
See traceroute below
Reply from 1.1.1.1: bytes=32 time=6ms TTL=55
Reply from 1.1.1.1: bytes=32 time=28ms TTL=55
Reply from 1.1.1.1: bytes=32 time=6ms TTL=55
Reply from 1.1.1.1: bytes=32 time=5ms TTL=55
Reply from 1.1.1.1: bytes=32 time=4ms TTL=55
Reply from 1.1.1.1: bytes=32 time=6ms TTL=55
Reply from 1.1.1.1: bytes=32 time=6ms TTL=55
Reply from 1.1.1.1: bytes=32 time=58ms TTL=55
Reply from 1.1.1.1: bytes=32 time=109ms TTL=55
Reply from 1.1.1.1: bytes=32 time=50ms TTL=55
Reply from 1.1.1.1: bytes=32 time=31ms TTL=55
Reply from 1.1.1.1: bytes=32 time=26ms TTL=55
Reply from 1.1.1.1: bytes=32 time=22ms TTL=55
Reply from 1.1.1.1: bytes=32 time=31ms TTL=55
Reply from 1.1.1.1: bytes=32 time=5ms TTL=55
Reply from 1.1.1.1: bytes=32 time=6ms TTL=55
Reply from 1.1.1.1: bytes=32 time=55ms TTL=55
Reply from 1.1.1.1: bytes=32 time=5ms TTL=55
Click to expand...

Is this via ethernet?
 
1636384762752.png
Let's really hope TTConnect can fix this issue very very soon. It's been 3 days of this.
 
Go†h_Li†e°² said:
How is it that I have issues the entire weekend (well almost daily for months, with the exception of six days) and every time after you reply to my emails it magically resolves itself 5 minutes later without me having to change a thing on my side.

Give it a few hours and it is going to be up and down again.

I have access to a couple of other Octotel lines in the area with different ISP's and they do not have the same issues at the times I do.

View attachment 1183660
View attachment 1183658

And then after your email it resolves itself... same story as every other day.

View attachment 1183662

It is crazy that I have to keep complaining to get my line sorted, and honestly it is starting to feel a bit intentional...

It is costing me a ton of time and money.
Click to expand...
I think its time a write a letter to the ISPA... reminds me of the 2015 BS with Afrihost...

24365245624one.one.one.one.png

235462346one.one.one.one.png
12423412one.one.one.one.png

4574525one.one.one.one.png

223465-196.25.1.1.png
 
We are receiving a very large amount of Call Back, Tickets and WhatsApp requests and are working to get to everyone ASAP. Apologies for the issues experienced.
 
Dan C said:
poor Frog... gonna take a long time

frog-leap.gif
Click to expand...
This is an accurate representation of their packet loss.
 
AfriNatic said:
Hi,

Apologies for the issues experienced.

We had a major outage in CPT for a couple of minutes affecting all clients in CPT and surrounding areas.

Service is busy restoring. We have the whole team monitoring the situation very closely.
Click to expand...
You know my issues isn't just now its been ongoing for months.

You guys are also not updating your site for all outages which is BS.
 
Go†h_Li†e°² said:
You know my issues isn't just now its been ongoing for months.

You guys are also not updating your site for all outages which is BS.
Click to expand...

We do try our best to keep the notices up to date. We also SMS as many clients as we can as soon as an outage is detected.

We have added the notice for this evenings major event affecting clients in CPT and surrounding areas.

Screenshot 2021-11-08 183927.png
 
AfriNatic said:
We do try our best to keep the notices up to date. We also SMS as many clients as we can as soon as an outage is detected.

We have added the notice for this evenings major event affecting clients in CPT and surrounding areas.

View attachment 1185946
Click to expand...
Yes a fraction of the time.

We have had conversations where you state outages etc but nothing on the site.
 
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