Afrihost - Pure Fibre Feedback Thread

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Is it me or is there something wrong with youtube local caching.

Most videos play just fine while some really struggle to buffer.

Strange thing is that the first half of the 28 min vid loaded fine now its sruggling.
 
justin6282 said:
Yes, three different types of Ethernet cables. And this happened straight after the break in line. I thought Perhaps Frogfoot downgraded me.

A while back I was in contact with Vinay, Mark and Larnell with regards to my internet as I had the 200 / 200 line but was only getting 2 / 2 in peak times and off peak it was normal - 200 / 200.

Well let's wait and hear from Frogfoot
Click to expand...
@Frogfoot Fibre please address this. This is really becoming a huge issue. Now speeds are even worse then ever.
 
justin6282 said:
@AfriNatic speeds are worse today. Same over wifi.
Click to expand...

Morning,

There seems to be a break again and traffic is rerouted.

Code: 
New Outage

Outage title: Outage | DBN | Mzingazi & Waterbessie | Down
Service Type: FTTH
Outage ref (solid): FRG1697130      
Impact start time: 2021-12-18 00:04
Impact: (Down)

Outage Update
-- Ticket logged to Layer 1 Vendor
Outage Resolved

Outage title: Outage | DBN | Mzingazi & Waterbessie | Down
Service Type: FTTH
Outage ref (solid): FRG1697130      
Impact start time: 2021-12-18 00:04
Impact: (Down)

Outage Update
-- Ticket logged to Layer 1 Vendor
-- Logged in error
New Outage

Outage title: Outage | ERM | Arboretum | OLT1 | LC1 | Intermittent
Outage ref (solid): FRG1697136              
Impact start time: 2021-12-18 02:30
Impact: Intermittent

Outage Update
-- Logged to ME for investigation
Outage Update

Outage title: Outage | ERM | Arboretum | OLT1 | LC1 | Intermittent
Outage ref (solid): FRG1697136              
Impact start time: 2021-12-18 02:30
Impact: Intermittent

Outage Update
-- Logged to ME for investigation
-- Team is still investigating
Outage Update

Outage title: Outage | NLD | JHB - DBN | Intermittency
Service Type: NLD
Outage ref (solid): FRG1697135          
Impact start time: 2021-12-18 01:24
Impact: Intermittent

Outage Update
-- Teams are currently investigating
-- Team is still investigating
Outage Resolved

Outage title: Outage | ERM | Arboretum | OLT1 | LC1 | Intermittent
Outage ref (solid): FRG1697136              
Impact start time: 2021-12-18 02:30
Impact end time: 2021-12-18 06:10
Impact: Intermittent

Outage Update
-- Logged to ME for investigation
-- Team is still investigating
-- Impac was mitigated and an RFO will follow.
Outage Resolved

Outage title: Outage | NLD | JHB - DBN | Intermittency
Service Type: NLD
Outage ref (solid): FRG1697135          
Impact start time: 2021-12-18 01:24
Impact end time: 2021-12-18 06:10
Impact: Intermittent

Outage Update
-- Teams are currently investigating
-- Team is still investigating
-- traffic was re-routed to restore services.


New Outage

Outage title: Outage | ERM | Arboretum | OLT1 | LC1 | Down
Outage ref (solid): FRG1697145
Impact start time: 2021-12-18 06:10
Impact: Down

Outage Update
-- Logged to ME for investigation
Click to expand...
 
justin6282 said:
@AfriNatic Internet is off again.
Click to expand...

Morning,

There is a new outage with an impact start time of around 2am. The outage is currently still ongoing.

New Outage

Outage title: Outage | DBN | waterbessie | Blitz
Outage ref (solid): FRG1697296
Impact start time: 2021-12-20 02:01
Impact: Down

Outage Update
-- Power outage
 
@AfriNatic I have an odd issue. I dont think its Afrihost related though.

I have a Dlink DIR806A modem, almost everytime there is a connection issue the modem will factory reset. I dont know how or why its doing that or even how to sort it out. I just to the "first start up" configs on the modem then restore my backup of the config file.

