I'm back today. Will see when I can take a longer leave.
Will get your pm shortly I have quite a backlog of messages to work through.
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Afrihost - Pure Fibre Feedback Thread
- Thread starter Fjorko
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I'm back today. Will see when I can take a longer leave.
Will get your pm shortly I have quite a backlog of messages to work through.
justin6282
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Hi to all and @AfriNatic hope you can assist me here. From around the 07th of December here in KZN in Richards bay we have had high latency and lag on the line. It got better around the 08th of December. On the 09th a huge outage and then all back to normal. On the 14th of December another bad experience as we had intermittent internet throughout the day. When it finally was addressed my speeds were cut dramatically as seen in the attached. My speeds tests are done directly from the router through Ookla. Please please please help
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Hi,
On the 15th there has been a break between Richardsbay and Stanger causing degraded services. That outage has since been resolved.
Please can you run a couple of speedtests connected directly to the ONT and using the speedtest.net app and show the CPU usage of the device speedtesting.
Please dm me those tests and your email so I can log a fault with Frogfoot for you.
justin6282
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Will do it soonest.
justin6282
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Just got home. Sending to you now
justin6282
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justin6282
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@AfriNatic 
Just sent you a message. Was unable to attach the pictures of the tests done. Will post here. If you need me to mail them let me know.
Just sent you a message. Was unable to attach the pictures of the tests done. Will post here. If you need me to mail them let me know.Attachments
Thanks.
I have logged a fault for you and once I receive feedback I will revert back.
[FF #1329722]
justin6282
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What's boggling is that a simple speedtest from my phone over wifi results in a higher download but upload still bad. Can't fathom this as the speed from the ONT is very low.
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Can you try adjusting the TCP window scaling with the below command as admin and then do a reboot and test again?
netsh int tcp set global autotuninglevel=normal
justin6282
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Via the router or ONT?
On your computer.
Please run command prompt as admin. Paste that command and press enter.
You should see an OK response then reboot and try a speedtest again.
justin6282
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100 percent but - plugged into the router or ONT?
Directly to on the ONT. Just want to make sure it's on the router QoS or something causing an issue.
justin6282
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Ran the command but speeds still the same. No change.
Okay let's wait for feedback from Frogfoot.
It's odd that wifi is full speed though.
justin6282
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Yes but only the download is at the correct speed via WiFi. However upload not. Both should be 200 / 200. Also can't grasp or understand this. How can the ONT only provide on an average of 40 / 20 and when plugged into the router the same via Ethernet but over WIFI 200 download and not even 10 upload. I am lost for words....
It's odd because it's almost that it's the router but then wifi download speed is good but upload slow and via ONT all slow.
Did you try a different ethernet cable?
justin6282
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Yes, three different types of Ethernet cables. And this happened straight after the break in line. I thought Perhaps Frogfoot downgraded me.
A while back I was in contact with Vinay, Mark and Larnell with regards to my internet as I had the 200 / 200 line but was only getting 2 / 2 in peak times and off peak it was normal - 200 / 200.
Well let's wait and hear from Frogfoot
A while back I was in contact with Vinay, Mark and Larnell with regards to my internet as I had the 200 / 200 line but was only getting 2 / 2 in peak times and off peak it was normal - 200 / 200.
Well let's wait and hear from Frogfoot
Dan C
Honorary Master
Thanks.. looking goodI'm back today. Will see when I can take a longer leave.
Will get your pm shortly I have quite a backlog of messages to work through.
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