I tried manually factory resetting the modem and that didnt help. It resets about 2 or 3 times a week. It takes 5 min to restore the backup but its such a PITA to keep doing it.

Any idea what could be the issue? Im close to yeeting that Dlink modem out the window and switching to the Huawei AX3
 
MidnightZA said:
@AfriNatic I have an odd issue. I dont think its Afrihost related though.

I have a Dlink DIR806A modem, almost everytime there is a connection issue the modem will factory reset. I dont know how or why its doing that or even how to sort it out. I just to the "first start up" configs on the modem then restore my backup of the config file.

I tried manually factory resetting the modem and that didnt help. It resets about 2 or 3 times a week. It takes 5 min to restore the backup but its such a PITA to keep doing it.

Any idea what could be the issue? Im close to yeeting that Dlink modem out the window and switching to the Huawei AX3
Click to expand...

It's an off issue but if the D-link isn't keeping it's config then it might be an issue with the device itself. You can try to switch TR-069 off if that is enabled.
 
Rickster said:
Is it me or is there something wrong with youtube local caching.

Most videos play just fine while some really struggle to buffer.

Strange thing is that the first half of the 28 min vid loaded fine now its sruggling.
Click to expand...

Morning,

Are you still experiencing issues with this?
 
Go†h_Li†e°² said:
Anyone in Southern Suburbs area on Octotel having issues, started last night. intermittently.
Speed tests show under 1Mbps: https://www.speedtest.net/result/12492350885

View attachment 1215358View attachment 1215360
Click to expand...

Hey,

I ran a ping to 169.1.21.1 for some time now and I don't see any loss on that IP and haven't noticed complaints from other clients in CPT. It might be a line issue.

I can log it for you again just pm me your email address again so I can log it for you.
 
AfriNatic said:
Morning,

There is a new outage with an impact start time of around 2am. The outage is currently still ongoing.

New Outage

Outage title: Outage | DBN | waterbessie | Blitz
Outage ref (solid): FRG1697296
Impact start time: 2021-12-20 02:01
Impact: Down

Outage Update
-- Power outage
Click to expand...
Spoke to a Tech from Frogfoot here in Richards bay they upgraded the links substantially last Thursday out of the Waterbessie POP
From 2x40Gb to 4x100Gb
This current fault they say is on the engineering side and maybe config related.
How are we going to get this solved?
 
justin6282 said:
Spoke to a Tech from Frogfoot here in Richards bay they upgraded the links substantially last Thursday out of the Waterbessie POP
From 2x40Gb to 4x100Gb
This current fault they say is on the engineering side and maybe config related.
How are we going to get this solved?
Click to expand...

There is an ongoing network incident for the Waterbessie OLT affecting all of the complexes in Meerensee. There is currently Frogfoot techs on site and the Metro Ethernet team is also working on the issue.

As soon as there is new feedback from Frogfoot on the outage I will let you know.
 
AfriNatic said:
There is an ongoing network incident for the Waterbessie OLT affecting all of the complexes in Meerensee. There is currently Frogfoot techs on site and the Metro Ethernet team is also working on the issue.

As soon as there is new feedback from Frogfoot on the outage I will let you know.
Click to expand...
@AfriNatic any update??
 
justin6282 said:
@AfriNatic any update??
Click to expand...

These are the latest on the 2 ongoing faults.


Outage Update

Outage title: Outage | DBN | Waterbessie | Down
Outage ref (solid): FRG1697296
Impact start time: 2021-12-20 02:01
Impact: Down

Outage Update
-- Power outage
-- Services remain down, Teams are investigating
-- Team is still investigating
-- Core team in session with hardware vendor to troubleshoot.

Outage Update

Outage title: Outage | DBN | Richard's Bay | Partial | Degraded Services
Service Type: FTTH / FTTB
Outage ref (solid): FRG1697515
Impact start time: 2021-12-20 06:28
Impact: Degraded

Outage Update
-- Logged to ME.
-- Teams are investigating.
-- Team is still investigating.
-- Core team in session with hardware vendor to troubleshoot.
-- Vendor L1 team could not identify cause.
-- Fault escalated to vendor L2 team to check further.
-- Vendor teams still investigating further.
 
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